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Domene AS Reviews 271

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TrustScore 3.5 out of 5

3.6

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3.6

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TrustScore 3.5 out of 5

271 reviews

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Rated 5 out of 5 stars

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3 May 2026
Unprompted review
Rated 1 out of 5 stars

Find another company

The service Domene provides is fine enough, until you have to cancel. Like many other former customers here, the cancellation process has been a nightmare with misunderstandings, poor communication, and some of the worst customer service I have ever encountered. The interface for cancellation is confusing and I instead opted to cancel in writing. I was billed again two months later. I again tried to cancel over email and the responses keep getting ruder and ruder. I was signed up for a hosting package I never agreed to. I have never experienced anything like it. It has been a very upsetting experience and I recommend finding another website registrar.

10 February 2026
Unprompted review
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Reply from Domene AS

Hi,

We’re genuinely sorry to hear about your experience. What you’re describing is not the level of service we aim to provide, especially when it comes to something as important as cancellations and billing.

Cancelling a service should be straightforward and clearly communicated. If there has been confusion around the process, we fully understand how frustrating and upsetting that must feel.

Regarding the hosting package you mention, we take that very seriously. We would never intentionally enroll a customer in a service they did not agree to, and we would very much like to review exactly what happened in your case.

Please reach out to us directly at kundeservice@domene.no with your account details and any previous correspondence. We will escalate this internally to ensure a thorough review, clarify the timeline, and resolve any incorrect charges as quickly as possible.

We appreciate you taking the time to share your experience. Even when the feedback is difficult to read, it helps us identify where we need to improve. We would welcome the opportunity to make this right.

Best regards,
Domene AS

Rated 1 out of 5 stars

Horrible

I've been using Domene.no now, and my Wordpress instance has been reinstalled multiple times because it wouldn't load. I get the same message from support, NO actual good advices, just stuck on the same step.
I also can't use Cloudflare with a nonsense explanation, which is critical because I'm most likely going to grow my website in a short while.
My website won't load, I've deleted (possibly) conflicting records and re-added them, and after weeks, it is not working. Waited hours, nothing after the changes are "saved". Domene.no is bullshit, stay away from them!!!

31 January 2026
Unprompted review
Domene AS logo

Reply from Domene AS

Hi,

First of all, we’re truly sorry to hear about your experience. We understand how frustrating it is when your website isn’t loading properly—especially when you’re planning to grow and need everything to work reliably.

We’d really like the opportunity to look deeper into this for you. From what you’re describing, this could be related to DNS configuration, caching, or propagation delays, but clearly the current troubleshooting steps haven’t resolved it—and that’s not the experience we want you to have.

Regarding Cloudflare, we understand how important that integration is for performance and scalability. If something wasn’t explained clearly before, that’s on us. We’d be happy to provide a more detailed explanation and help you configure it properly if it’s supported in your setup.

Please send us your domain name and any recent changes you’ve made (DNS records, nameservers, etc.), and we’ll escalate this to a senior technician to review everything thoroughly. Our goal is to get your site fully operational as quickly as possible.

We appreciate your patience and the honest feedback—it helps us improve. Let’s get this sorted.

Best regards,
Domene AS

Rated 1 out of 5 stars

They dont let you change your…

They dont let you change your nameservers without having 3 of their other products turned on!

20 December 2025
Unprompted review
Domene AS logo

Reply from Domene AS

I apologize if there's been a misunderstanding in this matter. You do not need to have three other products enabled to change your nameservers. The only requirement is that auto-renew is active on the domain. Once auto-renew is turned on, nameserver changes are allowed without purchasing or enabling any additional products.

Rated 2 out of 5 stars

Was happy, but EyeonID "service" and customer service changed that

As several mention, contacted by a company informing about a security service called EyeonID, swedish person describing an update to their service. First emails start arriving with an order confirmation and thank you for booking the service, something I did not do. There was no connection in the email to domene.no and no other valid information. It very much seemed like fraud and best left alone.

Next thing is I receive invoice for a year of the service. When in contact with customer service they refuse to do anything to cancel the service or do anything helpful. Swedish answers that are sorry I have had a bad experience, but can (will) not cancel.

I have engaged contact with Forbrukertilsynet on this matter. I have demanded them to halt the invoice while I contact Forbrukertilsynet and lawyer. Will attempt to contact the Miss Group if they are able to help.

Edit: I was contacted by Amina who has removed the service and creditted the invoice. Also offered free domain for 3 months. +1 star

12 October 2024
Unprompted review
Domene AS logo

Reply from Domene AS

Hi Per Oskar,

Thank you for sharing your experience with us. We understand that it has been frustrating for you, and we truly apologize for the inconvenience caused.

We have now removed the service in question and credited the invoice. Additionally, we have offered you three months of free domain as compensation for the issues you have faced. We always strive to provide our customers with the service they deserve, and we take your feedback very seriously.

We appreciate your patience and understanding in this situation. If there’s anything else we can do for you, please don’t hesitate to contact us.

Thank you again for reaching out, and we hope to improve your experience moving forward.

Best regards,
Domene

Rated 5 out of 5 stars

SSL Error Splution

I ran into some some issues but Christopher was very helpful and solved the SSL error. Thank you for quick and meaningful help. :)

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Truly amazing customer service

Truly amazing customer service! Each time I had a question, they replied very fast and were able to help me in more ways than I had ever imagined ! I have dealt with other webproviders but they seem to not care about their customers.

10 October 2023
Unprompted review
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