The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd... See more
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I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued cust... See more
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The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Dossier
That's what we like to hear. Glad you're enjoying it so much, Patty!
Order shipping question
I had a question about an order that seemed to be delayed in being shipped, and customer service was amazing in keeping me informed as to the status and when I could expect my order. They were very helpful and it seemed like they cared about transparency and satisfaction in handling the situation, and overall it was a great experience in addition to being a great product.
2 April 2026
Reply from Dossier
We appreciate you saying so, Brittany! Sometimes delays happen, but our team always makes sure you aren't left in the dark. Loved to hear that you're happy with the scent!
Aftersale service is excellent
The refund process and return is not working on their site. And they cannot do it when asked via email. Due to some incidents with the generator.
Got an email that I will get a refund and I can keep the items. The after sale support is outstanding!
30 March 2026
Unprompted review
Reply from Dossier
We apologize for the inconvenience and know it is already fixed. Radj, you can rest assured we never leave you hanging!
Great overall experience
I have nothing but good things to say about Dossier. All the scents that I've purchased from them have all been amazing. The customer service is on point, and I'd definitely recommend putting an order in with them. The great part about them that I liked is that they also have store fronts you can visit to sample these scents. The staff in these stores are well knowledgeable about the product and very attentive.
1 April 2026
Reply from Dossier
What wonderful feedback to read, Han! We put so much care into every detail from the scents to the people behind them and we are so proud that comes through. See you on the next one! ❤️
Excellent customer service
Excellent customer service, heard back nearly immediately and my concern my package wouldn’t arrive in time was resolved within hours.
1 April 2026
Reply from Dossier
We would never leave you wondering, Caroline! So glad everything came together exactly as it should. Cannot wait to have you back for the next one!
This is the best company you could ever…
This is the best company you could ever order perfume from. Their perfumes smell amazing and their spot onto the originals.
Their customer service is also amazing so kind and so patient !
31 March 2026
Unprompted review
Reply from Dossier
Wow, we'll take that, Loca! We put so much love into every scent and every interaction and knowing it comes through means everything to us. Enjoy every amazing spritz! ❤️
I placed an order with Dossier
I placed an order with Dossier, I received the wrong product.
Contacted them, and the Ambery Jasmine I wanted and ordered is on it's way to me right now.
I did all the inquiry thru email, it was quick and easy and Dossier just wanted to make me happy.
I am very happy and can't wait to try Ambery Jasmine.
Dossier scents are wonderful, don't hesitate, give it a try, you won't be disappointed.
Customer service A+
31 March 2026
Reply from Dossier
Georgie, we cannot wait for you to try Ambery Jasmine! Making things right quickly and easily is exactly what we do, and knowing you felt that means a great deal to us. Thank you for the kind words, and see you on the next one!
Great Experience
Overall great experience, their products are always great and their customer service is also very helpful. 10/10, would recommend them to anyone who wants to smell amazing without breaking your bank account!
31 March 2026
Reply from Dossier
Smelling amazing without the luxury price tag is exactly the world we set out to build! Thank you for sharing and welcome to the Dossier family, MR!
Exceptional Customer Service!
Discovered Dossier when I was looking for a dupe for a very expensive TF scent I love. Found an exact match in the Floral Jasmine. It smells incredible and has lasting power! On a customer service note - I had a FANTASTIC experience. I also purchased 2 additional scents. One I loved and the other smelled off to me. I had some difficulty initiating a return so I sent a quick mesg through the customer service portal. Got an IMMEDIATE response and then a resolution with 24 hours. They have a customer for life. Excellent product with customer service to match! Couldn't ask for better!
31 March 2026
Reply from Dossier
What a joy to read, Katie! We put real heart into what we do, and knowing it landed for you on every level is something we are truly proud of. We are lucky to have you, and we cannot wait to see what you discover next! ✨
I'd give this zero stars if I could
I'd give this zero stars if I could. I am absolutely disgusted with this company. No integrity at all. I purchased perfume for my wife for valentine's day, which I paid for. Then they charged me an additional $39.90 to my credit card for absolutely nothing at all. I want a refund. Please never trust this company their dishonesty and underhanded business practice is breathtakingly bad.
24 February 2026
Unprompted review
Reply from Dossier
Oh, no, Chad! That's not the experience we want anyone to have. Reach out to us directly, and we'll look into that charge and get your refund sorted in no time!
Smells off
The products were received in good condition, however, I'm not happy with the quality of the ones I received today. I bought their perfume a couple of times from a different platform and did not have issues with it. Today, the bottles I received smells really off, like a very old bottle of perfume that smells metallic. Would not be purchasing again because eventhough it's cheaper than the actual ones, your perfume were not cheap.So disappointed.
30 March 2026
Unprompted review
Reply from Dossier
Dee, we're sorry to hear something didn't work out as expected. Noses pick up things differently sometimes. Hit us up in private with more info, our support team is eager to help you!
They solve the issue
It was a mistake on their end and it was few back and forth in emails but they understood and fixed it the situation and I’m happy about it. #happycustomer
29 March 2026
Reply from Dossier
Monique, we're glad it all worked out and that you're happy! That matters more to us than anything. Welcome to the Dossier family!
Great experience !
30 March 2026
Reply from Dossier
So glad to hear it, Hillary! We look forward to making the next one just as good.
Product + Customer Service
Love their products, better than some of my more expensive scents. Just placed an order and input my address wrong. I emailed the Dossier team and they updated to my correct address less than 5 minutes later. Amazing product and amazing customer service!
28 March 2026
Reply from Dossier
Elijah, you just described the dream! Our team is always ready to assist, and we're so glad the scents are beating out any others. Welcome to the Dossier family!
Overall experience!
Not only the scents are great, but the customer service is also exceptional!
27 March 2026
Reply from Dossier
That's the whole package right there. We really appreciate you saying this, Goran! Great scents and a team that's always got your back.
Quick response from customer service
I was stressed out because I forgot to change my shipping address but Robert reached back out to me fairly quickly and handled the change quickly as well. Thank you so much! I love these products so I would’ve been so sad to have to cancel
27 March 2026
Reply from Dossier
That address panic hits different. Glad we caught it fast so your order lands where it should. Enjoy your scents, Alex!
I am so impressed by Dossier’s product…
I am so impressed by Dossier’s product quality and exceptional service. Dossier’s support team was extremely helpful and helped to resolve an ordering mistake I had made. Definitely my go to fragrance company.
27 March 2026
Reply from Dossier
Thanks for sharing! Aly, we're glad you're loving the scents and everything else. That's the kind of experience we want for you every time!
The team was extremely helpful and…
The team was extremely helpful and quickly resolved my issue.
26 March 2026
Reply from Dossier
So glad to hear you share it, Julia! That's genuinely what we aim for every time. See you on your next order!
Excellent Customer Service.
I made a mistake with the name of the fragrance I ordered and realised that I already had another version (d'uh) but I contacted customer service and my mistake was quickly rectified.
I will definitely order again and recommend them to family and friends.
26 March 2026
Reply from Dossier
So glad we could jump on that quickly and get you sorted. The fact that you're coming back and bringing people with you genuinely means the world to us. Welcome to the fam, Alan!
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