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Rated 1 out of 5 stars

I Purchased donotpay subscription after watching youtube videos and after reading so many articles published by donotpay. My intention was to get virtual cards. They wrote everywhere that you wil... See more

Company replied

Rated 1 out of 5 stars

Despite all of the negative reviews, I figured I'd give the service a try solely for their "burner number" feature. None of the numbers pass screening on Discord, Twitter, Facebook etc, one manage... See more

Company replied

Rated 1 out of 5 stars

I joined to try the Burner Phone service they provide to join Tinder. It didn't work at all. Also I didn't choose the annual subscription choice when joining, I chose the second option which takes you... See more

Company replied

Rated 5 out of 5 stars

Donotpay helped me get a full refund from Expedia for a business class ticket without having to spend a single minute on Expedia. It was almost surreal. First I thought Donotpay was to good to be true... See more

Company replied

Company details

  1. Electronics & Technology

Written by the company

The DoNotPay app is the home of the world's first robot lawyer. Fight corporations, beat bureaucracy and sue anyone at the press of a button.


Contact info

2.0

Poor

TrustScore 2 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

anything that charges you for something…

anything that charges you for something google can do isnt a good thing.

16 June 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello Richard,
If you were unhappy with our services, please let us know by contacting us at support@donotpay.com. We will do our best to resolve your requests for you.

Best,
Quinn

Rated 1 out of 5 stars

This service is a scam and will bill…

This service is a scam and will bill you a monthly subscription fee without your approval. The people running this site should be behind bars

8 June 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

I’m sorry to hear about this misunderstanding. There is a disclaimer upon signing up regarding the quarterly $36 subscription that is needed in order to access our services.

If you haven’t already, please contact us at support@donotpay.com so we can resolve your issue!

Best,
Quinn

Rated 5 out of 5 stars

I am SHOCKED !

I am SHOCKED !! I had paid $2000 to a true scam company called Gearbubble for a done for you website stocked with products. They guaranteed at least 1 sale in 90 days, but claimed I would have many more than that, if I didn't get a sale they had a double your money back GUARANTEE ! They said they would do everything including advertise, Well after 90 days nothing, I gave them an extra 30 days still nothing so I wrote them and asked for my refund. They don't have a phone number. I got an email from some chick named Daisy saying "We generated one sale for you for the campaign Dog mom custom mug in Aug, 2021. The sale was from our traffic" I got the store April 21st. So unless I can't count that was more than 90 days. I wrote back and told her that and after that every email I set was ignored. I was PISSED. I went to my bank BofA ( worthless bank) and tried to do a chargeback telling them I didn't get what was promised. They told me they don't do chargebacks after 90 days . Go figure, Don Wilson the CEO of Gearbubble knew this. So his guarantee was a scam from the start. ANYWAY I saw donotpay and thought why not ?? I sent them my receipts and the same info I had sent to BofA and DAMN if I didn't get a refund. I did only get the original cost $1995 back not double but I got it in 6 weeks and I had been trying for almost a year. So if they couldn't do what you needed you either didn't give them the info needed or you really didn't deserve it. Thanks Donotpay

5 June 2022
Unprompted review
Rated 1 out of 5 stars

Donotpay.com is clearly a scam and,I am…

Donotpay.com is clearly a scam and,I am glad I looked here to see reviews before considering them. Its bad enough that so many people have been cheated out if airline credit by Expedia,but then these low lives add to it by compounding peoples losses.

30 May 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

While we do our best to obtain refunds and solve disputes, we cannot guarantee airlines will approve. You can also send an email to support@donotpay.com to have us look into it further.

Please email us at support@donotpay.com if you'd like us to look into it further and discuss options for escalating your airline issue!

Best,
Quinn

Rated 3 out of 5 stars

Is it worth the $ ? IDK

I'm not sure yet? I paid for it on a whim, but now I'm starting to regret it a little. I'm not convinced it's worth the $$? I understand the concept, and I do most of my financial transactions online. My question is: Does the app do anything on it's own, as it has access to my emails, etc, or does nothing happen unless I am actually proactive, and prompt it to look into something

18 May 2022
Unprompted review
Rated 1 out of 5 stars

This is a complete SCAM

This is a complete SCAM! I tried signing up for a free trial and was charged TWICE for the fee. I want a full refund of both of these charges and my account must be closed as I have not attempted to use any of your services. I have also contacted my bank to report DoNotPay and have disputed these transactions.

