Total rip off AVOID
Total rip off, cheap rubbish, and missing parts, they never replied to numerous contacts, avoid RIP OFF
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Total rip off, cheap rubbish, and missing parts, they never replied to numerous contacts, avoid RIP OFF
I have been trying to return my order for weeks. They have only replied to every 5th email, stringing out the process. Then asking for more money for postage before they can authorise the order sum refund. Dodgy as £#@+! Learn from my mistake - DO NOT GO NEAR THIS ONLINE COMPANY/RIP-OFF.
Shocking customer service for after sales. Do not reply to emails about problems with their goods. My partner purchased a doggie coat within 1 day of being worn by the dog zip tooth fallen off. Zip would not work and partner asked for a replacement coat, that was 21 days ago. No reply. Stay well away from this company due to it customer service being non exsistance.
I ordered a dog coat from this company and unfortunately ordered wrong size I need to either get it exchanged or sent back for a refund. It has been a real chore. They do not reply ! I have no address to send back. I have had one reply asking for order number which is in subject bar. They also used the order number as a reference. I think it’s a SCAM. Don’t touch. I sent at least 6 emails over 2 weeks and had one reply. Which I replied to and nothing back. Don’t touch them!
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