www.domli.co.uk Reviews 

1,574
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 502 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beautiful wood and solid craftsmanship. Many people also appreciate the efficient service, with orders being processed smoothly and items arriving quickly. The careful packaging ensures products are well-protected during transit, contributing to a positive overall experience. However, some customers noted occasional issues, particularly with delivery services, which sometimes involved delays, missing items, or unhelpful personnel. A few people also reported minor product imperfections like chips or machining marks, and experienced forgotten orders or communication challenges.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the solid wood construction and overall... See more

Quality

Customers consistently note positive experiences with quality, praising the fantastic and excellent quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting the ease of use... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

Brilliant service. Couldn’t have bean more helpful had conversations on the phone which answered all my questions once I placed the order delivery was very quick. Product itself is of excellent qual... See more

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,574)

496 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

I am so pleased I bought from this company. Beautiful quality and a very helpful and friendly customer service. Thank you so much.
I would definitely recommend shopping with Domli.

25 June 2026
Unprompted review
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Miss N,

Thank you for your wonderful 5-star review.

We're absolutely delighted to hear that you're so pleased with your new oak table and black metal legs. Knowing that you're happy with both the quality of the product and the service you received means a great deal to us.

Our team takes great pride in crafting furniture that's built to last while providing friendly, helpful support every step of the way, so it's fantastic to know we've achieved that for you.

Thank you for your kind recommendation and for choosing domli. We hope your new table is enjoyed for many years to come, and we look forward to serving you again in the future.

Warm regards,

The domli Team

Rated 4 out of 5 stars

Easy ordering system

Easy ordering system. Kept up to date and delivered promptly. Couple of minor flaws in wood but overall good

11 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Janice,

Thank you for taking the time to leave us a 4-star review.

We're pleased to hear that you found our ordering process straightforward, that we kept you updated throughout, and that your oak worktop was delivered promptly.

We're sorry to read that you noticed a couple of minor flaws in the timber. As every solid oak worktop is unique, natural characteristics are to be expected, but we'd be happy to take a closer look to ensure everything is as it should be.

If you could email a few photographs of the areas you are referring to, along with your order number, to info@domli.co.uk, one of our team will be happy to review them and assist you further.

Thank you for choosing domli, and we appreciate your feedback. We look forward to hearing from you.

Kind regards,

The domli Team

Rated 5 out of 5 stars

Good solid table and chairs

Deliver was quick and kept up to date with delivery date and times. It allowed me to plan my working day at home to await delivery. Table was easy to assemble and satisfied with my purchase.

15 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Paula,

Thank you for taking the time to leave us a wonderful 5-star review.

We're delighted to hear that you were kept well informed throughout the delivery process and that the updates made it easier to plan your day. It's also great to know that your oak table was straightforward to assemble and that you're pleased with your purchase.

We hope you enjoy your new oak table, bench, and chairs for many years to come. Thank you once again for choosing domli and for your recommendation—it really does mean a lot to our team.

Kind regards,
The domli Team

Rated 5 out of 5 stars

Our delivery drivers

Our delivery drivers, Darren and Oli were fantastic. They brought our worktops around the back and into the kitchen for us.
Thank you both!

18 June 2026
Unprompted review
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Carol,

Thank you for your wonderful review.

We're delighted to hear that Darren and Oli provided such a positive delivery experience.

Delivering large and heavy worktops can be challenging, so it's great to know that they went the extra mile to bring them around the back and into your kitchen for you.

We'll be sure to pass your kind comments on to them, as recognition like this is always appreciated.

Thank you for choosing domli. We hope you're delighted with your new worktops and wish you all the best with your project.

Kind regards,

The domli Team

Rated 5 out of 5 stars

Great company and fab communication

Great company and fab communication! I love the ethics behind the company. I had a query and Lucie was excellent. She made things run smoothly and was quick to respond. We love the table we ordered.

11 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Jenny,

Thank you for your fantastic 5-star review.

We're delighted to hear that you had such a positive experience with domli and that our values and approach as a business resonated with you. Building great products is important to us, but so is operating in a responsible and ethical way, so your comments are especially appreciated.

It's wonderful to hear that Lucie was able to assist with your query and help everything run smoothly. I have shared the review with Lucie and have passed on your kind words to her, as she will be thrilled to know her efforts made a difference.

And just as important, we're delighted that you love your new table. Thank you for placing your trust in us and for taking the time to share your experience.

Warm regards,

The domli Team

Rated 5 out of 5 stars

Worth every single penny

Worth every single penny - fabulous!

10 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Alan,

Thank you so much for your fantastic 5-star review!

We're delighted to hear that you feel your purchase was worth every penny and that you're so pleased with it. Feedback like yours means a great deal to our team, who work hard to deliver products and service that our customers can genuinely enjoy.

Thank you for choosing Domli, and we hope to welcome you back again in the future.

Kind regards,

The Domli Team

Rated 5 out of 5 stars

Brilliant Service

Brilliant customer service. Really clear communication between us for a bespoke item order and the delivery service was spot on. The products are very high quality too. Highly recommended.

10 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Terry,

Thank you for taking the time to leave such a great 5-star review.

We're delighted to hear that you were pleased with both the customer service you received and the quality of your bespoke item. Clear communication is especially important when creating custom pieces, so it's great to know that the process met your expectations from start to finish.

We're also pleased that the delivery service was spot on and that you're happy with the quality of the finished product.

Thank you for your recommendation and for choosing Domli. We truly appreciate your support and hope to be of service again in the future.

Kind regards,

The Domli Team

Rated 5 out of 5 stars

Really impressed with Domli

Really impressed with Domli. The whole process was easy, from payment to delivery. Everything arrived quickly and was extremely well packaged.
The quality of the solid oak shelves is excellent!
Beautiful dense oak and flawless powder-coated brackets.
You can tell a lot of care has gone into the product.
Highly recommend!

8 June 2026
Unprompted review
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Zoe,

Thank you for your fantastic 5-star review.

We're delighted to hear that you were impressed with your experience from payment through to delivery. We put a great deal of care into every stage of the process, so it's wonderful to know that your shelves arrived quickly, securely packaged, and met your expectations.

It's especially pleasing to hear your comments about the quality of the solid oak and powder-coated brackets. Our team takes great pride in sourcing high-quality materials and crafting products that are built to last, so your feedback is greatly appreciated.

Thank you for your recommendation and for choosing Domli. We hope you enjoy your new shelves for many years to come.

Kind regards,

The domli Team

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