Dojo Reviews 

Melting rib Paul absolute delight to deal with easy set up very straightforward nice quick drinks a lot of tea though 👍🏾

Excellent experience from start to finish and the machine is so much better than previous ones

We have recently switched our payment provider to Dojo and we would recommend them to everyone. Rebecca Hobson made the whole process so easy, her customer service is amazing. The Dojo system is so easy to use and has completely changed our business. Rebecca also came to check in on us after we had been using the machines for a few weeks to see how everything was going which was lovely. Very pleased with everything, 5 star company.

Needed tailored solution for my busines, Maya executed in a day! Service and product unbelievably good! Work busy festivals - so talking from many painful experiences - nobody's battery lasts as long as Dojo.

Dojo the best paying to my account every day. So happy thank you.

Our experience with Dojo has been outstanding from day one. The onboarding process was straightforward, and the payment terminals are sleek, intuitive, and lightning-fast. Transactions run smoothly without any hiccups, making checkout a breeze for both our staff and our customers. If you want a payment processor that just works effortlessly, Dojo is the way to go.

Great customer service! Answer the phones quickly with minimal wait time, always email to confirm any queries are dealt with. Good reliable kit & next day transfer of takings. Would recommend

very good thank

8 community pharmacies, 10 terminals.
No issues, impeccable service, have delivered systems to us with days notice in some instances and have worked relentlessly hard.

Customer service level like no other, the phone goes ring, ring, and it's answered. Problem solved within a few moments.

Highly recommend - been fab working with Tim, Hayley and Fad

Thank you guys

This is the very worst company for card payment machines I have come across. The sales team are LIARS. You never buy the terminal outright even when they say you do, you are only buying for the time you are a dojo customer. There is a minimum payment usage charge every month even though I was told as long as you use the machine you will not get charged LIE. There is also a £10 a month app usage charge again never told there was. Customer service are ok, but don't listen to you and when they said they would do something it was done. I got my over payments money back but it was a fight.

Let's face it, switching anything is a right pain as there's always so many options and maths to do, people to talk to, endless cold calls and emails.
Was using a different payment provider for many years but then started to look into different options and found out Dojo could save us loads.
Rebecca made things very easy and broke everything down in an easy-to-read spreadsheet on what we were spending, what the comparisons were & (more important) where we could save.
Very easy switch over (within days) and there's the usual cool off period so if it doesn't work for you then you can just cancel.
Most important we were immediately ditched after we moved over; the communication AFTER we switched was great and any issues were ironed out quickly and efficiently. There's also been good follow ups to check everything is running as it should.

I have only been with Dojo for less than a week so can only review the Service so far.
There was never any pressure from the representative as everything was explained simply and effectively.
I signed up for a contract on Monday evening and I received my car machine terminal within 12 hours. Oliver even came to my place or work to set up system which was easily done
The terminal had a great feel and look with an intuitive payment screen which effortlessly works all the time.

Absolutely first class service! I highly recommend Dojo Card Services! Having reviewed and compared, at length, several highly thought of Card Service Suppliers, I can honestly say, that our experience is that Dojo stands head and shoulders above the rest, here's why:-.
Firstly, Customer Service. Straight forward, honest information and assistance given. Our Account Manager is Rebecca Hobson. She always answers her phone/ responds to emails. She patiently responded to my (many) questions, and gave me the confidence that our card transactions would be efficiently processed, which they are.
The application process is straightforward, and Rebecca kept us informed every step of the way.
The terminals are straightforward and easy to use, both in store and out on deliveries.
Settlement is very quick, and PCI requirements dealt with with minimum fuss.
Competitive pricing for a great service.
Make your life easier, contact Rebecca for a quote and see if she can help your Company too!

We were approached by Oliver from dojo who has been so lovely, supportive and just brilliant he has helped us every step of the way even going as far setting up our machine for us!

HORRIBLE MANAGEMENT TEAM AT DOJO CARD READERS NO SERVICE AT ALL WHEN ANYTHING GOES WRONG I HAD THIS DOJO CARD READER FOR OVER 4 YEARS EVRY TIME HAD PROBLEM THEY DID NOTHING AT I HAD TO BUY BATTERIES MY SELF AND WHEN CARD READER COMPLETELY BROKEN DOWN FOR MORE THAN 7 DAYS STILL REFUSED TO SEND A CARD READER KEPT ON MAKING STORIES REQUEST TO SPEAK TO USLESS MANAGEMENT TEAM NOT A CHANCE WHAT SO EVER THE STAFF SAID ALL THIS ONE OF THE STAFF MEMBER SAID WE CAN'T SPEAK TO OUR MANAGEMENT TEAM WHAT CHANCE HAVE YOU GOT REQUEST CALL BACK BY
ME AT LEAST MORE THAN 15 TIMES NOT A SINGLE CALL MADE OFFICIAL COMPLAINT A GENTLEMAN TOOK MY COMPLAINT OVER THE TELEPHONE AND SAME TIME TOLD ME THAT YOUR COMPLAINT WILL NOT GET ANYWHERE AT ALL
YOUR COMPLAINT IS NOT HELD AT ALL
WHAT A USLESS MANAGEMENT TEAM
DO YOUR SEARCH AND DO NOT GO WITH DOJO CARD READERS AT ALL
HORRIBLE MANAGEMENT
HORRIBLE COMPANY
DON'T USE DOJO AT ALL
THANKS FOR YOUR KIND TIME

Very reliable. Not a single fail so far🤞
My agent Errol has been a great help from very beginning! Always online when needed for advice! From Renegade Loaded Fries.

I was having trouble with another provider, the tech was dated.
Oliver Brookes got in touch just at the right time, within 24 hours we had a fully integrated payment system.
Customer Service and Tech both as slick as eachother.

I was looking for months to try and find an affordable method of taking card payments both online and in person. I tried other brands and it didn’t fit, either because the systems were a head ache, rates were too high or customer service was a nightmare mare.
Along came outstanding Frankie from Dojo. From the offset her communication was brilliant, she even visited our motorcycle workshop to discuss in person. She tried her hardest to get me the best rates on the day and she didn’t disappoint.
Once sign up was completed, I received the machine in record time. I was already using the tap on phone payment method before machine arrived. Set up was easy.
The great thing about Dojo and the way they take their fees works really well for me. We get the entire amount that we take from the customer. Dojo then collect their fees 30 days later. Brilliant for us when we are buying parts for the jobs.
Frankie also keeps in touch and is always on hand for any support I need, a god send!
Frankie 10/10
Service 10/10
Ease of use 10/10
No surprise fees and the fees are low. 10/10.

DO NOT WASTE YOUR TIME
Sound nice on beginning but after one year . They changing charges without inform you , if you make complain to them they could switch off your terminals in middle of day when you serving customers without notice and when you asking by phone what happened it is top secret that sound lady from customers service can not tell you . Just wait for contact from them .