Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... See more
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Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... See more
Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... See more
I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... See more
Company replied
Company details
Information provided by various external sources
The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong
Contact info
UNIT B, DOLPHIN WAY, RM19 1NZ, ESSEX, United Kingdom
- +442034880885
- info@doughnutofficial.co.uk
- doughnutofficial.co.uk
1.7
Bad
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I really love the bag.
15 July 2020
Unprompted review
Lovely bag
Lovely bag, beautifully made and good quality look and design. A little pricey but hopefully worth it as seems quite sturdy so far. Will be purchasing in another colour too!
11 July 2020
Unprompted review
Non-existent customer service
Bag arrived stained. Customer service doesn't respond to their emails so I'm left with no way of getting a refund or replacement.
Edit: A week later, I still haven't received a reply. It appears they ignore emails regarding complaints, but reply to other enquiries.
1 July 2020
Unprompted review
Unacceptable service
Too bad service
They don’t answers their emails
Plus there has been a huge delay and no one informed me
25 June 2020
Unprompted review
Doughnut Macaroon
Really impressed with the quality of the bag, and I love it so much
19 June 2020
Unprompted review
Not a bad site
18 June 2020
Unprompted review
Everything great, except delivery with Hermes
Great product, very nice and quick customer support!
Delivery with logistic partner Hermes very unsatisfying (Tracking announced delivery at one time, but it was in fact 2 days later)
I love the backpack!!
18 June 2020
Unprompted review
I love this and if i could i would rate it infinity stars!!!!!!!
The quality of the bag i got was so good and it was such good value for the quality and materials.
It helps a lot with posture and all of the pockets are great and it really cushions to your back and projects the things inside and the computer holder is so well cushioned! I love this and if i could i would rate it infinity stars!!!!!!!
17 June 2020
Unprompted review
Excellent bags
Quick easy website browsing very clear product description very good item details lots of choice from the range
15 June 2020
Unprompted review
Excellent products and service!
Wonderful customer service, so helpful and polite! Bags are awesome, such pretty colours and really useful. Delighted with my purchases and would absolutely shop here again!
15 June 2020
Unprompted review
Love the bag
Love the bag! Its perfect for my essentials going on hospital duties. Love it!
14 June 2020
Unprompted review
Bag arrived really quickly
Bag arrived really quickly, smartly packaged, great experience.
11 June 2020
Unprompted review
the package still has not arrived
the package still has not arrived. It’s been a month and a half.
Also I emailed costumers service twice and I’m yet to receive a response.
Bad bad bad.
11 June 2020
Unprompted review
Reply from Doughnut Bags
Hi Nouf. We are so sorry we didn't see your emails before now but we have been tracking your shipment. We have had trouble with several Saudi Arabia shipments due to the Covid lock-down, which has caused your delay. You chose the free shipping method which uses the local state postal system, so we are in their hands at this time. Please reply to the email we have sent.
Great quality and spacious.
9 June 2020
Unprompted review
Speedy delivery and great service.
8 June 2020
Unprompted review
Simply amazing
Extremely quick delivery, came the day after ordering. Love the bag! Exactly what i had wished for
5 June 2020
Unprompted review
Thank you so much!
Thank you so much!
Your bags are excellent and very beautiful! I like them very much!
3 June 2020
Unprompted review
The bag is AMAZING
The bag is AMAZING! And the delivery was perfect and on time, even though the ship was to Mexico it took only 3 days to get here...I’m so happy with it 🤩
21 May 2020
Unprompted review
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