donnermusic.com.au Reviews 

4
TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

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(4)

1 review in the last 12 months

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Rated 4 out of 5 stars

Donner Music DST 400 Guitar

wrote a previous review stating,
Guitar DST 400 scammers.
Well after many emails to Donner Music they finally got back to me and sent me a replacement guitar and it's good and couldn't be happier.

17 January 2023
Unprompted review
donnermusic.com.au logo

Reply from donnermusic.com.au

Dear Customer,
We sincerely apologize for the inconvenience you have experienced.
If you need any help please feel free to contact us via email and we will do our best to assist you.
We will contact you as soon as possible and do our best to assist you.
Have a nice day!

Email:service@usmail.donnermusic.com
Website: https://us.donnermusic.com/

Customer Service

Rated 2 out of 5 stars

Do not recommend

I ordered a ukulele for my daughters birthday. It took a long time to arrive (it was then I realised despite have a .com.au address they were not based in Australia).
Ukulele had a black scuff mark on it from the zipper of its case that I could not remove and one of the tunning pegs would not turn the string.
I contacted customer service and they replied promptly. They offered me a $15 refund so I could get it repaired locally. I told them that no where would repair it for that little. They took a couple of days, and another email from me, but finally replied and offered to send a replacement.
The replacement did not arrive in time for my child's birthday. When it did arrive, it had the same black scuff from the zipper- they had obviously done nothing to change up how they packaged them before sending.
I complained and they gave me a $15 refund. I gave the ukulele to my daughter for Christmas. 7 days of playing it and one of the tunning pegs has come loose and will no longer tighten the string.
Do not recommend using them if you are after a higher quality instrument.

30 October 2022
Unprompted review
donnermusic.com.au logo

Reply from donnermusic.com.au

Dear Amy, Please accept our apologies for any inconvenience caused. Kindly check your mail box.
Please don't worry, we totally understand your issue, and we will do our best to assist you.
And If there are any further problems in the future, please feel free to contact us.
We will be in touch shortly and do our best to assist you.
Have a nice day!
Also, you can contact us via Email, or Livechat if you have any further question.

Email: service@donnermusic.com.au
Website: https://donnermusic.com.au/

Customer Service

Rated 3 out of 5 stars

Its ok.

First up, be aware that Donner has no currently registered Australian ABN. Their website domain is registered to an ABN that was cancelled in 2020. Big warning sign. The Australian address they list on their website is a shared warehouse. Its not their address at all. Another big warning. They are dropshippers but do not state that anywhere. They have no business registered in Australia at all. If you encounter any issues you will have a very hard time dealing with their robotic support emails.

I ordered a guitar from Donner and was advised that it had shipped on 7th Feb. Shipping was really slow, so don't expect a quick arrival, especially if you live on the west coast.

The guitar itself is ok for the money. I would probably not buy it again if I had the choice. Poorly finished frets and lumps and bumps around where the frets meet the rosewood just make me realise it is a cheaply made guitar.

You do get what you pay for. It plays ok, stays relatively in tune and the coil split is cool. Pickup output is low, and the overall feel is a bit cheap, but it's a cheap guitar after all.

22 February 2022
Unprompted review
donnermusic.com.au logo

Reply from donnermusic.com.au

Dear customer, we take your feedback very seriously. Please contact us via Email, Livechat or call us with your order number and contact information, we promise will try our best to provide a suitable solution to resolve the issue. Thank you so much!

Call Center: 0061 384004871
Email: service@donnermusic.com.au
Website: www.https://donnermusic.com.au/

Customer Service

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