Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
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Really happy with our intercom system
Really happy with our intercom system & customer service is outstanding A++
30 April 2026
Unprompted review
Fast efficient service
Fast efficient service, with my order arriving in good time and packaged well. The items were exactly as required. Very pleased all round.
26 February 2026
Quick and easy to order
Quick and easy to order. In stock with efficient delivery the next day.
26 February 2026
Really helpful sales and advice team
Really helpful sales and advice team, especially John. Called them several times before deciding on product customer needed and never felt that they didn't want to make sure I got the right product for the job.
24 February 2026
It was easy to deal with the company
It was easy to deal with the company, good communication and easy to do business with.
15 January 2026
Door panel
Door panel was dispatched faster than expected, I had spoken to a member of the sales team before placing my order online to check that it was the correct item, Services was second to none with information . thank you for the help.
15 January 2026
Reply from Door Entry Direct
Dear Robert,
Thank you very much for taking the time to share your feedback following your recent purchase. I truly value hearing about your positive interaction with our sales team.
It is excellent to know that your door panel was dispatched faster than expected and that our team provided the information you needed to feel confident in your online order. At Door Entry Direct Ltd, we strive to ensure every customer receives "second to none" service, and your comments serve as a great testament to the high standards we aim to maintain.
We sincerely appreciate your business and your willingness to provide us with this kind account of your experience.
Best regards,
Hanry Anjo,
Technical Support
Door Entry Direct Ltd.
Excellent company
⭐️⭐️⭐️⭐️⭐️ for Door Entry Direct but…
⭐️ for DPD
The sales and service was superb and it was my 2nd purchase in a week but the DPD delivery was not as good. I had to pop out so I changed the delivery to have it put in a safe place, which was a green recycle bin on my front door step. I received a confirmation email from DPD saying we will now leave your parcel in your safe place. Well he didn’t put it in the safe place, he just lent it up against my front door in full view when the green bin was just beside. DOD, why ask for a safe place if your delivery drivers can’t even be bothered to read the notes. No wonder so many parcels get stolen. I’ve seen men and women drive round following the delivery vans and steal the parcels once it has been left.
15 January 2026
Reply from Door Entry Direct
Dear Steve,
Thank you very much for taking the time to share your feedback following your second purchase with us this week. As a member of the technical support team with over a decade of experience in client relations, I truly value detailed reviews like yours; they are essential for helping us maintain the high standards we strive for at Door Entry Direct Ltd.
I was pleased to hear that your experience with our sales and service teams has been superb. However, it is disappointing to learn that the delivery phase did not reflect that same level of excellence. I completely understand your frustration regarding the safe place instructions. When a customer takes the time to specify a secure location like your green recycle bin, it is expected that those instructions are followed to ensure the security of the equipment, especially given your valid concerns regarding parcel theft in the area.
We sincerely appreciate your continued loyalty and your willingness to provide us with this honest account of your experience.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Website Stock Control
When placing the order, the website stated that the items were in stock and that all in stock items were shipped on a next day delivery. When I contacted the office, I was informed that the items were in fact not in stock and would not be available until much later (2+ weeks). The operative on the phone advised that the inventory was showing as a minus and that they were not due any stock until later, however, as I was checking the website during this conversation, the website still showed the item as in stock. This led to a frustrating conversation with Door Entry Direct and also with our end user customer who was expecting the items to be available and installed. The website inventory would benefit from a dynamic inventory update to ensure better visibility for customers.
7 January 2026
Don't have the items in stock or available for over a month
Ordered an item on the 24th Nov 25, was advised despatch est. 30th Nov. Chased them on the 8/12/25 and they advised there was a backlog with Daitem and they would progress. No communication and called them again on the 2nd Jan - still not idea of delivery so have cancelled the order. At no time did they follow up the order or apologise for taking my money and not supplying the item
22 November 2025
Reply from Door Entry Direct
Hi Diane,
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this situation has caused.
The delay with your order was due to manufacturer availability. Unfortunately, Daitem were unable to provide us with a confirmed delivery date despite our repeated follow-ups, which made it difficult for us to give you a firm update. We did make contact to keep you informed as the situation developed, but I completely understand how disappointing it is when clear timelines aren’t available.
We’re very sorry that this led to you cancelling your order, and we apologise for the inconvenience caused. This is certainly not the level of service we aim to provide, and we appreciate your patience while we tried to obtain clearer information from the manufacturer.
Thank you again for your feedback — it’s taken on board and helps us improve how we manage and communicate delays outside of our control.
Kind regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Len,
Thank you for your feedback! We’re glad to hear you were happy with the product. We appreciate you taking the time to leave a review and hope to assist you again in the future.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Keypad worked perfectly
The keypad was the correct one and it arrived in a timely manner and worked perfectly thank you
15 December 2025
Reply from Door Entry Direct
Hi Geo Gamer,
Thank you for your great feedback! We’re really pleased to hear the keypad was the correct one, arrived on time, and worked perfectly. Thanks for choosing us, and we’re glad we could help get everything sorted smoothly.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Exceptional customer service never have…
Exceptional customer service never have any issues with them regarding orders and they always try to accommodate
11 December 2025
Reply from Door Entry Direct
Hi Mark,
Thank you for such kind feedback! We’re delighted to hear that you consistently receive exceptional service and that our team is always able to accommodate your orders. Your continued trust means a great deal to us, and we really appreciate you taking the time to share your experience.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good business to deal with.
Ordering was simple, price was reasonable and delivery was excellent, just as stated.
Main entrance door into our building was soon fully functional again.
Many thanks.
7 December 2025
Reply from Door Entry Direct
Hi Mr Jones,
Thank you for your thoughtful feedback! We’re really pleased to hear the ordering process was straightforward, the pricing met your expectations, and delivery went exactly as promised. It’s especially good to know your main entrance door was back up and running quickly — that’s exactly what we aim for.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
New buttons worked well
25 November 2025
Reply from Door Entry Direct
Hi Tim,
Thank you for your feedback! We’re glad to hear the new buttons worked well and did exactly what you needed. We appreciate you choosing us and look forward to helping again in the future.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Adam,
Thank you for the great feedback! Really glad to hear you found everything fast, efficient and easy, and that our product range hit the mark for you. We appreciate you choosing us and hope to help again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Paddy,
Thank you for your kind feedback! We’re really glad to hear our service hit the mark and that your order arrived promptly. We appreciate you taking the time to share your experience and hope to assist you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Let down
Unfortunately they let me down on delivery, when ordering item was in stock and I had to wait 15 days so I still haven’t got the item yet?
1 December 2025
Poor experienced
Received product, was happy.
Client changed mind, wanted a whole new system instead of fixing current.
Returned product with return form filled out.
Never heard back.
Money lost.
Wouldn’t shop here again.
31 October 2025
Reply from Door Entry Direct
Hi there,
Thank you for bringing this to our attention, and I’m really sorry to hear about the trouble you’ve experienced with your return. This isn’t the experience we want for any of our customers.
To help us investigate what happened, could you please share your order number or any return/tracking details you have to returns@doorentrydirect.com? Once we have that information, we can look into the return right away and make sure it’s resolved properly.
Please rest assured that we’ll do everything we can to get this sorted for you and ensure you’re not left out of pocket. We appreciate your patience, and we’re here to help.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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