Dope Neons Reviews 172

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Ordered Xmas gift on the 7th of Dec - checked delivery time and it would be here before Xmas. Tracking seemed to work up until the 20th of December. Edit: they did respond via email and trust pilot... See more

Company replied

Rated 5 out of 5 stars

I’ve been scammed on a small scale by on line retailers before but this company is 100% legit. Their customer service was superior to most and the product came exactly as designed. Additionally, our d... See more

Company replied

Rated 5 out of 5 stars

Dope Neons is a wonderful site to get exactly what you want! The customer service is awesome and their response time is immediate. I had a terrible time keeping from getting myself something, when I w... See more

Company replied

Rated 5 out of 5 stars

Thrilled with my purchase although it came late for Christmas present for hubbie due to pandemic. Quality first class looks much more expensive than it was Service excellent when I emailed to fin... See more

Company replied

Company details

  1. Sign Shop
  2. Lighting Store

About Dope Neons

Written by the company

With a dedicated team of graphic designers and skilled craftsmen we create unique and innovative artwork to illuminate your space with ambience and energy. By pouring our love for art and design into each piece that we design we create stunning products that our customers will love.

Customer Service
United Kingdom, United States & Philippines
Contact: customerservice@dopeneons.com

Product Issues & Support
United Kingdom, United States & Philippines
Contact: support@dopeneons.com

Graphic Design
United Kingdom & Netherlands
Contact: customdesigns@dopeneons.com

Production & Development
United Kingdom, China & Netherlands
Contact: Production@dopeneons.com

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent very good service

Excellent very good service. Thoroughly recommend and well worth the money.

9 February 2026
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Jennifer

Thank you for your review and for recommending Dope Neons, we really appreciate it.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Dope Neons is your one stop shopping place for a neon sign!

Dope Neons is a wonderful site to get exactly what you want! The customer service is awesome and their response time is immediate. I had a terrible time keeping from getting myself something, when I was ordering a gift for my son! I felt like a kid in a candy store! Such beautiful signs! Well done, Dope Neons, well done!!!

5 December 2025
Unprompted review
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Reply from Dope Neons

Hi Joyce,

Thank you for your review. We’re really pleased to hear you had a good experience and that everything went smoothly when ordering your son’s gift. We appreciate the support and kind words.

Kind Regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

100% Legit

I’ve been scammed on a small scale by on line retailers before but this company is 100% legit. Their customer service was superior to most and the product came exactly as designed. Additionally, our design was custom with zero up charge. Highly recommend and will definitely buy again.

28 December 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi, thank you for taking the time to leave this review.

Really glad to hear the custom design turned out exactly how you wanted it.

Thanks again for the recommendation, we’d be happy to help again in the future.

Kind regards

Lauren
Here To Help Team

Rated 2 out of 5 stars

Disappointed Grandson …

I ordered this for My grandson for Xmas for Christmas in good time and it did not arrive
I have given 2 stars as they promptly reply to emails which I have sent numerous up to Christmas asking for a delivery date with no confirmation Consequently one very disappointed grandson who we told it fell of santas sleigh over Amsterdam !!!

27 December 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Heather,

Thank you for your review, I'm truly sorry this happened, especially when it was meant to be a Christmas gift for your grandson.

For transparency, a number of UK bound parcels shipped in early December were unexpectedly delayed at the Amsterdam E International Mail Centre after being recorded as ready for the Royal Mail network. Sadly, some have not moved on in time for Christmas, despite our continued follow-ups with the carriers.

What matters most now is making this right. We are actively remaking and sending out replacement signs so that anyone affected by this issue is not left without their order.

You’re very welcome to reach out to the customer support team you were already speaking with, or contact me directly at heretohelp@dopeneons.com, and I will personally make sure this is put right for you.

Kind Regards,

Ashley
Here To Help Team

Rated 3 out of 5 stars

Ordered Early December, not here for Xmas

Ordered Xmas gift on the 7th of Dec - checked delivery time and it would be here before Xmas. Tracking seemed to work up until the 20th of December.

Edit: they did respond via email and trust pilot and were professional and understanding. Just unfortunately delays due to time of year.

7 December 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Player,

I'm sorry to hear you've experienced an issue tracking your order. I've checked on our system and I can’t see any orders or emails under the name “Player”. Could you please email your order details to heretohelp@dopeneons.com and I’ll look into this straight away for you.

Kind regards,

Ashley
Here To Help Team

Rated 5 out of 5 stars

Great Quality

Great quality. My daughter’s father loved this gift for his birthday!