DO NOT SIGN UP.

10 May 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

I’m sorry to hear about this misunderstanding. We do not offer a free trial. There is a disclaimer upon signing up regarding the quarterly $36 subscription that is needed in order to access our services.

If you haven’t already, please contact us at support@donotpay.com so we can resolve your issue!

Best,
Quinn

Rated 1 out of 5 stars

I WANT TO CANCEL MY DEBIT CARD IMMEDIATELY

Hi, Joyce!
I WANT TO CANCEL MY DEBIT CARD IMMEDIATELY

I know that this is probably you reading this since you seem to be responding to all of these messages.

If I am not contacted about getting a refund and canceling my current debit card ASAP,i will not stop sharing this scam on every social media and sending it to famous channels and social media pages and i will not stop messaging you..

I will campaign against you..

7 May 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello Aladdin,

Please send us an email to support@donotpay.com if you would like to cancel and have a refund processed.

Best,
Quinn

Rated 1 out of 5 stars

SCAM 100 PERCENT!!!!!!!!!!!!!!!!!!!!!!!!!!!

look any company that's asking for your bank acc details before even offering any proof or information, i always check reviews, JOYCE wow you must be one busy woman who never sleeps a wink and there is no way it can be run by just you, no one is actually replying to these people, joyce doesnt exist,hence the generic messages, and the fact they just offer refunds and but offer to actually solve the issue.this has SCAM written all over it. Í had a good readover their page and its just screams red flags and the real reviews, not the paid for ones show this to be true. Another piece of rubbish person trying to scally wag good honest peopleout of thier hard earned money, This site should be closed down.

6 April 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello,
We can assure you that our customer service agents are run by real people. If you need assistance with your DoNotPay account, please contact support@donotpay.com.
Best,
Joyce

Rated 1 out of 5 stars

Not able to solve as promised.

Not able to solve as promised.
I paid to get a problem solved on Indiegogo, where I paid for a fraud. I have bought a guaranteed Scooter and so did about 200 others.
I did not get it and I wanted my money back, since this was a fraud on Indiegogo.
Now DoNotPay was an option for me, as I wrote on their website.
I paid and they contacted Indiegogo.
The only thing I got out of this, was a new reply from Indiegogo as I already received 10 times before.
So NO help in getting my money back.

30 March 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hi Michael,
While we do our best to resolve your issue for you, we cannot guarantee the company will comply with our requests. Please send us an email to support@donotpay.com if you would like to cancel.

Rated 1 out of 5 stars

I don't know if it's a scam or incompetence

I don't know if it's a scam or simple incompetence but burner number service is unable to skip Gmail verification. I demanded a charge back

27 March 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Unfortunately, our burner numbers cannot be used for services that need access to an active mobile number in order to be used.

If you would like a refund, please email us at support@donotpay.com!

Best,
Lucy

Rated 1 out of 5 stars

Complete scam

Complete scam. I've tried multiple things on their list of things to do and none of them have resulted in anything tangible. For example, I used the site to dispute a refund with an airline. DoNotPay told me the issue was resolved, gave me a confirmation number and everything. Problem is that it wasn't resolved, I never received my refund or any follow up from the airline. If you want additional assistance you have to pay even more to "upgrade" your subscription, without any sort of guarantees that any of the things will work. The legal documents you can access are all freely available as templates on Google. This site and app are a complete waste of money, I really do not understand where the postive reviews come from. I've tried using it for 2 years with 0 success. They collect a TON of your personal and financial information as well.

18 March 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello,

While we do our best to obtain refunds and solve disputes, we cannot guarantee airlines will approve. You can also send in an email to support@donotpay.com to have us look into it further.

We offer add-ons that can automate tasks and increase usage limits for products. Upgrades are not needed to use DoNotPay services as a whole.

Please let us know if you need assistance with your account by emailing support@donotpay.com

-DoNotPay Team

Rated 5 out of 5 stars

5-Star Service

They have helped me with so many tasks; it is truly unbelievable. They offer a host of tasks. I highly recommend it. They are also a reputable company.

