D Prime 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more

Company replied

Rated 1 out of 5 stars

Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more

Company replied

Rated 4 out of 5 stars

Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more

Company replied

Rated 5 out of 5 stars

The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.

Company replied

Company details

  1. Investment Service
  2. Finance Broker

About D Prime

Written by the company

Welcome to D Prime

D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.

Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
  • Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
  • Low spreads from 0.01 pips
  • Max leverage 1:1000
  • Dedicated support available 24/7
  • Multiple funding options
  • Flexible account types
  • Ultra-low latency


  • Visit dooprime.com

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The platform is definitely powerful

The platform is definitely powerful, but I was hoping for more educational resources for beginners. It's a bit overwhelming for new traders, and the learning curve feels steeper than expected.

2 December 2024
D Prime logo

Reply from D Prime

Dear Ron Heath,

Hope you are doing well.

Thank you for your feedback regarding your experience with Doo Prime. We’re glad to know that you find the platform powerful.

We understand that trading can feel overwhelming for beginners, and we truly value your input about the need for more educational resources. Please rest assured that we are continuously working to enhance our offerings to make the learning process smoother and more accessible for new traders.

If you have any specific questions or need guidance, our support team is always here to assist you.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you, and have a great day!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

Do you have any office in Indonesia…

Do you have any office in Indonesia that I can reach?
Is Dooprime in Asia breaking up and some of its top brass opening new brokers? I joined Dooprime last year and was very surprised to hear this news. That's why I'm asking here. Thank you

4 February 2024
Unprompted review
D Prime logo

Reply from D Prime

Dear Rimba D,

Hope you are doing well.

Thank you for sharing your thoughts. We understand your concerns, and we want to reassure you that Doo Prime continues to operate smoothly and is committed to providing excellent service across Asia and beyond.

For any specific inquiries or updates, we encourage you to reach out to our Live Chat support on our website https://www.dooprime.com/en/, where our team can provide you with the most accurate information.

Thank you for your continued support, and we look forward to serving you!

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you, and have a great day!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 5 out of 5 stars

I can’t thank DP enough for their…

I can’t thank DP enough for their incredible support team. They assisted me with setting up my account late at night, and by the next morning, I was ready to trade. Service like this is priceless.

9 December 2024
D Prime logo

Reply from D Prime

Dear Solofo Ramaroson,

Hope you are doing well.

Thank you for your kind feedback! We are delighted to hear that your account setup went smoothly, and you were able to get started without delay. At Doo Prime, we take pride in offering dedicated service to our clients, ensuring a seamless experience every step of the way.

It’s our pleasure to serve you, and we look forward to continuing to support you in your trading journey.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you, and have a great day!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 5 out of 5 stars

For loyal traders on Doo Prime

For loyal traders on Doo Prime, they offer an interesting points reward program that keeps me coming back.

13 December 2024
D Prime logo

Reply from D Prime

Dear أحمد بن سعيد بن سلطان آل مكتوم,

Hope you are doing well.

Thank you for sharing your positive experience with our points reward program! We’re thrilled to hear that it’s kept you engaged and has added value to your trading journey. We believe in rewarding our loyal traders, and we’re glad to know that the program has been a part of your continued success with us.

If you ever have any questions or need more information about the program, feel free to reach out!

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 5 out of 5 stars

Doo Prime's regulation by multiple…

Doo Prime's regulation by multiple authorities boosts confidence in the security of my funds. The platform is fast and reliable, ideal for quick trading when opportunities arise.

19 December 2024
D Prime logo

Reply from D Prime

Dear Benjamin Collins,

Hope you are doing well.

Thank you for sharing your positive experience with Doo Prime. We are delighted to know that our multi-regulation framework and reliable platform have provided you with the confidence and efficiency you need for your trading activities.

If you have any further suggestions or feedback, please don’t hesitate to share them with us—we’re always striving to enhance your experience.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

While Doo Prime performs well in terms…

While Doo Prime performs well in terms of execution and asset selection, I think there’s room for improvement in their user interface. It’s not the most beginner-friendly, and it took me a while to get used to the platform. More tutorials would be helpful for new traders.

6 January 2024
D Prime logo

Reply from D Prime

Dear Raiden Porter,

Hope you are doing well.

Thank you for your feedback. We appreciate your thoughts on the platform and are glad to hear about your overall satisfaction with Doo Prime. We understand the need for more user-friendly features, especially for beginners, and are continually working to enhance the platform's accessibility. Your suggestion to provide more tutorials will be considered as we aim to improve your experience.

Please don’t hesitate to reach out if you need any assistance or have further suggestions. We are here to help and support you in your trading journey.

Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:

AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

Overall, Doo Prime provides a decent trading experience

Overall, Doo Prime provides a decent trading experience, but I found their user interface a bit confusing at first. For newcomers, I’d suggest a more intuitive design or a better onboarding process. That said, once you get used to it, the platform performs quite well.

6 January 2024
D Prime logo

Reply from D Prime

Dear Oliver Kursula,

Hope you are doing well.

Thank you for sharing your honest feedback with us! We're glad to hear that you found the platform's performance reliable once you got the hang of it.

We understand that an intuitive design and a smoother onboarding process are crucial, especially for newcomers. Your suggestion is valuable, and we’ll make sure to pass it along to our development team for consideration as we work to improve the platform.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you, and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

Warning: Be careful

Warning: Be careful. This broker does not process withdrawal requests from customers under various pretexts and the support does not respond to them. Most of the positive reviews here are fake and belong to its employees.

1 January 2025
Unprompted review
D Prime logo

Reply from D Prime

Dear Behzad Bz,

We appreciate you sharing your concerns regarding your experience.

At Doo Prime, we prioritize providing a secure, transparent, and trustworthy trading environment. We take all feedback seriously and encourage you to reach out directly so we can address your specific concerns.

If you are facing unresolved issues, including withdrawal processing, please contact our support team or your dedicated account manager for prompt assistance.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

Doo Prime offers an impressive…

Doo Prime offers an impressive selection of markets, but the platform could be intuitive for beginners. As someone who just start trading, it took me a while to learn how to navigate all the features. More tutorials and guides would definitely make the platfrom more beginner-friendly.

6 December 2024
D Prime logo

Reply from D Prime

Dear Klaus Stein,

Thank you for sharing your experience!

We’re thrilled to know you appreciate the extensive market selection offered by Doo Prime. Your observation about the learning curve for beginners is invaluable, and we understand how essential it is to have an intuitive platform for those just starting their trading journey.

We’re actively working on enhancing our educational resources, including tutorials and guides, to make the platform more beginner-friendly and accessible. Your feedback will help us prioritize these improvements.

Should you have any specific challenges or require assistance navigating the platform, our customer support team is always ready to help.

Contact Information:
Email: en.support@dooprime.com

For immediate assistance, you can also reach us via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for choosing Doo Prime. We’re here to support you every step of the way!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

Doo Prime has been reliable for…

Doo Prime has been reliable for executing trades, but I think there's a learning curve to the interface. It's clear that this platform is designed for experienced traders, and newer traders might struggle initially. More beginner-friendly tutorials could help ease the transition.

30 November 2024
D Prime logo

Reply from D Prime

Dear Gabriel Lemaire.

Hope you are doing well.

Thank you for sharing your feedback. We're pleased to know you find Doo Prime reliable for executing trades! We understand that our platform, tailored for advanced traders, might feel overwhelming for those just starting out.

We truly appreciate your suggestion regarding beginner-friendly tutorials. While we do offer webinars and educational resources, we are continuously working to enhance the learning experience for all traders. Your input helps us prioritize these improvements.

If you need any assistance navigating the platform or accessing resources, You may view the "tutorials" section on the client portal for better understanding in navigating the client portal. Feel free to reach out to us for further assistance.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for your valuable feedback and for choosing Doo Prime. We look forward to supporting your trading journey!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 3 out of 5 stars

The range of assets on Doo Prime is…

The range of assets on Doo Prime is vast, but the user interface could be more intuitive. For someone who isn't too familiar with trading platfroms, it took me a while to get comfortable. An easier onboarding process with tutorials for beginners would be a welcome addition,

25 September 2024
D Prime logo

Reply from D Prime

Dear Leo Williams,

Hope you are doing well.

Thank you for your feedback regarding your experience with Doo Prime. We’re glad to hear that our extensive range of assets has been valuable to you.

Your suggestion about making the platform more intuitive and providing beginner-friendly tutorials is noted and appreciated. Improving the onboarding experience is something we’re actively working on to ensure traders of all levels feel comfortable and confident. Please be informed that once client have created an account with us, they are having access to view tutorial videos for basic enquiries. This should be able to help our clients to have a better understanding of our portal.

If there’s anything we can assist you with as you continue to explore our platform, please don’t hesitate to let us know.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for choosing Doo Prime as your trading partner.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

Be careful with this Broker

On February 22nd, I deposited $50,000 into my Doo Prime account(1826474). Following subsequent losses, I made an additional deposit of $50,000 on March 12th. Upon achieving profits, my withdrawal requests have been unreasonably declined. They hold all my funds and profits!!

24 September 2024
Unprompted review
D Prime logo

Reply from D Prime

Dear Chunyan,

Hope you are doing well.