25 October 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Paige

Thank you for your review, it's great to hear that the birthday gift was received so well.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Great individualized service

Great individualized service. I wanted a special one of a kind personalized gift for my son and his wife but had no idea how to design it. They worked with me through emails until they designed just what I was looking for. Price was good, workmanship was excellent, shipping was traceable from start to finish. Light is awesome. I cant wait to see their faces when I give it to them at Christmas.Definately recommend and will buy from again. Thanks!

10 October 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Desiree

Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience designing your custom sign with us, it’s always our goal to make every gift feel truly personal.

Kind Regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Good quality

Good quality, fast delivery, i can recommend

25 December 2024
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Magda

Thanks you for your feedback. We’re glad you’re happy with the quality and speedy delivery, and we really appreciate your recommendation.

Kind Regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

My nephew LOVES his gaming sign

My nephew LOVES his gaming sign. Teenagers can be so noncommittal but this kid went crazy and that’s the whole story. He couldn’t wait to set it up and show his friends. He’s happy; I’m happy. Thanks again! I’ll be back.

16 August 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Lisa

Thank you so much for your glowing review, we look forward to seeing you again soon.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Awesome

Item was as described, delivered in good time . Good value for the money . Love how you can dim the brightness in the evening. looks amazing in the campervan. Get lots of comments when staying on sites . Highly recommended don’t hold off you will not be disappointed.

8 July 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Thanks so much, Charlotte! We’re thrilled to hear you love your sign and that it’s getting compliments on the campsites. We really appreciate you taking the time to share your experience and recommendation!

Kind Regards

Claire
Here To Help Team

Rated 5 out of 5 stars

ITEM WAS EXACTLY AS DESCRIBED

ITEM WAS EXACTLY AS DESCRIBED. ARRIVED QUICKLY, SET UP EASILY, AND I HAVE BEEN GETTING COMPLIMENTS EVER SINCE.

24 June 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi

Thank you for the great review, it sounds like your new sign is a hit! We hope to see you again soon.

Best Regards

Claire
Here To Help Team

Rated 5 out of 5 stars

Received our personalised bar sign last…

Received our personalised bar sign last week and couldn't be happier. Went with the multi colour option as we couldn't decide which one to choose and it didn't disappoint. Select any colour or set to alternate flashing colours.... it looks amazing.

25 February 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Ben

Thank you for the excellent review, we really appreciate your feedback.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Had a Devon sign made up in green and…

Had a Devon sign made up in green and it looks awesome, highly recommended 👌

14 February 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Hopkins,

Thank you for sharing your review and for recommending us. We appreciate it!

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Great service

Great service, delighted with the sign

25 January 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Gordon

Thank you for taking the time to leave us a review, it's great to read your comments.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended!
I ordered twice a sign (once a game design, the other time an uploaded own design) and the service was really great. For the own design, there was interaction with Rose from the company because my original design wasn't fit for the aimed purpose. At the end, we managed to have a workabl/printable design.

23 January 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Pieter

Thank you for your kind words, we're thrilled you had a great experience with both orders. Your recommendation means a lot to us!

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Absolutely love my neon sign

Absolutely love my neon sign. Arrived within the date stated on purchase. Packaged well, as it's travelled overseas to the UK. It's definitely a focal point in my kitchen. I highly recommend Dope Neons for your signs. You get exactly what they advertise. 10/10

11 January 2025
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Mrs Perry

Thank you so much for your glowing review and for recommending Dope Neons.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

A great experience

A great experience. The sign lights up beautifully and was well received at Christmas - now destined for son’s man cave. It was packaged well and delivered in good time

23 November 2024
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Myra

Thank you for your wonderful review! It's great to know you were happy with the quality, packaging and timely delivery.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Easy to order and track packaged really…

Easy to order and track packaged really well .ordered its 5 o clock somewhere for my daughter for Xmas to put up in her garden bar.. she was thrilled with it

10 December 2024
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Angela

Thank you so much for your kind review! We're thrilled to hear your daughter loved her new sign.

Kind regards

Lauren
Here To Help Team

Rated 5 out of 5 stars

Loved the sign and the business…

Loved the sign and the business people... Happy.... Thank you...

5 December 2024
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Cheryl

Thank you so much for your kind words! We’re thrilled to hear you loved the sign and had a great experience with us. Your happiness means the world to us. Thanks for choosing Dope Neons!

Kind regards,

Lauren
Here To Help Team

Rated 5 out of 5 stars

My sign is fabulous

My sign is fabulous. It's made of quality materials, with good crisp engraving. It lights up beautifully. It was well packaged and delivered sooner than expected. The price was also good. I would recommend Dope Neon's to anyone wanting to buy a quality neon sign.

9 November 2024
Unprompted review
Dope Neons logo

Reply from Dope Neons

Hi Janice

Thank you so much for your wonderful review! We take great pride in delivering top quality products and your recommendation means a lot to us.

Kind regards

Lauren
Here To Help Team

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