Poor communication from their team
Poor communication from their team, always giving fake promises to reply and not replying, very frustrating making process, they stress your mental health and at the end still look for fault not to give you certificate all the people in my set that did MVQ level 3 a good percentage of them were frustrated till they had to leave it for them, they are alway trying to proof irrelevant standards that their staff don’t even have patience to maintain, after their delayed response making all my efforts wasted they kept ignoring my emails until several repeated calls and emails and at the end they say it wasn’t up the marking standard when all the times they had ignored me were supposed to be useful before their deadline most of my colleagues got sick of it after my agency paid huge amount for it, please for your sanity they are not good enough. I have proof