www.domli.co.uk Reviews 

1,563
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 501 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the wooden worktops, shelves, and desks, often noting their beautiful appearance and solid construction. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and often ahead of schedule. Reviewers also appreciate the excellent packaging, which ensures items arrive well-protected and in perfect condition. However, some customers experienced issues with delivery, including items arriving late, being delivered to the wrong address, or coming in multiple parts. A few people also reported receiving damaged products or items with visible machining marks, and some were dissatisfied with the delivery personnel's conduct.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the solid wood construction and overall... See more

Quality

Customers consistently note positive experiences with quality, praising the fantastic and excellent quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting the ease of use... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

Brilliant service. Couldn’t have bean more helpful had conversations on the phone which answered all my questions once I placed the order delivery was very quick. Product itself is of excellent qual... See more

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,563)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't fault this company

Can't fault this company. Excellent service from ordering to receiving my order. Great communication from the company as to delivery etc. The quality of the worktop was excellent.

20 May 2026
Rated 5 out of 5 stars

Dolmi suplied me with a very good…

Dolmi suplied me with a very good product unfortunately both Dolmi and myself were let down by the courier DX ,the worktops were a week late in their arrival. We were compensated by Dolmi who waived the delivery charge.

18 May 2026
Rated 5 out of 5 stars

Brilliant!

I will definitely be ordering from here again! I ordered a table and wanted a particular size. I emailed their customer services regarding this and they were so prompt in their replies and quickly gave me a quote at a reasonable price. Their delivery was speedy and the driver brought it all into my house for me which was good. The table is absolutely brilliant. I love it so much.

19 May 2026
Rated 5 out of 5 stars

The best customer service

The best customer service ever!

So pleased with our new table and chairs. The quality is great and they look amazing in our home. We did have a few issues with delivery which was no fault of Domli, but they went above and beyond to make sure the issues were resolved quickly and efficiently.

Highly recommend.

19 May 2026
Rated 5 out of 5 stars

Such a great company and exceptional quality!

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm wide versions) were impeccable. Beautiful wood, the quality was exceptional, even the fitter said it was some of the best worktop that he’s used. It was packaged so well, protected corners and double boxed. Delivery was quick! Delivered within 2 working days even though it was bank holiday weekend. I’d 100% use them again and would recommend to everyone looking for real wood worktops.

21 May 2026
Rated 5 out of 5 stars

Fast delivery, good quality, easy to put together

I ordered six chairs which arrived promptly, well packaged and on time and are sturdy and comfortable. They were very easy to put together ) single handed) and are ( almost) exactly what I wanted. My only comment is that the fire tags are attached to the front seat and so have to be removed to use the chair - this means if I ever wanted to sell them/ give them to charity I couldn’t ..,the tags could surely be attached under the seat?

22 May 2026
Rated 5 out of 5 stars

Lovely desk

Lovely desk. Great company who speedily answered any query I had. Desk is really good quality. Solid wood and delivered really quickly.

18 March 2026
Rated 5 out of 5 stars

Delivery cancelled at very short notice but put right quickly

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow.

Since my first review Domli got in touch and rearranged delivery for Monday 1st of June but was actually delivered on Friday so I was able to get both worktops cut and fitted over the weekend as originally planned.
Really pleased with the worktops. The quality is excellent and I am now happy to recommend Domli.

27 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Christopher,

Thank you for taking the time to leave a Trustpilot review. I have now completed a full review of your order and investigated the issues you experienced with our delivery partner, DX 2 Man.

I can see that your order was received and processed on Friday, 22 May 2026. Following the Bank Holiday on Monday, 25 May, the consignment arrived at DX 2 Man's central sorting hub on Tuesday, 26 May 2026 for onward distribution.

Having reviewed the tracking history, it appears that only one of the three items in your order arrived at the local delivery depot on Wednesday, 27 May 2026. The remaining two items were not received by the depot until the following day, which unfortunately delayed the delivery until all items could be consolidated and delivered together. The order was subsequently delivered in full on Friday, 29 May 2026.

Whilst we appreciate that delivery networks often experience increased volumes following Bank Holiday periods, this is not the level of service we expect from our delivery partners. Additional demand should be anticipated and planned for accordingly to minimise disruption to customers.

I can also see that you contacted our Customer Support team via info@domli.co.uk regarding the delay and that my colleague assisted you throughout the process.

In light of your review, I have reopened the support ticket and contacted you directly to discuss the matter further and work towards a satisfactory resolution.

Please accept our sincere apologies for the inconvenience and frustration caused by the delay to your delivery. We appreciate your patience and the opportunity to address your concerns.

Kind regards,

Customer Support Team
Domli Limited

Rated 1 out of 5 stars
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Stacey,

Thank you for taking the time to leave a review, and please accept my apologies for the delay in responding.

Having reviewed your order and correspondence with our customer support team, I can confirm that you contacted us via our support email address and that arrangements were made for the return of the goods.

I can see that the returned items were received back into our warehouse on June 12th, and a full refund has since been processed in accordance with our returns procedure.

While I am pleased that we were able to resolve the matter promptly through the return and refund process, I am sorry to hear that the product was not suitable for your project. We understand how disappointing this can be and appreciate the opportunity to assist in bringing the matter to a conclusion.

Thank you once again for your feedback. Should you require any assistance in the future, or if there is anything further we can help with, please do not hesitate to contact us.

Kind regards,

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