Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
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Review summary
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Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
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Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James was amazing
James was amazing, speedy, efficient, knowledgeable and had my issue resolved in no time.
Very polite too 👍
2 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Just Me,
Thank you very much for taking the time to provide Feedback, we greatly appreciate it.
So pleased that James resolved your issue in no time and that he was polite. Feel free to contact our Support Team anytime that you have a query or question, we are available 24/7!
Kind regards
Team Dotty
Don’t bother waste your time with this…
Don’t bother waste your time with this bingo site, much better ones out there. I thought let me try it, and it disappointed. I deposited the £10 and received the £50 bonus, but due to me not winning anything and also the prices rising every minute, I spaced out the time I would use it, but today I go on there and all off my bonus is gone. It’s expired (ridiculous) never will use this stupid site again, makes no sense
29 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Simone,
We’re really sorry to hear about your disappointing experience, and we completely understand how frustrating it must have felt to lose your bonus this way. We always want our players to enjoy their time with us, so it’s upsetting to know that this wasn’t the case for you.
Bonuses do come with expiry dates, and we know it can be really disappointing if the timing doesn’t work out. That said, we never want you to feel let down or left in the dark.
We’ll be reaching out to you directly via email to take a closer look at your account and see how we can help make this right. Please keep an eye on your inbox — we’d love the chance to turn things around for you.
Thank you for sharing your feedback, and we hope to restore your trust.
Kind regards,
Dotty Bingo Team
Do not play you will not win a penny…
Do not play you will not bank a penny took 10000 off me one win one banking 700 on in a week it will not allow you to win worst site ever keep away plzzzz
27 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Sophie,
Thank you for leaving your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must feel.
We’d really like the opportunity to look into this for you, but unfortunately we haven’t received your account details through TrustPilot. If you could reach out to our support team directly with your information, we’ll be able to review your account in detail and provide you with a clear explanation.
Please rest assured that all our games are random and independently tested for fairness, but we’d love to check your case specifically so we can address your concerns properly.
Kind regards,
Dotty Bingo
Great site till you win big!
Have been with this site for a long time. No issues until recently. Have always made regular deposits and wagered big on times. However, since I won big twice in a few days, they have now restricted how much I can deposit and have lowered the limit I can spin on. They don't like you to have big wins!! They stop you then. No more deposits from me !!
22 September 2025
Unprompted review
Reply from Dotty Bingo
Hello Cathy,
Thank you so much for taking the time to share your experience, and for being with us for such a long time. We’re really sorry to hear you feel this way. We can completely understand how frustrating it must be when your play doesn’t feel as smooth as it used to, especially after some great wins.
Please know that any limits applied are never about disliking player wins — we truly celebrate when our players have a good run! The adjustments you’ve mentioned are usually linked to our commitment to responsible gaming and compliance requirements, which sometimes mean certain restrictions need to be applied.
That said, we’d love the chance to look into your account specifically and explain exactly what happened, as well as see if there’s anything we can do to make things clearer for you. Our team will review your account and reach out to you shortly to go over the details together.
We really value your loyalty over the years and hope we can rebuild your trust.
Warm regards,
Team Dotty
Reply from Dotty Bingo
Hi Michelle,
Thank you for your kind words. We're pleased to hear you found our service helpful, and we're always here should you need further assistance.
Regards,
The Dotty Bingo Team
Online chat very helpful
Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .
22 September 2025
Unprompted review
Reply from Dotty Bingo
Good morning Jan,
Thank you so much for taking the time to provide Feedback.
Delighted that Rachel was her usual efficient & polite self. We really appreciate that you rate our Online Chat Service so highly, remember any queries whatsoever, they are available 24/7.
Kind regards
The Dotty Bingo Team
Teresa gave me thorough explanation…
Teresa gave me thorough explanation with a kind attitude
16 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Ricardo,
Thank you for your review. We're pleased to know our efforts made a positive impression, it’s always our aim to deliver with both care and consistency
Regards,
The Dotty Bingo Team
Nit verry great site play..just eats…
Nit verry great site play..just eats and don't play great
15 September 2025
Unprompted review
Reply from Dotty Bingo
Good morning Fiona,
Thank you for taking the time to leave a review. We are very sorry to hear that you have not had a better experience.
Please be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.dottybingo.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino.
Please take the time to reach out to our Customer Support Team to discuss your experience further. They are available 24/7 either by Live Chat or Email. Thank you!
Kind regards
Team Dotty
Bitterly Disappointed
Absolutely disgusting site that took all my remaining bonus of £29.95 because i didn't wager the whole £50 amount within 48 hours of opening account. Spoke to live chat and was told i should have read the t&c's. The 2 times i won were added to the bonus anyway so i was never going to clear the bonus. The site is an absolute con and i would recommend never joining to begin with. Forewarned is Forearmed.
