The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
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Reviews shaping this summary
The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
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I had been searching for an everyday fragrance and I opted to order citrus matcha and musky green tea. When my order arrived I had second thoughts about one of the fragrances and I tried to go throug... See more
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Absolutely loved my experience with Dossier! Not only are the fragrances amazing, but their customer support team was incredibly kind, responsive, and helpful when I needed to update my shipping addre... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake on an order and they…
I made a mistake on an order and they fixed it right away for me! Very friendly. Great product!
16 April 2026
Reply from Dossier
That's the whole package! Glad we could help, Nancy, and enjoy your new fragrances!
Scam Company
First I was enrolled in a subscription without my knowledge or consent. Then, once I cancelled the subscription, I never received the rest of my order, had to file a chargeback before I received a refund, got nothing but AI-generated nonsense from their customer service, and they attempted to offer me a bribe to change my review. They also remove negative reviews from the site and bribe customers to edit them. Utterly abhorrent.
31 March 2026
Unprompted review
Reply from Dossier
We are sorry you feel this way, FS, and that was never our intention! We understand unforeseen circumstances can arise, and that is why our team is always ready to help. If something went wrong, reach out directly, and we'll sort it out!
Great customer service
I have forgotten to change my shipping address three times and each time I've contacted customer service they changed it swiftly without any shipping delay and I must say they are very helpful when it comes to ordering
16 April 2026
Reply from Dossier
Thank you so much for the wonderful feedback, Tanika! You are basically family, so we will always be here for you!
The quality and pricing is excellent 👌
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the fragrances are next level! The package arrived super quick and even the packaging I'm a huge fan of. If you are looking to spend less than the department store prices but want really good fragrances I think you can't go wrong.
16 April 2026
Unprompted review
Reply from Dossier
Claudia, that hesitation is totally fair, but we love hearing we proved you wrong. Quality, pricing, fast shipping, and packaging that hits! That's the whole package right there. Glad you gave us a shot!
Great Customer Service!!
Andrei was so helpful in helping me to resolve a mix up with my order and issuing me a refund and helping to restore my membership credits in a quick and efficient manner. It made the whole thing so seamless and I appreciate the support!! Great customer service.
15 April 2026
Reply from Dossier
Appreciate you saying so, Alexis! That's the kind of support we're proud of. Always here for you!
Great customer service
Great customer service! The team was timely and offered great solutions, plus, shipping was fast.
15 April 2026
Reply from Dossier
That's the Dossier experience right there. Glad it all came together for you, Caroline!
Reply from Dossier
Appreciate the feedback, Anita! That's what we like to hear. ❤️
Love Dossier and there fragrances
Love Dossier and their fragrances. I am a dossier+ member and as such enjoy special perks. The perks or free gifts have left a lot to be desired. First time it was offered I ended up being charged for the gift and had to go through a lot to get the rep to understand my point. This latest round was a free perfume but it was damaged, old packaging and product spilt everywhere. While eventually all was resolved this program should be given priority and improved upon.
13 April 2026
Reply from Dossier
Welcome to the Dossier family! We truly appreciate your support, Joshua, and we are glad everything got resolved. We hear you on making the program smoother. Thanks for sticking with us!
Amazing 10/10!!
From start to finish, my experience with Dossier was absolutely flawless. Ordering was simple and smooth, shipping was fast, and everything arrived perfectly packaged. The entire process felt effortless and reliable, honestly one of the best online shopping experiences I have ever had. Highly recommend!
14 April 2026
Reply from Dossier
Thank you so much for the wonderful feedback, Gary! It really means a lot to us. Enjoy every wonderful fragrance!
Very responsive and did the digging to…
Very responsive and did the digging to find my specific issue and resolved it.
14 April 2026
Reply from Dossier
Appreciate you saying so! We are always ready to help. See you next time, Morgan!
Will order more from Dossier
I've ordered from Dossier twice now and have had a great experience both times. Found them when searching for dupes and came highly recommended. One order had a scent that I didn't like (personal preference) and was able to return it via customer service support. They were SO quick and helpful, had a return label sent to me within 24 hours. I will be using them again.
14 April 2026
Reply from Dossier
There's nothing like a happy fan! Thank you so much for sharing the love, Savannah. And don't hesitate to get back to us for personalized suggestions!
Smells great
I got only good things to say about this company there quality and longevity and scent so close up to the original especially for my Woody Sandalwood, which is the dupe of Santal 33. I have 4 scents from them. This is my second order of Woody Sandalwood. Im even ordering the larger bottle so i dont run out. Cant go wrong with this one
14 April 2026
Unprompted review
Reply from Dossier
Yes, Bob! Nothing compares to hearing how much you love our fragrance. Four scents deep and ordering bigger bottles? Welcome to the family! ❤️
Awesome customer service
I accidentally entered my old shipping address that I no longer have access to. On a whim before it was shipped I emailed customer service. Viorel responded quickly and helped correct that shipping address. I've Never had service like that from online ordering before. Thank you!
13 April 2026
Reply from Dossier
Thank you, too, Tyler! We always have your back. Hope you enjoy every amazing spritz!
#1 recommend in all experiences
My favorite is the Aquatic Vanilla and everyone compliments me when I wear it. I had to return a scent that I didn’t like, and let me tell you, Greta in Customer Service was so kind, communicated consistently, and treated me like I mattered. I returned it and received a full refund. Highly recommend. The scent I sent back smelled so good but was too strong for me.
1 April 2026
Reply from Dossier
That's such a perfect experience! We really appreciate the feedback and kind words. Keep turning heads, Jamie! ✨
Reply from Dossier
Glad our team made it a great experience! We appreciate it, Ttt!
Consideration Shows!
customer service was great and efficient! response time was impeccable to say the least and the bottom line is i felt genuinely appreciated as a first time customer. i received my package finally and will be giving it a try for a week before my honest review. however, so far… i’m overjoyed i picked this scent 🥹❣️
8 April 2026
Reply from Dossier
Nothing better than a first time experience that feels this good! Take your time, Noru, and enjoy every single spritz!
Reply from Dossier
Exactly what we aim for, Kayl! Appreciate you saying so! ❤️
Great customer service team!
Something happened during transit and the tracking information did not update and my original package never arrived. I reached out the Dossier letting them know I never received my order. The customer service agent replied promptly with each question and concern I had and the issue was completely resolved!! As a first time customer I am so happy I was given the option for a replacement! I am grateful for Dossiers customer service team and now I am finally able to try the perfumes I ordered! Thank you!
8 April 2026
Reply from Dossier
Thank you too! Glad our team got everything sorted so you can enjoy your new scents, Alexi. Let us know your favorites!
Customer service A++
Customer service is prompt and very helpful. They took care of my request in record time. Excellent customer service which is rare in today's world.
10 April 2026
Reply from Dossier
Janet, we appreciate you saying so! That's what we're here for. ❤️
Made a mistake with my shipping address…
Made a mistake with my shipping address and dossier employees made it better so fast. Thank you
9 April 2026
Reply from Dossier
Always our pleasure, Rosie! Hope this one becomes a new favorite for you.
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