DotcomBlinds Reviews 

Good quality blind and clear instructions on fitting.

Be careful when ordering from dotcomblinds. The blinds I ordered are not what I received on the pictures and no returns are accepted due o them being bespoke. Very disappointing and despite explaining I wouldn’t have ordered them if the blinds I received were actually the ones pictured but just been told no refund or returns.

Blinds are exactly what we wanted but the tension is really difficult to get right. They gap at the top, a small magnet inside the top fixer rail and the bar might work but I don't think I should be working this out to get them to sit right. I have altered the tension several times and the string is already fraying and I'm nervous about attempting anymore, if the string gives out, what are really expensive bifold blinds will be obsolete.
The company say they should come at the right tension but all three blinds are wrong and drop about 15 cm from the first fitting.
Customer service so far has been good, I would love to get the tension right or be supported to do so without the fear of the strings snapping.
Back on the phone to them tomorrow so may update this review depending on outcome!

I very very rarely write reviews, but I felt like I had to make an exception this time due to the absolute shocking attitude from customer service. I enquired with them about a producted I wanted, battery powered blind… I hadn’t had one before so wanted to make sure I ordered the right thing as some of the information on there website is conflicting. The guy sent me the link and ordered what I needed. I only ordered from this company because I desperately needed it before Christmas. I paid a surcharge for this pleasure. The blind came as planned and had it put up (feeling very relieved it was all sorted) but as it transpires, you have to buy a remote separately!! At no point did the man on customer services advise this was an additional item, nor did it come up on their website as one of the additional items to purchase alongside the product (there were other options with the product like solar pack etc) but no remote.

I made a complaint about this via chat and spoke to the very same person… his immediate response was “I’m sorry that you didn’t purchase the remote to go with your blind” …. Major gaslighting! The attitude was appalling and the immediate reaction is clearly to blame the customer. I asked for one to be sent via special delivery (postage at their expense) so I could use it as intended (particularly as I had paid an extra £20 shipping to get it before Christmas) and they refused. Constantly told me it was my fault. I reached out for them looking for what I needed and was also very clear that I needed it before Christmas and that is what the choice was based upon. At no point did they advise it’s sold separately, you have to have a good hunt around on their website for this information. Basic customer service might warrant the courtesy of saying oh btw, please be sure to purchase your remote in addition… but no, how would they rip you off and get to charge more money if they did that?

There was absolutely no willingness whatsoever to try and resolve this issue, clearly they literally could not care less. So, I have been left with an item unfit for its intended use (because it is completely defunct without that remote) and having spent over £300 for the pleasure of it. Now the whole thing will be going back to them because they are utterly awful.

Their response to my review speaks volumes… I rest my case. There is a reason they have 30% 1 star reviews.

Excellent service and great product delivered on time and well packaged.

We purchased the bifold black out dual blinds and each day they drop about half an inch or so,I contacted the company and one of the team said this can happen as the weight is on the topand there isnt anythingthey can do so I think we have been badly advised on the product and defeats the object of black out so be very careful buying from this company as they seem to want your money for a bad product

Blinds were delivered in record time, and were exactly as ordered and expected.

Great selection. Quick delivery. Easy to install (no messing about cutting to fit). Look great. Couldn't be happier.

Customer service was faultless. I needed to change my delivery date and they were fantastic.
The blinds are great .I've had blinds from Dotcom blinds before and can say that the quality is super and the measurements are as ordered. Well done

Slightly see through roller blinds excelllent in every way.

Vertical blind equally well made.

Guidance on sizing produced perfect sizes.

Vertical blind just a tiny bit slightly pinker than rollers, but not in a problem way

Professional and rapid support.Top service,thank you

Blind installed correctly as confirmed by company but light coming through on both sides as blind is 4cm shorter than given dimensions which wasn't mentioned prior purchase or anywhere in description. Also thermal efficiency/solar coating doesn't work as it easily gets to 40 degrees temperature on a sunny day (checked with infrared thermometer). You can feel heat standing in front of window. Blind was also supposed to be easy clean but it's impossible to clean it without leaving marks. NOT recommended. Seller just fobbing off offering different much more expensive type of blind to sort out problem. Wasted money and time.

Blinds didn't fit, sent me a replacement which also didn't fit. They told me the reductions they make from the measurements given and both have been too large compared to what they say, however they claim this is acceptable manufacturing tolerance. Now they are telling me my measurements must be wrong (verified with laser and multiple people). Bottom line is they gave a blind that doesn't fit the measurements provided and they've taken my money.
Ps. I'm already excusing the wrong color furniture sent originally and the terrible qc on the adhesive strips

Long wait for blind when received was faulty material did not match and poor quality, customer services not interested and offered no compensation for inconvenience replacement blind has still not arrived poor service!!!

Really good quality blinds and easy to order.

Second time we have used dot com blinds fantastic service on both occasions great quality and great price

Having had great difficulty finding a stockist for extra wide blinds I was delighted to find dotcom blinds and see the wide range available, especially the right fit guarantee.

The blind arrived exactly when stated, well packaged and with clear easy to follow instructions for fitting. The quality of the fabric is very good and overall really happy with the result. I will definitely be using them again in the future.

Thanks for your reply.

Firstly, really good to hear that following "my rant" (your words) and my direct and persistent intervention, DotcomBlinds actually decided that yes, my repeated suggestion to Buzz that DotcomBlinds should probably take the trouble to actually contact their customer and clarify their delivery address worked out well -particularly as Buzz had repeatedly advised me on the phone that DotcomBlinds just deliver to whatever address is on the order and as such aren't in anyway interested in reconfirming that address if that address proves to be wrong (be it an honest mistake by their customer as proved to be the case in this instance or otherwise).

Finally, DotcomBlinds also failed to consider, establish or show any empathy towards the person receiving these unwanted goods namely, me: it would be have been reassuring if DotcomBlinds could have shown some perception of how this looked from my point of view or shown any empathy as to what my situation was as someone who was receiving goods to my personal address which weren't ordered and whether I may in anyway be vulnerable or be someone who is at risk from unwanted callers / deliveries. It showed a complete lack of consideration or empathy.

The blinds fit, but are a little fiddly to fit. The delivery was quick but I would say the blind is quite expensive for what it is and the quality of it.

Blinds are great but we didnt realise the charger wasnt included when we bought the remotes this was not made clear
We bought electric blinds and chain blinds to clarify