12 September 2025
Unprompted review
Reply from Dotty Bingo
Hello Mr Dunne,
Thank you for taking the time to provide Feedback.
We are truly sorry that your Welcome Offer expired, we do appreciate that the 48 Hour time-frame can be a challenge for some people. May I ask that you reach out to our Customer Support Team to discuss this further when you have time. I am quite sure that the Team can explore & resolve this issue for you.
You may contact them by Live Chat 24/7 or by Email support@dottybingo.com thank you.
Kind regards
The Dotty Bingo Team
Tereza is so helpful and so nicely…
Tereza is so helpful and so nicely person to help with everything. Thank you
8 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Marta,
Thank you for your lovely feedback! We’re so glad Tereza was able to assist you, we’re lucky to have her on the team.
Regards,
The Dotty Bingo Team
Well I'm still waiting for my…
Well I'm still waiting for my withdrawal so then I can close my account down I think it's disgusting don't want to pay up because now I'm on here complaining that's why keep up the good work dotty I will be back
6 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Suzanne,
Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your withdrawal — we understand how frustrating this must feel. Please rest assured that we never withhold payments because of reviews or complaints, and our team is always committed to processing withdrawals as quickly as possible.
If you could reach out to our support team with your account details, we’ll be more than happy to look into this for you right away and make sure everything is resolved smoothly.
We appreciate you taking the time to share your experience and we’ll do our best to turn this around for you.
Best regards,
Dotty Bingo
Help with withdrawal
Having chatted with Paul, he was quick at responding and really helpful with a query about a withdrawal i made yesterday, thank you again.
3 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Courtney,
Thank you for your thoughtful review. We're pleased to hear that Paul was able to assist you promptly and helpfully with your withdrawal query. Your feedback is greatly appreciated, and we’re always here should you need further support.
Regards,
The Dotty Bingo Team
Teresa was very helpful and quick too👍
2 September 2025
Unprompted review
Reply from Dotty Bingo
Hi Pamela,
Thank you for your kind words! We’ll be sure to pass the praise on to Teresa, she’ll be thrilled to hear it!👍
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Laura,
Thank you for the high praise! We're honoured to be your top choice and will continue striving to exceed expectations.
Regards,
The Dotty Bingo Team
Had a question
Had a question, Savannah was very efficient and helpfull, answered question immediately
29 August 2025
Unprompted review
Reply from Dotty Bingo
Hi Elizabeth,
Thanks very much for taking the time to leave a review.
We are delighted that Savannah was her usual efficient & helpful self when assisting you. We will pass along your lovely feedback to her, thank you!
Kind regards
The Dotty Bingo Team
I spoke to a lady called Teresa and she…
I spoke to a lady called Teresa and she was very polite and sorted my querie strate away teresa knows her job very well i liked talking to her
27 August 2025
Unprompted review
Reply from Dotty Bingo
Hi Catherine,
Thank you for your kind words! Teresa will be delighted to hear she made your day a little easier, she truly is a star at what she does.
Regards,
The Dotty Bingo Team
Had a great experience with Dotty bingo…
Had a great experience with Dotty bingo through live chat today!
Teresa was quick to help and advise me with my query she was polite and professional and quickly helped me with my query fantastic customer service skills ☺️
Thanks again Teresa☺️👍🏻
25 August 2025
Unprompted review
Reply from Dotty Bingo
Hi Sarah,
Thank you for sharing your wonderful experience! We’re so glad to hear that Teresa provided you with quick, polite, and professional assistance. Our team is dedicated to delivering fantastic customer service, and it’s great to see it reflected in your interaction. We’ll be sure to pass along your kind words to Teresa! If you have any more questions or need assistance in the future, feel free to reach out. Happy gaming! 😊🎉
Regards,
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Kelly,
It's great to hear that you found the support helpful! If you have any more questions or need assistance with anything else, feel free to ask. Enjoy your day! 😊
Regards,
The Dotty Bingo Team
Just signed up and seemed good so far
24 August 2025
Unprompted review
Reply from Dotty Bingo
Hi Em,
Welcome aboard! Glad to hear we’ve made a good first impression, now to keep it that way!
Regards,
The Dotty Bingo Team
Teresa was very polite and immediately…
Teresa was very polite and immediately helpful.
24 August 2025
Unprompted review
Reply from Dotty Bingo
Hello Edith,
Thank you so much for taking the time to leave a review.
Delighted that you have found Teresa to be very polite & helpful. She is great and always on hand to offer assistance. We will pass on your lovely words to her!
Kind regards
Team Dotty
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