12 February 2022
Unprompted review
Rated 1 out of 5 stars

Well .

Well .. I was literally minutes away from creating an account with this so-called "service" which apparently I referred to it as service ironically because other than charge ppl $ and rip everyone off only bc they do nothing.... NOTHING AT ALL. Luckily I took a second to check out the legitimacy of their service by checking on the reviews... And thankful I did bc I came here to this site and started to read them ... Got half way down the page and read all the positive reviews... REALIZED THEY ARE ALL CLEARLY WRITTEN BY THE SAME PERSON WHICH IS INCREDIBLY OBVIOUS... ( They use the exact same decent Grammer, punctuations the ( - ) you can find in a majority of reviews, they all have the same kind vocabulary of average intelligence ..) idk it's just to obvious... I get to the second page and finally come to find that's where the bad reviews start... It's funny and disgusting because they clearly bombarded this page with all their positive self reviews so that all the negative ones wouldn't be seen unless you went on to view the second page .. where you begin to find all the REAL REVIEWS OF PISSED OFF PPL WHO SADLY TRUSTED A TRASHY COMPANY WHO DOES NO REAL WORK BUT RIP PPL OFF ALL DAY... you know, it's just .. it's sad. It's pathetic. And I'm sure again they will self review themselves all the way back up to the top to make this review disappear like the others... But if I can discourage one person from making the mistake of trusting them, I'll be happy cuz I done my job and this time here was well worth it. Thanks.

8 February 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello,
If you have questions about DoNotPay before signing up and using our services, please email support@donotpay.com and we'll respond within 24 hours.
Best,
Joyce

Rated 1 out of 5 stars

Possibly a scam

They promise to help you get your Instagram account back but can’t. They say they send a letter on your behalf, but you don’t know if they actually do it, or where it went. No response from IG. Nothing different than me trying to appeal myself. False hope and overhyped app. Possibly even a scam.

31 January 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hello Victor,
Through our "Unban My Account" product, we generate an appeal letter and submit it to the company on your behalf. Many users have seen success with the product. In the case the company rejects the dispute, we offer multiple options to escalate, such as "Sue Now". Please let us know if you need assistance with your account by emailing support@donotpay.com
Best,
Joyce

Rated 1 out of 5 stars

Obvious loss of communication

Obviously, the only positive reviews come from the owner of the website. It seems as soon as he goes to sleep, the remainder of the reviews are all negative and come from the general public. It's sad that the site was started with good intention, and then fell for their own trap, by becoming the trap.

24 January 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hi James,
If you have any questions or need assistance with your DoNotPay account, please send an email to support@donotpay.com and we'll get back to you in 24 hours! -Joyce

Rated 1 out of 5 stars

Scam.

I should've read the reviews prior to using this "service", I'm usually much better about these things...

The red flag for me was how much incredibly sensitive information they ask for to use even the most basic of their services. Phone number, address, social security number, employment information, etc.

The cherry on top? The "services" they provide don't even work :) It's also really cool how there's not even an option to delete your account. Of course, I'm guessing they want make it as difficult as possible to break away by forcing you to email customer support to handle even the most basic of requests. And as noted by many others online, doing that will likely accomplish nothing. I'm not looking forward to having to cancel my card to prevent charges I didn't agree to (yes I read the fine print), but so be it. Predatory and anti-consumer, stay far away.

19 January 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hi Chad,
We ask for information that will help us complete the task for you, depending on the request. The information that is provided is not used for purposes other than completing your request. Please send an email to support@donotpay.com to have us cancel your subscription. We always respond within 24 hours. -Joyce

Rated 1 out of 5 stars

Monthly charges for NO benefit

I signed up a couple of years ago and never got ANY benefit for the service (the initial review found nothing, and after that they just charged me every month to do nothing). I admittedly had forgotten about it, and when I recently logged in, I discovered that my original monthly subscription fee (which they have been charging me every month), no longer has any benefits. Instead, the app requires me to "upgrade" to $36/quarter to access anything in my account. WHAT A SCAM!

5 January 2022
Unprompted review
DoNotPay logo

Reply from DoNotPay

Hi,

Our subscription is now set at $36 every three months, but the monthly subscription could have been canceled at any time. Please contact us at support@donotpay.com to have this sorted for you.

Best,
Joyce

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