Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Never got to speak to a human
Never got to speak to a human, just a ridiculous ai bot who had me repeating stuff over & over again for 30 mins. It maybe cheaper than hiring humans but it does nothing for customer service!
30 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. I am sorry to hear about your experience and that you were unable to get the support you needed. We appreciate your feedback regarding the service provided.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Adesanmi,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Mike,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
It took quite long time for replacement…
It took quite long time for replacement by than all my food got rotten
28 June 2026
Reply from Domestic & General - UK
Hi Zubeda,
Thank you for taking the time to leave us a review. I am sorry to hear about the delay in your replacement.
At Domestic and General customer service is very important to us, we aim to provide our customers with a quick and efficient repair.
We appreciate your feedback, and it will be sent over to the relevant team.
Thank you,
Lauren
D&G Team
TUMBLE DRYER REVIEW
Pleased with reduction given for cover of my tumble dryer, but disappointed I couldn’t get the two months free at the start of the contract.
30 July 2026
Reply from Domestic & General - UK
Hi Pam,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received reducing your price.
We appreciate your feedback, and it will be sent over to the relevant team.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Fast attendance once fault reported…
Fast attendance once fault reported then fixed in minutes……. great service!!!
1 June 2026
Reply from Domestic & General - UK
Hi Enzo,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Trudie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
My appliance couldn’t be fixed
My appliance couldn’t be fixed and within a few days I had a like for like replacement.
Great service from the engineer as well.
27 July 2026
Reply from Domestic & General - UK
Hi Darren,
Thanks for taking the time to review D&G.
We're pleased to see how impressed you were with the service you received from both ourselves and the attending engineer.
Should you need us again, we'll be more than happy to help.
Thank you,
Shane
D&G team
Reply from Domestic & General - UK
Hi Jayne,
Thank you for your review. We are pleased to hear that the engineer arrived on time, was professional and successfully repaired your washing machine. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Caza.
Thank you for taking the time to leave us a review.
We’re so pleased to hear about the positive service you received. Providing the best service possible is always our goal. If there’s anything further we can help with, please do get in touch.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Yes very honest and a lovely company…
Yes very honest and a lovely company would recommend to all my family and friends. Fantastic work keep it up
25 July 2026
Reply from Domestic & General - UK
Hi Nayer,
Thank you for your kind words
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi Lucas,
Thank you for your kind words and feedback.
If you need any assistance in the future, please don’t hesitate to get back in touch.
Thank you,
Nathan
D&G Team
D&G were easy to deal with
D&G were easy to deal with. They sent a courier to collect my hoover which was saftly secured upon collection which was reassuring.
My hoover was returned very quickly and is working well.
10 July 2026
Reply from Domestic & General - UK
Hi Margaret.
Thank you for taking the time to leave us a review.
We are very happy to hear that you had a great experience with us throughout your repair journey, that your vacuum is now working well for you and was returned quickly. If you need us again, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
It’s was great as the repair man had…
It’s was great as the repair man had foresight to have the part required with him that d&g failed to advise him !
D&G new system fails to give note section to fully identify the issue !
4 June 2026
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
We are pleased to hear that the engineer arrived with the required part. We are very sorry that the system did not allow notes to be added to the repair booking, we always aim to ensure that sufficient information is provided to the repair agents. Your feedback on this is very valued and will be taken on board with the view to improve the services we provide. If you require further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Amazing absolutely brilliant from start…
Amazing absolutely brilliant from start to finish, they were everything you could possibly expect 😊
25 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear that you had such a positive experience from start to finish and that our service met your expectations. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Great service booked my repair online…
Great service booked my repair online easy to use website they rang me when they were on their way all sorted in 4 days.
9 July 2026
Reply from Domestic & General - UK
Hi Lynne,
Thank you for your review. We are pleased to hear that you found it easy to book your repair online and that the website was simple to use. It is great to know that you were kept informed throughout the process and that your repair was completed within four days. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Kirsty,
Thank you for your review. We are pleased to hear that you received great service and found our staff friendly. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Fabulous customer service on the phone…
Fabulous customer service on the phone from Alicia !!! Thank you for sorting my policy.
Highly recommend D&G.
29 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear that Alicia provided fabulous customer service and was able to help sort your policy. It is great to know that you would highly recommend D&G. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
On time and made sure he cleaned…
On time and made sure he cleaned everything after repairing the washing machine
1 July 2026
Reply from Domestic & General - UK
Hi Glenn,
Thank you for your review. We are pleased to hear that the engineer arrived on time and took care to clean everything up after repairing your washing machine. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear that the engineer was experienced, helpful and respectful, and that they completed the repair to a high standard. We appreciate your feedback.
Thank you,
Louise,
D&G Team.
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