Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very useful haven't been.on the app…
Very useful haven't been.on the app long but enjoying
it so far
16 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Melanie,
Thanks for the lovely feedback! We’re so glad you’re enjoying the app so far — here’s to lots more fun ahead!
Regards,
The Dotty Bingo Team
Brilliant site ,made the mistake of…
Brilliant site ,made the mistake of withdrawing money to an old card and after a quick chat on the messenger it was all sorted , unlike other sites that kick up a fuss 👍🏻👍🏻
16 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Micheele,
Thank you for the great feedback! We're so glad we could resolve the issue quickly for you — no fuss, just great service. We appreciate you choosing us, and we’re always here to help! 👍🏻
Regards,
The Dotty Bingo Team
The five stars go to Amanda who helped…
The five stars go to Amanda who helped me tonight
She was so understanding and dealt with the situation with compassion, enabling me to be able to play out my bonuses
I thank you Amanda
Regards
Jan
11 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Janet,
Thank you so much. We’re thrilled to hear Amanda was able to help with such care and compassion — we’ll be sure to pass along your kind words. She's a star in our eyes too!
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Brian,
Thanks a bunch! We like to keep things quick, helpful, and just a chat away — glad you noticed! 😊
Regards,
The Dotty Bingo Team
Stressfully gaming and terrible customer service
The website is hard to use. It glitches freezes and plays games on its own. The pop ups don't always work and the customer service is shocking. Definitely would not recommend
9 May 2025
Unprompted review
Reply from Dotty Bingo
Hello Carla, we're really sorry to hear you’ve had such a frustrating experience. That’s definitely not what we want for our players. We really appreciate the feedback and will pass it on to the relevant teams to help us improve both the website and our support service.
Take your money the when u win won’t…
Take your money the when u win won’t pay out
Avoid now getting gambling commission involved as been 10 days and keep gettin fobbed off saying manager will contact me still nothing
Theft and shame on you dotty
29 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Melanie, we're really sorry to hear about your experience. Please rest assured that we’re actively looking into this and will get back to you as soon as possible. Your patience means a lot to us, and we’re committed to resolving this for you.
It takes an age to process your…
It takes an age to process your withdrawal.
Most sites it’s within minutes of withdrawal Dotty Bingo needs to catch up.
it’s taking the mick waiting over 24 hrs and then 3 days of it was on a Friday.
6 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Gemma, thanks for your feedback. We understand how frustrating it can be waiting for a withdrawal. We're always working on improving our processing times, and we’ll make sure your comments are shared with the right team.
Regards,
Dotty Bingo
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2 May 2025
Unprompted review
Reply from Dotty Bingo
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Dotty Bingo
Great customer service
Had an issue claiming new cutomer offer, was sorted by Rachel, via live chat within minutes
1 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Stephen,
Thank you for your feedback! We’re pleased to hear Rachel was able to resolve your issue quickly and efficiently. We appreciate you taking the time to share your experience
Regards,
The Dotty Bingo Team
My questions were dealt with…withdrawal
My questions were dealt with immediately. Happy withvthe way my enquiry was dealt with
1 May 2025
Unprompted review
Reply from Dotty Bingo
Hi Joanna,
Quick, clear, and handled with care — just how it should be! Thanks for the great feedback, we’re glad you’re happy with the support
Regards,
The Dotty Bingo Team
Teresa was very helpful with me this…
Teresa was very helpful with me this morning,kind patience And quick.well done Teresa have lovely day
30 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Julie,
Thank you for your kind words — we’re glad Teresa could assist so promptly and patiently. We’ll make sure she sees your lovely message!
Regards,
The Dotty Bingo Team
Teresa was a big help to me and sorted…
Teresa was a big help to me and sorted my questions in no time the site is very good and very safe if you can give all your I'd you won't have any problems
28 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Donna,
Teresa will be thrilled to hear this! We're all about quick help and safe steps — thanks for trusting us!
Regards,
The Dotty Bingo Team
I did not go on this site for a couple…
I did not go on this site for a couple of weeks,now when I log in it comes up with error page. Unable to log in
23 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Linda, sorry to hear you're having trouble logging in! It sounds frustrating, and we’d love to help. Please reach out to our support team so we can look into it and get you back online as quickly as possible. Thanks for letting us know!
Best regards,
Dotty Bingo
Speedy resolution to the problem
Speedy resolution to the problem. Excellent customer service
22 April 2025
Unprompted review
Reply from Dotty Bingo
Hi John,
We're quick on our feet—whether it's solving problems or racing to get you the best service. Glad we could turn your experience around so fast!
Regards,
The Dotty Bingo Team
I had no issues with dotty bingo until…
I had no issues with dotty bingo until recently.. I was asked to send documents to verify my account on the 17th of April which I did via email. No one got back to me so I went on live chat and sent them that way on Friday. I'm now being told due to the holidays I will have to wait for the documents to be verified and they can't tell me how long this will take to do. In the meantime I can't get the withdrawal I requested from them because they can't give me it until my documents have been verified. I have spent alot of money with dotty and had no issues before now. I have the emails I sent with my documents when I received the email but their telling me they've not received them.
17 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Grace, thanks for your feedback and sorry for the delay you experienced. We completely understand how frustrating that must have been. We’re happy to confirm that your documents have now been reviewed and everything is sorted. We’ll also be investigating this further to help improve the process going forward. If you need anything else, our team is always here to help! 😊
I hope you don't bank on winning with…
I hope you don't bank on winning with Dotty bingo. If you do win then they refuse to pay out. I won over £150 last year and I still haven't been paid yet, And to top it off they have taken £140 out of my account.
16 November 2024
Unprompted review
Reply from Dotty Bingo
Hi Lancaster, thanks for your review. We're sorry to hear about your concerns and would really like to help resolve this. We’ve tried to contact you several times via email but haven’t received a response. Please reach out to our Live Chat team at your earliest convenience so we can look into this and get things sorted for you.
Dotty bingo support Rachel
I dealt with a lady called Rachel she was very quick to respond to my emails made it as easy as possible for me to send the verification they needed so very impressed. Thank you
14 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Nikki,
Rachel is amazing, isn’t she? 😊 We’re so glad she made things quick and easy for you—thanks for the lovely feedback!
Regards,
The Dotty Bingo Team
All the staff are very helpful and so…
All the staff are very helpful and so polite, can’t fault them at all
10 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Chlo,
That means the world to us—thank you! 🌟 We’re so proud of our team and thrilled to hear they made such a great impression!
Regards,
The Dotty Bingo Team
Rachel was very kind and considerate…
Rachel was very kind and considerate the staff at dotty bingo have excellent customer service.
10 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Anne,
Rachel will be so happy to hear this! 😊 Thanks for the kind words—our Dotty Bingo team truly appreciates you!
Regards,
The Dotty Bingo Team
Very friendly Amanda
Very friendly Amanda, quick answer and resolved my question
7 April 2025
Unprompted review
Reply from Dotty Bingo
Hi Hayley,
Thanks so much for the kind words! 😊 Amanda is a rockstar, and we're so happy she could help. If you ever need anything else, don't hesitate to reach out!
Regards,
The Dotty Bingo Team
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