Just received my luggage. File a Claim with Lufthansa and the getting connected to Dolfi wasn’t the easiest. I receive a quote for my broken bag that was lower than the price paid originally (note th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I received quick responses in every email I sent and I am satisfied with the solution they provided. The only remark is the suitcase replacement, it's not exactly the same product as my damaged one, t... See more
Company replied
Luckily, the luggage was repaired. The first information we got, was that is impossible to repaire the luggage. Later we didn´t get any other information. The only message we received, was that a... See more
Company replied
Very quick service! Submitted claim was processed the same day. The option to order new luggage was immediately available and confirmed the same day as well. After shipping, I received the suitcase a... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34C, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.1
Great
5K reviews
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Quick support easy to understanding
Quick support easy to understanding fall 01486347
22 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Professional service and perfect…
Professional service and perfect organization of pickup, repair and delivery
27 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
RIMOWA repair - well done!
My Rimowa was badly damaged after a flight to Miami. I claimed it at Lufthansa and Dolfi took over and repaired it. Great Job!
27 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Unrepaired damage
Unfortunately, part of the damage to the suitcase remained unrepaired on your part.
13 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you are not 100% satisfied with the repair.
This has been forwarded internally and you will be contacted regarding this matter shortly.
Thank you
Best regards
Team Dolfi1920
Terrible company
Terrible company. Used by Lufthansa airlines who are equally as terrible. Was offered compensation for my damaged bag, had to email numerous times to get the money instead of buying another bag. When I finally passed over my bank details I was told it would take SEVERAL WEEKS to transfer?!? What kind of 1950’s company is this?! Same day bank transfers have been around for years now.
8 February 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry that your luggage was damaged on your flight. We understand how upsetting and disappointing it can be when a piece of luggage is damaged. We would like to assure you that we take your situation seriously and are endeavouring to help you in the best possible way.
Your case is currently being processed by the bookkeeping department. As we process several hundred transfers every week the processing time is 14-30 days. Each case has to be reviewed diligently to make sure everything is correct. The bank data also has to be checked for each individual case to make sure it is formally correct. Your transfer will be carried out as soon as possible.
Thank you
Best regards
Team Dolfi1920
Excellent experience
I had an excellent experience with Dolfi. My luggage was damaged during a flight, and Lufthansa referred me to them. The repair request process was very easy and fast, the website is intuitive and user friendly, and they responded immediately. After scheduling the pickup, a courier company picked up my suitcase right at my door, it was repaired in just one day, and two days later I had my luggage back at home in perfect condition. Truly first class service and attention to detail. Highly recommended!
25 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Super Team Top
26 February 2026
Reply from Dolfi1920
Sehr geehrter Passagier,
vielen Dank für die Zeit, die Sie sich genommen haben, um uns zu bewerten. Es freut uns, dass Ihnen unser Service gefallen hat. Wir sind stolz darauf, dass wir zu Ihrer positiven Erfahrung beitragen konnten.
Für die Zukunft wünschen wir Ihnen eine schadensfreie Reise.
Mit freundlichen Grüßen,
Team Dolfi1920
Quick resolution
I received quick responses in every email I sent and I am satisfied with the solution they provided. The only remark is the suitcase replacement, it's not exactly the same product as my damaged one, there's a reason of buying a specific model though. Otherwise, the problem is well resolved without any hassles.
20 February 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Please take into consideration that the airline prescribes a linear deduction of 10% per year. The maximum deduction is 60%. Dolfi1920 does not have any influence on this policy.
We tried to replace your luggage as best we could within these regulations, while making sure that you get a new luggage that is as close to your damaged one as possible.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Fast communication
Fast communication, pick up within 5 days. I have always been informed about the staus.
Nothing to complain about!
25 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Sehr geehrter Passagier,
vielen Dank für die Zeit, die Sie sich genommen haben, um uns zu bewerten. Es freut uns, dass Ihnen unser Service gefallen hat. Wir sind stolz darauf, dass wir zu Ihrer positiven Erfahrung beitragen konnten.
Für die Zukunft wünschen wir Ihnen eine schadensfreie Reise.
Mit freundlichen Grüßen,
Team Dolfi1920
Cear communication and professionally handled by Dolfi 1920
My Rimowa luggage was damaged on a flight to Innsbruck. I reported the damage. Dolfi 1920 arranged for the luggage to be picked up in Sweden. After evaluation, it was determined that the luggage could not be repaired. The luggage was sent back to me and I received a gift certificate in the Dolfi 1920 webshop. Good and clear communication and professionally handled by Dolfi 1920.
23 February 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Great service
There were initial pick-up issues with the courier but Dolfi were very responsive and solution-oriented. Very happy with the service, many thanks!
19 January 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Easy and very fast :)
23 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Takes a long time to get repaired.
Takes a long time to get repaired.
Pick up time is scheduled for 9-17:00 - no planning possible on that day.
If one could initiate the repair without Dolfi - it would be possible to have this done in 1-2 days
23 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
Unfortunately, we cannot understand your criticism, as the collection took place - as per your wishes - on 18 February 2026 and we already sent the luggage back to you on 23 February 2026. The repair was carried out as quickly as was possible.
We wish you safe travels for the future.
Thank you
Best regards
Team Dolfi1920
My luggage has been damaged during a…
My luggage has been damaged during a flight with LOT Airlines and since I couldn't find anyone able to repair it, they put me in contact with their luggage repair service provider, Dolfi1921.
I liked the efficiency of this service: after submitting my request, they contacted me immediately and they organized a pick up with GLS directly at my place and after 1 week they sent me back the repaired luggage. They also send you several updates via email. The only thing that could be improved is the variety of colors of the pieces: my luggage is blue but they used a black piece to repair it. But other than that, very good service!
20 January 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Luckily it was repaired
Luckily, the luggage was repaired. The first information we got, was that is impossible to repaire the luggage. Later we didn´t get any other information.
The only message we received, was that a package is on the way.
A more correct info would have been useful.
Thank You
20 February 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Efficient
Very fast action after our complaint re airline and our suitcase; very fast answers...
21 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
It ws perfect.
20 February 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
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