Thank you for bringing this to our attention. We understand the frustration and concern you are experiencing regarding your withdrawal requests. We assure you that we are here to assist and resolve this matter promptly.

In order to review and provide further assistance, kindly provide us with the requested information. Kindly rest assured that we aim to address all client concerns in a transparent and professional manner.

For immediate assistance or updates, please don’t hesitate to reach out using the contact details below:

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 4 out of 5 stars

Trading on Doo Prime has been solid so…

Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added more tailored trading strategies or learning modules for seasoned traders.

17 November 2024
D Prime logo

Reply from D Prime

Dear Samuel Reding,

Hope you are doing well.

Thank you for sharing your positive feedback regarding your trading experience with Doo Prime! We're glad to hear that our flexible leverage options have enabled you to take calculated risks while maintaining control over your trading account.

We truly appreciate your suggestion about adding more tailored trading strategies and learning modules for seasoned traders. Your input helps us continually refine and enhance the services we offer, and we'll definitely pass this along to our team for consideration.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for choosing Doo Prime as your trading platform. We’re committed to supporting your trading journey and look forward to helping you achieve your goals!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

I wish I had never heard of this

I wish I had never heard of this. My experience with Doo Prime has been so bad. They don't give withdrawals. They only give withdrawals to those who make a loss. For example, if someone loses 2000, then after depositing again and making a profit, they may get a withdrawal of 500 or 1000. It took me 4 months to get back my original deposit, and that too after removing the profits. So, do not work with Doo Prime.

9 December 2024
Unprompted review
D Prime logo

Reply from D Prime

Dear Mmubashir Hussain,

Hope you are doing well.

We understand your concerns and take your feedback seriously. At Doo Prime, we are committed to providing a secure and efficient trading environment for all of our clients. Withdrawal requests should be processed promptly and in accordance with our policies, and we take all concerns seriously.

Please allow us to investigate your specific case to better understand the issue and resolve it as soon as possible. We kindly ask you to provide further details or reach out directly to our customer support team so that we can address the situation promptly.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

Doo Prime scam & fake

Doo Prime has done a very cheap act.

For the past three months, they’ve been saying to contact the manager, and now they zeroed out the account.

The deposit was $1000, and the profits were over $2200—all wiped out.

What can you expect from a broker that doesn’t even listen to its managers and has no technical knowledge?

Nothing wrong happened in that account to justify such an action. Professional brokers don’t behave like this. At most, they can remove the bonus.

This account has hundreds of trades, and nothing wrong was done. The only “fault” is that it made a profit and didn’t incur a loss.

Such a broker is a useless broker. They close the account, remove the bonus, and hold funds—how is that justified?

I will get their website blocked in Pakistan, start a social media campaign against them, and check their license on Trustpilot and other platforms.

This is an extremely shady broker. We will not recommend them to anyone for business.
Account id:50037269

9 December 2024
Unprompted review
D Prime logo

Reply from D Prime

Dear Abdullah Liaqat,

Hope you are doing well.

Thank you for bringing your concerns to our attention. Your feedback is important, and we want to assure you that all account activities are handled in accordance with our policies and regulatory requirements. If you believe any action taken on your account is unjustified, please provide supporting details, and we will be happy to re-review your case.

For further clarification, kindly contact your account manager or our support team via the contact information below. Our goal is to provide you with transparent and professional services.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

Enormous mistake in Profit and Loss…

Enormous mistake in Profit and Loss Calculation.

Highly unregulated broker with no proper response.

Dont trust this broker. They just want to fraud you.

11 July 2024
Unprompted review
D Prime logo

Reply from D Prime

Dear Vashisht,

Hope you are doing well.

At Doo Prime, we take all concerns regarding account management and trading calculations very seriously. We would like to assure you that our operations are conducted in line with industry standards and regulations. If there has been any issue with your profit and loss calculation, we encourage you to provide details so that our team can investigate thoroughly and assist you promptly.

We remain committed to providing a transparent and professional trading experience for all our clients.

Contact Information:
Email: en.support@dooprime.com

For further inquiries or to escalate your concern, you can also contact our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

We look forward to addressing your concerns and ensuring a resolution.

Thank you and have a great day.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 4 out of 5 stars

The extensive offerings at Doo Prime…

The extensive offerings at Doo Prime simplify trading across markets, eiminating the need for multiple platforms.

7 December 2023
Unprompted review
D Prime logo

Reply from D Prime

Dear William Newman,

Hope you are doing well.

We truly appreciate your positive feedback! It’s great to hear that our extensive product offerings have simplified your trading experience and provided the convenience of trading across markets without the hassle of multiple platforms. Your satisfaction is our priority, and we’re committed to maintaining this level of service.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, you can also contact our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for trading with Doo Prime, and we wish you continued success in your trading journey.

