Doorway To Value Reviews 

6,172
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,269 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the team members are exceptionally welcoming, polite, and eager to assist with any specific furnishing requirements. People deeply appreciate the expert advice and personalized attention received when choosing various items for their living spaces. Some reviewers were happy with the extensive choice of quality products available on display throughout the spacious showroom. Buyers also note that the overall purchasing process feels completely relaxed without encountering any aggressive sales tactics. Visitors frequently enjoy thoughtful small gestures such as receiving complimentary hot drinks while browsing leisurely.

What people talk about most

Staff

People report positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Product

Users describe positive interactions with product, highlighting the impressive showrooms and varied furniture... See more

Service

Clients share positive opinions on service, highlighting a relaxing environment without any pressure selling.... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the shopping process as stress-free and... See more

Value for money

Consumers find value for money to be exceptionally positive, consistently highlighting affordable and classy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our very first time here despite living in Chorley for while! Wow! What a show room! We had very specific requirements for dining furniture and Danny listened carefully to what those were, aske... See more

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

It took us a couple of weeks and frequent visits to choose our new furniture. We would like to thank Steve, Danny, David and John for their expert help and patience. No pressure sales, very relaxing e... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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No recent history of asking for reviews

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5.0

All reviews

(6,172)

1,229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Quality furniture, excellent customer service, lots of choice, what more could you want. Well worth a visit.
We went a couple of months ago and returned for a second visit on Sunday. The gentleman that served us was called Steve and he remembered us from our first visit and helped us again. Really happy with our purchases.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant

Pleasant, friendly, efficient and informative staff member who helped us source exactly what we wamted. Thank you!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

We have confidence in the company to always give good value and customer service. The staff are great.
Our thanks to Darren who was knowledgeable, helpful and friendly, when we bought our new suite.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

So much selection and great customer service. We were looked after by Ian parr who was a great help and couldn’t do enough for us without being at all pushy

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Good experience.

Relaxed atmosphere no pushy salespeople. Jason who served us was polite, friendly and informative.
Would recommend this store.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We visited the store and was impressed by all the staff, who were approachable and friendly but not overbearing, Jason who served us was very professional and knowledgeable about the settee that we chose, and gave clear advice and recommendations for our choice. We would definitely recommend visiting doorway to value. Thanks again to Mr Breeze and the team for a great experience.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Usual Excellent Service & Advice

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to help with a replacement cushion but whilst there, and on hearing about my back problems, Darren Broadhurst was really helpful in explaining the potential benefits for me of a different style of chair. No pressure selling just good advice and the decision was left entirely to myself and my wife. Usual expert advice and service from DTV and my new chair is on it's way.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m not the biggest fan of furniture…

I’m not the biggest fan of furniture shopping, but having browsed around Doorway I had a couple of options in mind. We were helped by Dawn, who gave advice without being pushy. She made helpful suggestions and gave us time to discuss our options before making a decision.
Overall a good experience and I would recommend coming here next time you are looking for furniture.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Value in Abundance

Doorway to Value provides a superb extensive showroom. As I entered the showroom I was allowed an unobtrusive walk around to look at the range of sofas but was politely met by staff to ask if I needed any assistance.
When I finally found a sofa style that I liked I was approached by the member of staff who was responsible for the particular area. I and my friends were kindly offered a drink of our choice which we accepted. I then discussed the details regarding the sofa, prices, colours, fabrics, modular options and delivery schedules. Assistance with accessory items (cushions) colours etc was also provided.
I even discussed carpet colour options resulting in an appointment being arranged for a visit to my home by another staff member to discuss colours, prices and size required. My final choice of carpet was made by a later visit (03/07/26) to Doorway to Value to see the same person who visited my home who again helpfully assisted me and an order was placed.
All in all, both visits were conducted in a very professional, courteous and helpful way and I would not hesitate to recommend my friends to visit Doorway to Value to choose their furnishing requirements.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Recently visited the store looking to…

Recently visited the store looking to purchase 2 recliner sofas wow what a range was met by Steve corns salesman top man. Steve explained every minor detail from recliner leg length to even the fabric can’t praise enough purchased and waiting for delivery thank you 😊

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We have shopped here before but have not been for a few years. Needed various pieces of furniture due to house renovations. We were looked after in a non intrusive manner by Peter Williams. He was helpful and very knowledgeable and we completed our purchases quickly and efficiently. Thanks Peter!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Dining Chairs

Hi i recently purchased 4 swivel dining from yourselves, the salesman that served us was Ian Parr who was very polite and courteous and he really couldn’t of been more helpful and not only that he gave us a fantastic price, we will definitely be back to deal with Ian 👍

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had the pleasure of visiting your Chorley Store over the weekend with my Dad. We were looking for a reclining chair to meet Dad’s needs with him being elderly. Fortunately Ian Parr was in hand to assist. Ian was extremely patient with my Dad from the outset, discussing his options and explaining each one in detail. As a result of Ian Parr’s excellent customer service Dad ended up purchasing a sofa too. A massive thankyou for your patience and knowledgeable advice.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service, patient and attentive

I came in with my elderly parents to look at new bed and chairs to assist with mobility. We spoke to Dawn who was really happy to assist, spending time with Dad who struggles to communicate - ensuring that he had the best chair with most suitable features. She also ensured that we had the correct discounts due to disability and didn't need to pay VAT. A great experience, we have been previous customers at Doorway to Value, and will be back. Thank-you.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional advice

My daughter and I recently visited the store to purchase two sofas. I had a pretty good idea of the make and model I wanted, but were pleased with the help we got from Ian Parr on help with picking the covering and completing the purchase. There was no hard sell and he explained everything to us in a professional and pleasant manner.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

We have bought quite a few items from…

We have bought quite a few items from Doorway to Value in the past. This week we purchased a Himolla recliner chair. Peter Williams was so patient while we took our time to decide which fabric and colour we wanted. He brought us options, offered us a coffee and left us to look through the samples. Look forward to delivery our new chair. Excellent service as always.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Ian Parr


Fantastic service from Ian Parr at Doorway To Value! He helped us choose our new sofa and made the whole buying experience really smooth. Friendly, knowledgeable, and great value. Would definitely recommend.

16 July 2026
Unprompted review

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