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Donaghy Bros Reviews 

16,259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Company replied

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(16,259)

2,036 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Renovating a holiday home in West Cork…

Renovating a holiday home in West Cork and had been given this recommendation.
George was on the professional assistance call with me several times and was extremely helpful patient and knowledgeable.
He listened to my requirements and guided me to choose excellent products to suit my budget and organised the delivery to match the builders slot for installation.
It worked like a dream !

1 June 2026
Unprompted review
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Reply from Donaghy Bros

Delighted you had such a positive experience. George is great, we are so lucky to have him as part of our team! We hope you are enjoying your new appliances and the renovation is going well :)

Rated 5 out of 5 stars

Unfortunately the item that I ordered…

Unfortunately the item that I ordered was out of stock. Donaghy Bros refunded my payment straight away. I would definitely buy from them.

7 June 2026
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Reply from Donaghy Bros

We are sorry the item you wanted was out of stock. We hope you choose to shop with us again in the future :)

Rated 5 out of 5 stars

Great experience

Order came as and when expected. Was exactly what we ordered, perfect condition at a great price

7 June 2026
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Reply from Donaghy Bros

We hope you are enjoying your new appliance, Julie. Thank for leaving us a review, we really appreciate it :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Your delivery driver was extremely kind and helpful - and we are really happy with the product. It is great that you offer free delivery throughout Northern Ireland. Thank you!

11 June 2026
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Reply from Donaghy Bros

This is fantastic to hear, we hope you are enjoying your new appliance. Thanks for choosing to shop with us :)

Rated 5 out of 5 stars

The fact that when you lift a phone to…

The fact that when you lift a phone to call the company an actual human being that works for the company and knows what they’re talking about answers and are polite and willing to help in anyway makes such difference.
The delivery company, DPD that Donaghy Bros uses for the smaller items are completely useless and they should maybe replace them with a competent company, as they didn’t even attempt to deliver my item on two occasions. To sort this out the staff were so helpful putting my item out on one of their vans and getting it delivered at the exact time they said certainly made up for the third party issue. So refreshing!!!
I will certainly order more products from them in the future!

11 June 2026
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Reply from Donaghy Bros

Thank you so much for taking the time to leave such a thoughtful review.

We're delighted to hear that our local customer service team made such a positive impression. We take great pride in having a knowledgeable, friendly team based here who are always happy to answer the phone and go the extra mile to help our customers.

We're sorry to hear about the issues you experienced with the courier, but we're pleased our team was able to step in and arrange an alternative delivery to get your order to you when promised. We really appreciate your understanding, and your feedback regarding DPD has been noted.

Thank you again for your kind words and for choosing Donaghy Bros. We look forward to helping you again with your next purchase!

Rated 5 out of 5 stars

Great service

Great service, items were delivered within a day. There was a fault with the oven but they sent out an engineer within a few days and then replaced the oven within a few days. Very satisfied.

11 June 2026
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Reply from Donaghy Bros

Thank you for leaving a review! We are sorry to hear you had a fault with your oven but very glad we got this sorted for you quickly. We hope you are enjoying your oven :)

Rated 5 out of 5 stars

Super Fast Delivery and Excellent Sales Team.

I purchased a cordless Worx lawnmower of Donaghy Bros. I ordered on a Sunday it was delivered early Tuesday morning. I need to say there price was the best on the Internet and the speed and professionalism of every part of the purchase was extroadinary. If you are buying any electrical items, and especially garden equipment. I would suggest that you go no further than Donaghy Bros. Trust me you won't be dissapointed.

14 June 2026
Unprompted review
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Reply from Donaghy Bros

We are delighted to hear this Glenn! Thanks for leaving such a positive review :)

Rated 5 out of 5 stars

Excellent service

Excellent service - I had not heard of this company before and found that they had an air conditioner in stock ( impossible to find at the moment). I purchased it but was a bit apprehensive as I had not had any dealings with this company before. I was delighted to receive the unit two days later - I live in the UK so it took no time for it to get here. I would definitely recommend them- thank you.

2 July 2026
Unprompted review
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Reply from Donaghy Bros

Thank you so much for your wonderful review! We're delighted to hear that we could provide the air conditioner when it was so difficult to find elsewhere, and that it arrived with you in the UK so quickly.

We completely understand your initial hesitation when ordering from a company you hadn't used before, so it means a great deal to know we exceeded your expectations. Thank you for your recommendation and for taking the time to share your experience. We hope you enjoy your new air conditioner, and we're always here if you need anything in the future!

Rated 1 out of 5 stars

DISGUSTING 'BAIT & SWITCH' MANIPULATION! They lied to us and ruined our kitchen renovation!