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 4 out of 5 stars

With an excellent variety of products

With an excellent variety of products, Doo Prime makes market diversification easy without switching platform.

7 January 2024
D Prime logo

Reply from D Prime

Dear Roman Carter,

Hope you are doing well.

Thank you for your feedback! We’re thrilled to hear that our wide range of products has made market diversification convenient for you. At Doo Prime, we aim to provide traders with a seamless trading experience, eliminating the need to switch between platforms.

If you have any additional feedback or need assistance, feel free to let us know.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, you can also reach out to our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for choosing Doo Prime, and we look forward to assisting you further!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 5 out of 5 stars

The platform is robust and trustworthy

The platform is robust and trustworthy, though more regular updates or new features could add some excitement. Doo Prime is a reliable broker, but there's always room for growth.

7 January 2024
D Prime logo

Reply from D Prime

Dear Jayce Hill,

Hope you are doing well.

We’re pleased to hear that you find our platform robust and trustworthy. At Doo Prime, we strive to provide a reliable trading environment while continuously looking for ways to enhance your trading experience. Your feedback regarding regular updates and new features is highly appreciated, and we’ll ensure it’s shared with the relevant teams as we work towards ongoing improvements.

If there are specific features or updates you’d like to see, we’d love to hear your thoughts!

Contact Information:
Email: en.support@dooprime.com

For further inquiries, you can also reach out to our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

Thank you for choosing Doo Prime, and we look forward to supporting your trading journey!

Best regards,
Danielle
Customer Advocate @ Doo Prime

Rated 1 out of 5 stars

Doo Prime - DECEPTIVE BROKER - FALSE PROMISES

Doo Prime - DECEPTIVE BROKER - FALSE PROMISES- VERY LOW ETHICS

Doo Prime suddenly changes their rules and regulations in their favor and will not value the Client .

I was trading with DOOPRIME for almost a couple of months , i choose DOOPRIME because they had SWAP FREE accounts.

JUST A COUPLE OF WEEKS BACK , THEY intimated the CLIENTs that they are discontinuing the SWAP FREE accounts after a certain day .Its fine , i continued my trading with my account after the SWAPs were being deducted for the trades as per regulations . I realised this style of trading was not suitable for my strategy and requested a withdrawal of my funds .Apprx USD 2250 .

Even after 2 days the withdrawal did not go through , i tried to contact the customer care and was told to contact my Account Manager.I was told by my Account Manger that they want to make some deductions from my account . DOO PRIME deducted apprx USD 930 as SWAP for all the SWAP free period I traded.

Is this Fair ......i lost all the profit i made + USD 100 ..all the hard work i put in trading is gone waste ...
If you are unable to support a facility/ feature promised to a client you should inform the Client and discontinue .How can you go to the past and recover .If DOO PRIME was not satisfied with the way i am trading they should have informed me after a week or two , Why did they wait till i put in a withdrawal of my Principle amount .

YOU CAN'T GO BACK IN TIME AND WHATEVER YOU WANT ...JUST BECAUSE YOU CAN DO THAT ....

I can provide all proof including E-mails and Whats App Chats

Hi .
As I requested a withdrawal ...DOOPRIME suddenly deducted my SWAP retroactively ....i contacted Support and asked for an Explanation and got none ...If you can contact me directly via E-mail i can send the E-mails i recievd .Its highly UNETHICAL & IMMORAL to deduct what ever Profit i got ..RETROACTIVELY

I will Caution once again to One and All that you should be very carefull with DOO PRIME ...they will suddenly change their policies and impose some rule retroactively and deduct you profits if you are profitable..and will not inform you until you request a withdrawal .Highly UNPROFESSIONAL

24 September 2024
D Prime logo

Reply from D Prime

Dear Narasimha Raju,

Hope you are doing well.

We understand your concerns and take all client feedback seriously. At Doo Prime, transparency and adherence to our terms and conditions are central to our operations.

Please be informed that any adjustments or changes made to account features, such as swap-free options, are communicated clearly to clients in advance. As a regulated broker, we ensure all deductions, including swaps, are in line with the terms agreed upon at the time of trading.

If there are discrepancies in your account or if you require further clarification regarding the deductions, we recommend contacting our support team or your Account Manager. We are here to address any concerns and provide clear resolutions based on your specific account details.

Contact Information:
Email: en.support@dooprime.com

For further inquiries, you can also reach out to our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415

We value your understanding and remain committed to providing reliable services to all our clients.

Best regards,
Danielle
Customer Advocate @ Doo Prime

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look