On 30 July 2026
On 30 July 2026, I purchased online from the company EVROBALKAN‑VP EOOD a two‑piece swimsuit. The goods were ordered through the trader’s website, namely: Original Underwear and Swimwear | DonnaForte.
Upon receiving the product, I found that the size was not suitable for me; more specifically, the swimsuit was too large. Within the statutory period, I sought information on the trader’s website regarding the conditions and address for returning the goods, but I did not find any.
I contacted the trader via Viber, from where I received a phone call and was informed that I was not entitled to return the product, with the trader referring to Article 57 of the Consumer Protection Act.
Indeed, the trader’s website contains information stating that swimsuits are not subject to return on the grounds of Article 57 of the CPA. Nevertheless, I kindly request the Consumer Protection Commission to verify whether, in this particular case, the legal prerequisites for refusing to accept the returned goods are present, given that the product has its labels intact and the hygiene seal is not damaged.
The swimsuit I purchased is in the same condition as received. All factory labels are present and have not been removed. The hygiene seal on the product is intact and has not been tampered with. I consider that I exercised my right of withdrawal in a timely and bona fide manner, having notified the trader by email within the statutory period.
On 4 August 2026, I sent a written notification by email to the trader, expressly stating my intention to exercise my right of withdrawal from the contract under Article 50 of the Consumer Protection Act. To this day, I have not received a response.
I believe that the trader is unlawfully refusing to accept the exercise of my right of withdrawal from a distance contract, and that they have not provided the necessary information regarding the exercise of this right in a clear manner.