Somewhat skeptical to begin with I can only say how pleased I was with the experience.Customer service was excellent and fast. I was kept up to date with texts and was pleased to accept their offer.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Does wat it says on the tin.
Fastest service in this field and pays more than others I've tried. Make note that take items regardless of condition so broken screens on phones need not sit in your drawer. I encourage people if you haven't used said item in months or sitting in loft cupboard sell it. Its never going anywhere else. Slightly better money and ultimate service speed.
Great service and communication
Great service and communication, easy to do and very quick. Posted and received payment in under 48hours (payment straight away after package received)
Don't Send It.. Sit On It
Stay well clear of this business and it's affiliates. Con-artists. I sent a package with items of worth that exceeded £500. In the letter they sent me, they said the package would be insured up to £750. I sent the item Tracked 24 via Post Office with which Don't Sit On It have a business account. That package should have been sent back to me as apparently it arrived damaged, the item was never sent back and although I have now contacted them multiple times and told they will get back to me, they have not got back to me. I realise now from doing some research that this isn't a legitimate business, they are simply scam artists. I have contacted Royal Mail and I have now contacted trading standards via the government website and have started the wheels in motion for this business to be looked into. In the meantime, I will make sure everyone who looks at this business as a potential place to send in your goods, think again! Customer service is practically non-existant. I won't be surprised if we see this company featured on Panorama in the not-so-distant future. We are living in times where people will fall for this as it looks legitimate on paper, this could be vulnerable people, your own grandparents etc. If you are reading this, take it from me, STEER CLEAR!
They are very prompt with everything
They are very prompt with everything, from sending postage labels to giving an offer
Brilliant company
Brilliant company, came back with response very quickly and cash was in my bank with an hour of receiving their text, will be using again
Easy to use and quick response
Communication was great from the team
Communication was great from the team
& I was very pleasantly surprised at how quickly they got back to me with a quote.
My envelope came quickly and had a…
My envelope came quickly and had a follow up text.
Sent my box and received my offer the next day.
The offer was acceptable and I accepted, the money was in my account in 15 minutes.
Found the service and support very professional,i would recommend and use again.
First time with this company and very…
First time with this company and very impressed with the speed with which they dealt with my parcel. I agreed the price straightaway as it is was in the region I was hoping for and the money was in my account within minutes. Altogether 3 days (including a weekend) from posting my parcel to receiving the money. Would definitely go with them in the future.
Bad attitude
I sent my items extremely well packaged. There were 4 glasses and a honey pot. I sent them in one package but 2 boxes inside as I used a lot of bubble wrap. They sent me an offer, I refused. They sent my items back in one box with hardly any protective wrapping. All the glasses had shattered. I was so sad. I contacted them and they said we don't recommend you send glass. I explained that the items I sent to them arrived in one piece as I wrapped them correctly. How can it be my fault if they arrived in tact, but when they returned them in a box with little bubble wrap and they break k that's my fault? Why didn't they wrap them correctly, because I refused their offer? Terrible attitude do not trust them with your valuables.
Being sensible and not nostalgic
I Sent a few earrings as l can no.longer put them in my ears and they were just sitting in the jewellery box. I had a valuation within 24 hours and l agreed with it and the money was in my account within a few minutes. I recommend using them as it's better to have money in your pocket than sitting in a drawer
Heard the advert on the radio
Heard the advert on the radio. Requested the pack which arrived quickly. The instructions were so simple to follow. Sent my items off and received a text with an offer the next working day which I accepted. The payment came into my bank very quickly. All in all a very positive experience. Would happily use again.
Exactly as advertised
Exactly as advertised, filled the thing in, got my bag, sent it off, got my offer, got paid within like an hour of accepting, pow pow I'm richer
Easy to arrange from ordering the…
Easy to arrange from ordering the prepaid returns label and the communication recieved once items received by them to send you your offer price and then being pain almost instantly. Highly recommended service for all those unwanted items you have laying around the house. Thank you DSOI 5*
Very friendly and easy to use,
Very friendly and easy to use
Fair offer made
Once excepted money in bank same day
Very impressed with the service
Very impressed with the service , very prompt communication making everything super easy and also very compassionate
Very easy to use & quick
Very easy to use & quick to get a reply, money was in the bank straight away after agreeing the price
Scammers, claim to dispose of your items! Beware!!
Absolute scammers, after I sent the items (worth £1500) have not heard about it for 2 months, when reached out they say they did not received it. After few days of pushing somehow they did managed to find it. However after that for months were claiming they wait for their valuators. And finally when I prompted them they said it was too long and they disposed of my items!!! Lawsuit in progress!
Don't sit on it = Pass the buck.
Don't sit on it = Pass the buck.. . What a disappointing experience with a company that do not meet their promise's. Insured for missing items sent up to £750. Sent 23 items in a large box which did not get delivered using their supplied return Royal Mail label. They passed the responsibility onto me, but Royal mail said it was the supplier of the returns label to file a claim. Absolute shambles of a company. Steer Clear.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








