I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more
These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more
Company details
About Doulton Water Filters Ltd
Written by the company
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4.7
Excellent
1K reviews
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Replied to 98% of negative reviews
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That’s some quality H2O
Definitely rate it for taste. I’m using the ultra Sterile filters, haven’t done any tests to see if it removes what it say it does so can’t comment on that. But It’s a great feature, easy to build, easy to clean. Will probably get another one with the fluoride filters next.
23 March 2026
When i tasted the filtered water i knew…
When i tasted the filtered water i knew it was money well spent.
3 April 2026
Water Filter Blues
I have loved using my water filter and the water is lovely. I have had the unit for 6 months and it is time to replace the filters. I misread the price of the ceramic filter and thought it was 43 pounds for a pair. However, when I looked yesterday I realised that was each, unless I subscribed and about twenty pounds would be knocked off the price. I felt cheated in a way. I knew the filters would need replacing but the cost is about half to two thirds of the price I paid for the unit. It is really disappointing. I don't want to subscribe so now I am penalised. Very upset about that. I am not sure if I want to pay 90 pounds plus for two filters. For that reason alone I would not recommend. The product is lovely but too expensive to run.
29 April 2026
Unprompted review
Reply from Doulton Water Filters Ltd
Thank you for your review – and also for trusting us with your drinking water. We really appreciate hearing about this. Our prices are based on various factors, including the cost of materials used and the contaminants that they target. You can cancel your subscription at any time, so if you would like to give this a try there is no commitment to continue if you feel that it is not right for your needs. If we can do anything else to help, please email filtersales@doulton.com
Good product
Delivery was super quick! Price is good and water tastes better now. I'm happy with this water filter
16 April 2026
Stainless water filter with ceramic…
Stainless water filter with ceramic filters. Works well, takes a long time to filter, but nice water at the end of it. Delivered quickly. Water level indicator with tap, worth the extra outlay.
23 April 2026
Very efficient!
10 April 2026
Online ordering system was tricky, but product good
Came quickly and was very well packaged.
Only bad thing ? i ordered spare filters too and they shipped same time, but in a different package..loads of extra waste packing materials etc..not very green.
The website forced me to make two separate orders, as I couldn’t add extra filters, and a discount code for those, on the main order. Website wasn’t flexible.
8 April 2026
Reply from Doulton Water Filters Ltd
Hi Nick - we are so pleased to see that you appreciated the packaging of your delivery. Thank you for bringing these issues you faced to our attention. It is certainly something we will look to improve and this will be raised with our technical team. If you have any further problems please do email us on filtersales@doulton.com
Spent over £200 with Doulton but it…
Spent over £200 with Doulton but it feels cheap, and it’s partly Made in China. The filter has plastic components which come into contact with the water, at filtration and after filtration. The tap also does not fix into place, it moves easily when opening and closing the valve. Rather disappointing but I’ll be keeping it because I trust that the filtration is better than no filtration.
20 April 2026
Reply from Doulton Water Filters Ltd
Hi James, thank you for trusting us with your water. Can you please email filtersales@doulton.com to troubleshoot the tap issues you've been having? We may be able to resolve this. With regards to the plastic being in contact with water, we can assure you that our test data shows that no microplastics are leached into the water after the filtration process. If you would like additional reassurance on this, there is a stainless steel tap available on our website as an alternative.
Ordered a British Berkefeld gravity…
Ordered a British Berkefeld gravity filter system along with a filter subscription. Everything arrived as described and delivery was smooth and straightforward. Good value for a quality product with a reassuring subscription service to keep replacements coming without having to think about it. Happy to recommend.
20 April 2026
Delivery was quick nice bit of kit…
Delivery was quick nice bit of kit clean water excellent filter change once a year
19 April 2026
Had a little issue
Had a little issue, and they quickly resolved it,,,,, Very Happy now,,,
8 April 2026
Easy to order
Easy to order, and delivered in good time. Thank you. I would value recieving a ‘returns’ bag of some sort so that the old filters can be recycled. Is this something you do?
20 April 2026
Reply from Doulton Water Filters Ltd
Thank you for your feedback and review; we really appreciate it. We don't currently offer a return programme for old filters, but this is something that we can bring to the attention of the wider team to review.
Ordered some more filters and one…
Ordered some more filters and one turned up broken...So sent them a quick email and THE NEXT DAY (!) and new shiney unbroken filter arrived, no fuss, no questions asked. That's customer service! Thanks Doulton. x
15 April 2026
Fantastic experience
Fantastic experience, fast delivery, and they respond if you email them. It seems strange, but everything is perfect. Personally, what has changed for me? What has changed is that the water just tastes like water, and that was now a thing of the past. I can drink water without carbonation, and my stomach no longer gives me any problems.
It's a purchase I would make again.
17 April 2026
Excellent and so easy
Excellent and so easy. No heavy lifting to set up and maintain and great taste.
18 April 2026
It was very easy to pick and order the…
It was very easy to pick and order the filters we need and they arrived the next day.
18 April 2026
Plastic tap!
Ive been using this for a few weeks, very easy to use once set up, and the water tastes really good. But it annoys me that the metal tap is not sold with it as standard, as who wants plastic when we are trying to cut down on micro plastic!! Also we have "British Berkefled" plastered all over it, yet the metal tap is made in China, why not British? If being British made is something they are proud of. But gripe over, im pleased with it.
11 April 2026
Reply from Doulton Water Filters Ltd
Thank you for your insightful review, Debbie. We appreciate that you are enjoying the water from your system. This type of feedback is important to us, and we are always seeking ways to improve our service and products, and we will feed this back to the wider team for their attention.
The ease of the order process along…
The ease of the order process along with the speed of delivery.
It's early days but the unit appears to be working well
17 April 2026
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