Domestic & General - US Reviews 

Worst service I’ve ever had in my entire life. They partner with Sears, which is a nightmare. There are no customer service agents live only AI. I had a Repair person came June 3 2026, diagnosed the problem. Ordered the part. The part arrived. I got 27 AI text msgs telling me that my parts had arrived here at my home and that a earlier appointment could be made. I went for it. Appt set for June 8 ,I really needed my dryer. I got 10 texts the day of the appointment telling me that my appointment was today including that the technician would arrive between 12 and two,but when the technician finally arrived, he arrived to diagnose the problem and not to install the part the technicians don’t even have access to a human being only AI it took 2 1/2 hours for him to get authorization to install the part that was already here. He refused to install it for fear that he wouldn’t get paid which nobody can blame a hard-working person of that so none of this was his fault. It was all your fault and your incompetent AI Sears.I canceled appointments to be here from 8 to 5. It is now almost 4 o’clock in the afternoon and the repair is not finished .I am diligently searching for a new warranty company. I will be canceling with this company D& G along with their moron agents totally incompetent and it’s going to be my mission in life to warn people about this Company and who they use as a repair company Sears, Anybody that uses Sears as a repair service needs to run, not walk run as fast as you can. For one will never do business with this company or Sears ever again I will do my due diligence to make sure it never happens again. D& G you might have a chance if you would drop Sears because they are going to be your ruin AI is not possible in these situations. They’re always has to be a backup plan where there is a human being to speak to. It took two hours for the technician to get a reply, telling him authorization to install the part that was already here that was ordered by a previous technician that was here on June 3 and diagnose the problem. There’s something very very wrong with this set up and it has cost you my business and others because I am going to be relentless in my mission I wasted an entire damn day for this crap. The stress that went along with this was unbelievably difficult onme. I am a physicallydisabled person. And I canceled much much-needed appointments for this crap!! While writing this review, I stated that this was unbelievably “h@rd on” me-what a dirty mind your AI has that I couldn’t even spell out the word ,it gave me an error that my review contained inappropriate language this should tell you something about trying to do business with AI what a joke you are!!

If I could give less I would- I purchased a plan and had my fridge worked on. Repair service was excellent- then came the second repair- the fridge was deemed unrepairable and I would need to get a replacement. I have been 4 weeks without a fridge and no end in sight- I get the run around, told I am being escalated to, "priority" and then told they are backlogged and nothing can be done but just wait for an email that NEVER COMES. In the meantime I am STILL WITHOUT A FRIDGE. The customer service is GREAT for a repair, but a replacement? TERRIBLE!!! 4 WEEKS? REALLY? 4 WEEKS? I WAS TOLD THEY WERE WAITING FOR THE SERVICEMAN TO CLOSE THE TICKET, AND HIS MANAGER INFORMED ME THE TICKET WAS CLOSED AND GAVE ME THE TICKET NUMBER- IT WAS CLOSED LESS THAN A WEEK AFTER THE REPAIR WAS ATTEMPTED. Then I was told they were waiting on a case manager to approve it, 15 minutes later I called back and find out it already approved the day before, but they were waiting for the manager to reach out- this is 4 weeks of them telling me call back if you have not heard by this day or that. Each time I call=a new story and more run around.
Update- I finally did get offered a fridge. They gave me one choice, and it was a Whirlpool, Not even remotely similar to the one I had, and I ended up paying 565.00 to, “pay off” my warranty. So I basically paid 565.00 for a 800.00 fridge. I paid well over 3000 for my KitchenSide. AVOID THIS COMPANY. I agreed to the fridge because I’ve been without a fridge for 2 months now and need one for medications and life!! Ice chests are no way to live!!!

Fridge was making weird noises. We booked an appointment to get it checked out. Appointment booking was not a hassel. The technician arrived promptly on time. He was very patient, friendly and explained the issue and the solutions in detail. Answered all our follow up questions too.

Easy to talk to service person and kept to the appointment time.

I called after my home lost power the evening before. I had to restart the circuit breaker to get my refrigerator on again. It ran steady for over 24 hours. I called D&G and they helped me schedule a repair. The people that came checked out the frig and told me if it happens again to call D&G and arrange an urgent repair. The company they sent was very good and helpful.

He was very nice and helpful. He escalated my case and I now have a replacement microwave on order. He also provided next steps for installing the new appliance. Great customer service experience!

I have to admit sometimes when I call it can be frustrating but honestly I think that's all customer service. We all have bad days.
I genuinely love this company. I have saved so much money and have never been denied a repair. I've only had one bad experience with a repairman and honestly it was probably more my fault. I have been very fortunate to work with Charlie on several issues. He is wonderful. Keeps me updated every step of the way.

Outstanding service professional technician.

Service oriented from the scheduling of the repair to the notification of the repair technician coming to my home to the repair itself and cleanup afterward. D&G and Flamingo Repair services are great! Everything went like clockwork! I am amazed at how well it went!

Our technician Pablo arrived when he said he would. He was very personable and professional. He checked my concern and gave me advice moving forward. Very helpful. Good experience. Thank you!

The company got me in quickly and the repair person arrived on time. He protected my home by wearing shoe covers and laying down protection to move out my stove to protect my floors from scratches. He fixed my problem with no issues and was out of here quickly. A great experience hands down.

My appointment was supposed to be scheduled on the 29th of May. I waited all day for someone to respond. I called your service and they said someone would come. Well a place called Kelly Appliance in Seaford Delaware decided to show up on the 28th when no one was home instead of the 29th.Now it isn’t scheduled until the 10th of June. So I am not satisfied with this service because of getting the run around.

We had an odd noise in our year and a half old whirlpool refrigerator. The dealer advised us to call in for a repair to D&G which we did. They responded immediately and the repair was made quickly. I appreciated their prompt response and the way they communicated.

The repairman Kainoa from Pacific Repair came early before the appointment time and he fixed the washer so quick. He is very knowledgeable .

The technician and their company were polite and have a great communication skills. They helped effectively to take care of the issue.

Not sure of what number too call on my new washer was told by d&g rep I called the wrong number the individual was very ride and hung up I then called Maytag but had to call d&g back to make sure my plan was ineffective got another somewhat rude individual not sure how they stay in business with these employees

I went online Thurs. to schedule a repair for my Dish Washer. It was flashing and beeping and wouldn't run. The earliest appointment I could get was the next Wednesday, June 3rd. I accepted this. The next day I got a message from the repair company telling me the next available appointment was for the Wednesday after that- the 10th, 13 days away!
When I called D&G they couldn't help me get an earlier appointment, and neither could the repair company. My DW is now leaking on our hardwood floor and the earliest appointment they can give me is Monday. It is now Wednesday morning of the original D&G appt. If I call for a repair from a service company that doesn't work with D&G they will not cover the repair. I have been able to get an appointment for today with another company that repairs Kitchenaid appliances and I am taking it. I don't want the floors to be damaged any more than they already are.
Follow-up - repairman came, found leak under DW and took care of it. Floor under DW damaged, but otherwise we saved our floor, no thanks to D&G. We will not renew our warranty.

The technician came promptly and demonstrated a true caring attitude. He was knowledgeable and helpful. Having a toddler in our house, he made certain that the anti-tip device was still attached when he returned the stove to the original position.

When we call for Service it is prompt. the techs call a short time before arriving .nice company to work with .