Do NOT trust Donaghy Bros with your money or your home dreams! We have experienced a disgusting "Bait and Switch" commercial practice and systematic customer manipulation from this retailer.Before placing our online order for a premium Bosch Serie 8 integrated freezer (Model: GIN81HCE0G), my daughter directly called their store on Thursday, 25th June 2026 at 1:55 PM. She explicitly asked if this unit was brand new, factory-sealed, and in perfect condition. Their sales representative gave us an absolute, 100% verbal guarantee that it was a brand new, boxed unit. Solely based on this official commercial assurance, we completed our payment and they secured our funds.The moment they held our money, the deception began. First, they tried to force a dusty "display model" on us. When we stood our ground, they tried to cover up their tracks by blaming "new or inexperienced staff" and claimed the model was discontinued. We officially verified with Bosch UK supplier channels that this Serie 8 model is FULLY active and available at the distributor level.Despite our concrete proof and exact phone call records (6-minute outgoing call to 028 2954 0001), they completely refused to fulfill their contract. Instead of sourcing the product they legally owed us, they attempted to downgrade us to a lower-spec Serie 4 model. When we rejected this insult, they unilaterally cancelled our order and threw a basic refund at us without our consent.They have caused us a massive waste of time and left us with a professional installation team standing empty-handed on-site, charging us daily wages because our kitchen renovation is now completely blocked. Holding customer funds with fake stock levels and then trying to push unwanted alternatives is a shameful and illegal commercial practice. We are officially forwarding this entire case and call records to Trading Standards and Citizens Advice for a formal investigation. Absolutely disgraceful! UPDATE (09/07/2026):Your standard public relations template will not wash away the immense psychological distress and logistical chaos you have caused my family. We have already initiated the process by sending official emails to the relevant authorities, and as soon as my ongoing kitchen renovation is completed, I will be filing formal, legally binding complaints on their official websites.Make no mistake: we do not believe a single word of your manipulation or your 'human error' excuses. This freezer was a vital necessity for our household. I specifically purchased it to stock essential supplies for my daughter, who has special needs, and my husband, who is battling prostate disease. Your deceptive 'bait and switch' practice didn't just ruin a kitchen; it directly disrupted the welfare of a vulnerable family.We have already forwarded our call logs and initial evidence to the authorities, and we will follow this through to the absolute end. Your corporate excuses mean nothing to us.

25 June 2026
Unprompted review
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Reply from Donaghy Bros

We're sorry to hear you're disappointed with your experience.

We'd like to clarify a few points, as we believe this review does not fully reflect what happened.

When you contacted us, incorrect stock information was unfortunately provided by a member of our team. We acknowledged this mistake and apologised as soon as we became aware of it.

Once we confirmed that the item ordered was no longer available as new, we offered the display model as an alternative. As this was not acceptable to you, we completely understood your decision to decline it.

Unfortunately, as we could not supply the exact model you wanted, we had no option but to issue a full refund. We appreciate that this was frustrating, and we're genuinely sorry for the inconvenience caused.

We always aim to provide accurate information and good customer service, and we have reviewed this situation internally to help prevent similar errors in the future. If you would like to discuss the matter further, we're happy to continue the conversation directly.

Rated 5 out of 5 stars

Great company with great customer service

I'm based on mainland UK and have spent 3 days desperately trying to get an air conditioning unit after the last heatwave and everywhere was out of stock and I called Donaghy Bros on the off chance and talked to the most amazing man who managed to locate two air conditioning units they still had in stock and he got them updated instantly online whilst I was on the phone and waited until it was updated online and I could order the unit.

I had spent the last 3 days doing everything I could to find an air conditioning unit due to disabilities and the possibility of another heatwave coming next week. I really am grateful for Donaghy Bros and the amazing and friendly bloke I talked to and he was a life saver and just hoping that it arrives before the next heatwave.

But I cannot recommend Donaghy Bros enough and an amazing company with outstanding customer service and will be using them again going forward because of such a positive experience and outcome.

Thank you so much Donaghy Bros and the amazing man who helped me this afternoon.

30 June 2026
Unprompted review
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Reply from Donaghy Bros

Hi Adam,

Thank you so much for taking the time to share your experience. Reading your review really made our day!

We're so pleased we were able to help you find an air conditioning unit when they were almost impossible to get hold of. We know how stressful that must have been, especially given your circumstances, so we're delighted that our team member was able to track some stock down for you and get everything sorted while you were on the phone.

We'll make sure your kind words are passed on to him – he'll be absolutely delighted to know the difference he made. It's feedback like yours that reminds us why great customer service is so important.

Rated 5 out of 5 stars

purchased many products down through…

purchased many products down through the years, my recent experence has been very good . highly recommended

3 June 2026
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Reply from Donaghy Bros

Thank you so much for your continued support over the years. It really means a lot to us to have loyal customers like you who keep coming back.

We're delighted to hear that your recent experience was another positive one and that you've been happy with the many products you've purchased from us over the years. Your recommendation is greatly appreciated, and we're grateful for the trust you've placed in us.

Thank you again for choosing Donaghy Bros. We look forward to helping you with your next purchase!

Rated 5 out of 5 stars

Good company

Good company, good delivery info

3 June 2026
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Reply from Donaghy Bros

Great to hear! We hope you choose to shop with us again on the future :)

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