We were approved by Grant the sales rep for Rayleigh and from start to finish he was very knowledgeable and efficient in his work. We were not looking to change from our sumup but Grant pointed out th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
8 community pharmacies, 10 terminals. No issues, impeccable service, have delivered systems to us with days notice in some instances and have worked relentlessly hard. Customer service level l... See more
Company replied
We recently switched to Dojo and the difference it’s made to our business has been amazing. Owen Toller made the whole setup process simple and stress-free, always on hand to help with any questions... See more
Company replied
Luke from DOJO was excellent. What a difference from our previous supplier. Great rates, First class terminals. Easy and simple App next day payment. We should have changed earlier, I cant recommen... See more
Company replied
Company details
Written by the company
Accept card payments and get your money fast with Dojo. Our tools and services help business owners focus on achieving their goals. Take payments face-to-face, over the phone or online with our virtual terminal and manage and measure your transactions with the Dojo app.
Contact info
The Brunel Building, 2 Canalside Walk, W2 1DG, London, United Kingdom
- 0800 044 3550
- support@dojo.tech
- dojo.tech
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speed transfer mony to my acount
20 August 2026
Reply from Dojo
Good morning - we appreciate your feedback regarding the speed of money transfers, thank you for your positive review!
Reply from Dojo
Hi Haitham, thank you so much for your five-star feedback!
We've just taken Dojo on
We've just taken Dojo on. The tariff offered was extremely competitive and the process of getting everything in place was quick and easy. The Technical Team pick up the phone quickly if needed and are extremely helpful. No complaints regarding the functionality of machines or till integration, can be used with or without WIFI so flexible. Speed of transaction is quick too! There is also a 'back office' app so you can see card transactions in real time along with other handy tools. So far so good.
20 August 2026
Reply from Dojo
We are so pleased to hear about your positive experience with us! It's wonderful to know that our competitive tariff, efficient setup process, and helpful Technical Team have met your expectations. We are also glad that the functionality of our machines, till integration, and transaction speed are working well for you, along with the convenience of our back-office app. Thank you for sharing your feedback; we truly appreciate it.
Very happy with my new card machine
Very happy with my new card machine. It's quick simple and easy to use. My rep Joe was brilliant. He explained everything in a clear understanding manner and made us feel welcomed
22 August 2026
Reply from Dojo
Hi Jose, we're so pleased to hear how happy you are with your new card machine and that it's quick and easy to use! It's wonderful to know our representative provided such clear and welcoming assistance.
I was very impressed by the Dojo…
I was very impressed by the Dojo helpline. The operator was friendly, able to assist get us up and running quickly
19 August 2026
Unprompted review
Reply from Dojo
Hi, we're so pleased to hear that our helpline was able to assist you efficiently and that you had such a positive experience. Thank you for your kind feedback!
Very professional
17 August 2026
Reply from Dojo
HI Judith - thank you so much for your five-star feedback. We are happy to hear that we are providing such a professional service!
Laurence was so helpful
Laurence was so helpful, The whole process was simple and straight forward, took a while to set up 4 card terminals but that was fine. Felt very supported, all my questions answered, if connecting them to our tills and ongoing service is this good, 10 team points!!!
14 August 2026
Reply from Dojo
HI, we are so happy to hear that our team provided such helpful support and made the setup process simple for you! We truly appreciate your kind words and look forward to continuing to provide excellent service.
Reply from Dojo
Hi! Thank you for sharing your positive experience! We are so happy to hear that you find our machine easy to use.
Good very good
17 August 2026
Reply from Dojo
Hi Ivad, thank you for your five-star review, we appreciate your feedback!
don't like the monthly billing
don't like the monthly billing - as a tiny business we work on weekly figures.
1.3% is a lot to pay out.
17 August 2026
Reply from Dojo
Hi, thank you for your time earlier! It was great to go through your invoices and explain our charges. Please don't hesitate to reach out if we can help with anything else!
Reply from Dojo
Hi Shawkat, thank you so much for your five-star feedback. We are also happy to hear we offer the best service!
Effective terminals
Effective terminals. Proactive and very helpful staff. Relatively smooth transition from Paymentsense.
14 August 2026
Reply from Dojo
Hi Joe, thanks for your five star review! We're so glad to hear you found our terminals effective and our staff helpful. Thanks for choosing Dojo!
Very nice and fast and good service…
Very nice and fast and good service definitely I recommend dojo
16 August 2026
Reply from Dojo
Hi Issac, thanks for your five-star feedback! It's great to hear how much you've enjoyed our service so far. Thanks for the recommendation!
Reply from Dojo
Hi Deanne, thanks for your five-star feedback! We are pleased to hear how easy it was to switch to our service. Welcome to Dojo!
Reply from Dojo
Hi John, thanks for your five-star review! It's fantastic to hear how much you're enjoying our service. Thanks for choosing Dojo!
If you want unexpected bills/invoices then use Dojo
Be careful if you need to be placed on a holiday for not using the card readers. They will automatically switch back on and issue you a years bill and will not return the payment.
I would advise using another company.
15 August 2026
Unprompted review
Reply from Dojo
Hi, thank you for providing your details. We can see you have recently been in touch with our specialist team, so we won't be reaching out directly. Please don't hesitate to let us know if you need anything else.
Reply from Dojo
Hi, thank you for bringing this to our attention. We can see that you have recently been in touch with our specialist team to resolve your query. Please don't hesitate to reach out if we can help with anything else.
Reply from Dojo
Hi Mohammed, thank you for bringing this to our attention. We want to look into this as a priority, so we have tried to call you today. We weren't able to get through, so we'll try again soon.
The equipment works perfectly and pay…
The equipment works perfectly and pay out on time
Very easy to use with or without wifi
14 August 2026
Reply from Dojo
HI Graham, we're so pleased to hear that our equipment is working perfectly for you and that you find it easy to use, with or without Wi-Fi! Thank you for sharing your positive experience.
Reply from Dojo
Hi Shambunath, thank you for taking the time to speak with us this afternoon. We greatly appreciate your feedback and assure you that we will take action on it. As requested, we will be in touch again next week to offer additional support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.