Doughnut Time Germany Reviews 3,081

Do NOT order online from Donut Time. It doesn't even come from the UK! I ordered one week in advance for a colleagues birthday, got a notification from DHL the day before to tell me it was shipping from Germany, then the day I'd selected for delivery it said it was coming all day and never arrived. I even stayed late after work waiting for it. It arrives late into the day after - stale donuts, we were no longer working in that location, and nothing for my colleagues birthday. When I complained they wouldn't even refund! £52 wasted!

Shocking prices for donuts. When it was £25 for 6 it was a treat, now between £45 and £50 for 6 bloody donuts! People should never pay that for average donuts. Always bashed and slightly soggy too.

Do not use this company ordered the best part of £100 worth of donuts that were allegedly delivered but if they were it was to the wrong place and they just ignore your emails, so have given the 14 days as requested by my bank for them to resolve otherwise the bank will chargeback.

Huge, delicious doughnuts with awesome Halloween decor! A major hit at our party. Highly recommend!

If I could give 0 stars I would. Ordered for my daughter’s birthday £50 for the doughnuts which never arrived. I have contacted customer service 4 times, not one response. Dreadful scam. Going to try to get a refund via my bank.

I placed an order with Doughnut Time on 3rd September, expecting next-day delivery as promised on their website. Instead, my doughnuts didn’t arrive until Monday the 8th, five days late. By then they were completely inedible and rock hard, so I had to throw them away.

I contacted Doughnut Time via email and their online contact form, but I’ve received no response at all. The lack of communication and customer service has been really disappointing, especially given their premium pricing.

I won’t be ordering from them again and would not recommend them based on my experince.

Donut Time was always the special treat we bought in for all special family occasions. At £25 for 6, they were quite an expensive indulgence but we loved those few occasions a year where we would all share a couple of dozen. Then they inexplicably started charging almost £50 per 6, a 100% increase, for nothing extra. Priced us out of ordering them, they’re not in any way worth £8 each. Massive shame.

Donuts failed to deliver next day as promised, arrived stale the day after, customers service denied refund. A company that doesn't care about quality of service or product

Amaxing product but did not arrive on time so i had 1 v disappointed child! :-(

Absolutely atrocious. My sister ordered a box of donuts for my son as a goodbye present- he is leaving for a year in the US and she won’t see him again for a long time. They are supposed guaranteed delivery next day but after she placed her order, she was told they wouldn’t come til the day after because of a ‘glitch.’ She was offered no gesture of good will for the error. Terrible. Will avoid and tell my friends to do so also.

Fast delivery, good taste and flavours, more like cake the gluten free ones. But still great!

Worst customer service I’ve ever had so rude, not helpful! Not one for reviews this is needed awful the way I was spoke to! Drove three hours, especially for the store nothing else!

Rarely write glowing reviews for gluten free cakes/bread,etc. These arrived well packaged, were moist, lovely selection of flavours, and if you like cake doughnuts, these are a great gf option. I am already planning my next order!

Ordered on Sunday morning for delivery on Monday, it's now Wednesday and the product is missing, presumed stale and/or melted in a heatwave.
Rodeo bought Doughnut Time, rebranded all their socials, and are now claiming terrible service is nothing to do with them. I can't believe it's possible to spend £50 on six doughnuts, get baited and switched by these scammers, and told they have nothing to do with the company they bought. Protip: if you took over their Trustpilot page, it's still your company!

Paid extra for them to be delivered at a certain time. They showed up 24hours late and we’d already left the hotel. I spent nearly £50 and the customer service response was “t&c blah blah blah”. Awful way to treat a paying customer who never received their items. Go elsewhere.

Incredibly disappointed. The order was placed as a gift from our students for a colleague who had been at the scene of an accident involving a member of our team. We wanted to celebrate his heroism and the order was not sent. When I complained a further order was also not sent.
I do not recommend, especially for the price of the product

And no - it is the UK based company not the Germany one. The website and logo are all the same as the repliers so do not fall for this! Rodeo.co.uk established 2017 UK.

Having previously ordered, I placed an order recently for 12 donuts for an event. Disappointingly, they were not delivered that day (Friday) and DHL would not attempt re-delivery until Monday. They actually weren’t delivered until Tuesday, by which time they were obviously dry, stale and too late. Lisa offered a replacement box, which I requested for the following Friday. They were instead delivered on Wednesday (while I was on holiday..) and therefore useless again! I did receive a refund after complaining yet again, but a HUGE waste of time, money and the fact that these are shipping from Germany is just insane! This used to be a UK company, so I would never order again - what a horrible waste of jet fuel!

recently ordered pack of donuts from here, within 12 hours they had an offer of buy one get one free so i contacted immediately to cancel my order due to the offer , Lisa contacted me and told me they would honour the offer and add into my order. low and behold my order came without the extra box, i have tried contacting multiple times to be ignored! i’ve ordered here a few times and never had an issue wit CS,

Sadly the doughnuts, brought for Mother’s Day arrived late and were stale. Lisa promised to organise a new box to be sent. There has been no reply to my emails and what a waste of money and terrible customer service 😡

Ordered from this company a few times, and never had any issues ..

Until recently, the prices seemed to of increased quite alot!, so I won’t be ordering anymore sadly ..
Although, after much research, it seems, they have rebranded to Rodeo!

In response to your reply, doughnut time, I have ordered from twice now, and I am in the U.K., and after doing much research, it seems, on many platforms, that you have rebranded from doughnut time to Rodeo Doughnuts!

I would not of reviewed doughnut time if it was under Rodeo, as I have never ordered from you before, unless you have changed names!
It seems you have written this response to lots of reviews…

If you scroll down and look at contact info, it says ‘doughnut time.co.uk’, and when you click on it, it goes to Rodeo, so seems you must of rebranded……

Also, if you type in on Google ‘ doughnuttime ’ Trust Pilot, it comes straight to this page, so this must of been doughnuttime when people left their reviews, as you cannot easily get doughnuttime and Rodeo mixed up …