Doorway To Value Reviews 

6,172
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,269 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the team members are exceptionally welcoming, polite, and eager to assist with any specific furnishing requirements. People deeply appreciate the expert advice and personalized attention received when choosing various items for their living spaces. Some reviewers were happy with the extensive choice of quality products available on display throughout the spacious showroom. Buyers also note that the overall purchasing process feels completely relaxed without encountering any aggressive sales tactics. Visitors frequently enjoy thoughtful small gestures such as receiving complimentary hot drinks while browsing leisurely.

What people talk about most

Staff

People report positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Product

Users describe positive interactions with product, highlighting the impressive showrooms and varied furniture... See more

Service

Clients share positive opinions on service, highlighting a relaxing environment without any pressure selling.... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the shopping process as stress-free and... See more

Value for money

Consumers find value for money to be exceptionally positive, consistently highlighting affordable and classy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our very first time here despite living in Chorley for while! Wow! What a show room! We had very specific requirements for dining furniture and Danny listened carefully to what those were, aske... See more

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

It took us a couple of weeks and frequent visits to choose our new furniture. We would like to thank Steve, Danny, David and John for their expert help and patience. No pressure sales, very relaxing e... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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No recent history of asking for reviews

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5.0

All reviews

(6,172)

1,224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value in Abundance

Very friendly and unobtrusive discussions with Dawn regarding my choice of sofa. She provided all necessray information regarding options of colour, optional modular arrangements and information with accessories and even carpet types, colours etc. All follow up information eg prices, delivery estimates, removal of old furniture if needed. I would not hesitate to recommend Doorway to Value to my friends and would like to thank Dawn for her professionalism during my visit.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

As always, purchasing from Doorway To Value was a positive experience. The choice is extensive. We were left free to look around at our leisure, without anyone pushing us and following us around, but knowing that the sales person was there for us to ask for any help.
When we had chosen a number of options (of matresses), Ian Ryan was excellent in providing us with the relevant information and time to enable us to confidently make the right choice.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a Mosel leather recliner

I made contact with Peter Williams at ‘Doorway to Value’
on the telephone enquiring over the Mosel recliner chair, I had retained the photograph out of the winter brochure
I eventually met up with Peter to complete the order, it has been a pleasure to meet and complete the sale.
Thank you

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I have visited the store previously…

I have visited the store previously with my Daughter when she chose & ordered a corner sofa with recliners
When I visited myself 5 days ago I had a good look around & when I needed help & advice Jason was only too pleased to offer his expertise
I subsequently ordered two sofa’s with recliners
Just a shame it’s such a long wait until delivery but I am looking forward ro receiving them
I was very impressed with Jason & his advice & it was pleasure to walk around such a well ordered showroom

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I called in to order a couple of Ercol…

I called in to order a couple of Ercol sofas. Steve Corns was very knowledgeable and gave a lot of helpful advice regarding my purchase.
My order was dealt with efficiently, but at a relaxed pace, and Steve makes a great brew!
Already thinking about other areas in my house to be furnished.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant buying experience.

Ian Ryan met us in the store and enquired about our requirements, before showing us the items of furniture that potentially met our needs, without any sales pressure.
We soon narrowed it down to a manufacturer. After a short thinking period and a second visit to confirm our thoughts, we placed the order.
Thanks to Ian and his kind help.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

No pressure sales

No pressure sales. Staff do not shadow you as you browse (which I find uncomfortable) but available when required. The store has a very good selection of sofas and the decision took some time to make but Dawn was very patient. This is my second sofa from the company and the only reason for change was for style. Prices are very reasonable for a quality product. Good communication regarding progress of order and delivery was exceptional. Staff were respectful of the property and ensured my neighbours driveway was not blocked. They were helpful, friendly and polite. They set up the sofa nicely and explained everything regarding the cleaning package. I highly recommend Doorway to Value.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Good experience from Danny Balcerzac and Doorway to Value

We have purchased several items from Doorway to Value and have returned as we have always been very pleased with the service from the staff. When we were approached by Danny Balcerzac who offered to help us if we needed guidance on anything. He was so helpful and friendly but so professional too. He did not push us at any time and let us take the swatches away make our decision over the next few days. His advice was invaluable and made us feel confident that we had made the correct decision.
Thankyou Doorway to value, and Danny.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Good, old-fashioned service

I like the feel of this place. It isn't in the least old-fashioned but the atmosphere, service and customer service are those of more courteous times. We purchased from Kelly, who was polite, knowledgeable and not in the least pushy. Mention must also be given to Darren who helped us enormously when we were undecided about a different type of furniture. Both are assets to the company.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

As a dedicated returning customer to Doorway to Value for the last 20 years - the customer service is excellent. On my most recent visit I was looked after by Jason Breeze - such a lovely guy! Nothing was too much trouble. I was in the shop for over half a day choosing a few items - such a lovely experience. Having taken delivery of the items I was also impressed with Doorway to Value’s delivery team.
Looking forward to doing more shopping with them very soon

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Spoilt for choice

Spoilt for choice - massive showroom.
Lots of quality furniture from well known makes.
We were served by Kelly who was very helpful & friendly but not at all pushy. We would definitely recommend to anyone.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Shopping at Doorway to Value is just a relaxing easy process.

The great thing about Doorway to Value (for me) is the lack of hard sell (you know the "buy it today and we'll offer...." you get in some places). We went to look at mattresses, bed frames and other bedroom bits and the salesman (Ian Ryan) just gave us the information we needed and left us to look around under our own steam. A few days later we went back to see Ian and placed an order - again no hard sell for extra's, Ian explained everything clearly.
Overall its just a relaxing easy process to buy here, and they do price match (though the prices offered were the best I could see).

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Karolina

Thank you Karolina! We came to Doorway To Value looking for a new mattress and Karolina was so helpful and knowledgeable making the whole experience stress free and straightforward. We would recommend anyone to go and see Karolina when looking for a new bed / mattress.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Ian Ryan really knows his stuff!

Ian Ryan really knows his stuff. He was so helpful, no pressure and was happy to spend time advising on the merits of different beds. I’m glad we shopped local and enjoyed great service. Thanks

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service by John Edwards.

John Edwards made our experience great. What a friendly man with fantastic interpersonable skills and product knowledge. This store is well worth visiting for its wide range of options to furnish your home.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service from Karolina

Very helpful service from Karolina. Greeted in a friendly and professional manner. Assisted with my choice of furniture and couldn't have done more ... and without being at all pushy. Looking forward to receiving my delivery soon. Thanks as always to the DTV team.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Karolina was excellent

Karolina was excellent. Knowledge, patient and a great salesperson. We felt in safe hands. Thanks so much for finding us the perfect mattress Karolina

4 July 2026
Unprompted review

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