Doodle & Dot Reviews 52

I placed an order on 26th July (Order 2006) for an item that was subsequently found to be out of stock. Whilst I received a partial refund for the item itself, I was not refunded the postage costs for an item that was never dispatched. I contacted them by email on 28th July requesting a full refund, including the postage charges, but have yet to receive either the outstanding refund or any response to my enquiry.

I ordered an A5 beryl cooper diary and received a

excellent browsing easy access brilliant akita calendar fast delivery great price thanks

Lunatic speed delivery! Made all the other companies we ordered from look very slow. Good packaging & well happy with our calendar. Thank you!

They emailed to say that the article I ordered got delayed due to issues with the supplier and they asked if I wanted a refund or wait a few days. I replied that I wanted a refund because it concerned a birthday present that needed to be delivered on time. They continued to send the item and not give the refund, despite multiple emails from my side.

Everything as stated :) and quick delivery

Good communication, great calendar.

Ordering was very easy and the calendar arrived in good time

Customer service - very bad. I sent them an email yesterday asking where my purchase was, no response.

When I purchased my item, it said track delivery 48 hours and that I would get another email when it's dispatched. It's been over 48 hours - I haven't received my item, I haven't had a dispatched email and when I wrote to them asking if the product hasn't been dispatched please can I get a refund, no response or communication.

I now must humbly change my last review from one star to five stars.after I posted my review the company got in touch immediately.they expressed they didn’t get my original email and they sent proof that package was delivered and left outside my apartment door.alas someone took it so I never even saw it. Then to my surprise I see that company has reordered everything for me at no extra cost.although I was initially disappointed I must now eat my words and give praise for a quick rectification of my complaint

Like a previous reviewer I had placed an order. Two days later with no email re dispatch I emailed them asking about delay in posting. I received an email stating that the calendar I ordered was not in stock and like the previous reviewer I wondered why they took my order and money if they did not have the stock. They asked if I wanted to cancel my order. I replied that I wanted to cancel the order. They replied that the order had been and I quote 'canceled'......'and your payment has not yet been refunded'. I wonder that this company is still in business with such poor practice.

Very pleased with the professional way that the Company dealt with my order. The calendar arrived promptly in sturdy packaging and is hanging proudly on the wall. Would normally order from Calendar Club but very pleased there are alternative suppliers out there doing a great job.

Perfect - exact and on time

No comunication, but super fast , thankyou

Easy purchase. Item arrived promptly and was well-packaged. Wouldn't hesitate to purchase from Doodle & Dot again.

Efficient company. Items delivered quickly.
I made an error with my order and that was soon sorted with a few friendly emails.

They packed wrong item and sent it but did rectify it by apologising and giving full refund .
Due to the company they use to do there on line orders messing up .did respond very fast to my email sothats why gave 3 stars.

There was a little mistake with my order and I emailed them about it. They answered my email in a very short time and they have been very helpful so the problem was solved super fast.
Very fast delivery as well !
I definetly recommend ordering from Doodle & Dot. I know I will do it again.