Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

The best coffee subscription service on…

The best coffee subscription service on the planet! They have the best service and selection of coffee I have encountered, along with a comprehensive list of equipment and extra bags if required. Just the best 👌🏼

19 December 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Jim! Thank you for all your support and kind words - Have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Lovely variety of coffee, great service

Lovely variety of coffee, well packaged and great communication/information provided. Been using for almost 2 years and no problems at all.

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Lorna, have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Try great coffee from roasters…

Try great coffee from roasters everywhere!

I have the four-bag filter subscription and I'm always delighted with the selection. We don't have great coffee shops locally so I love that I get a surprise range through the door every month from roasters around the UK and beyond. Some are familiar, others are new to me which is great. It means when I'm travelling I know which local roasters to seek out.

I love that it's easy to add extra bags or even merch if something comes in that takes my fancy. For example, I found a book for a Christmas gift and it was delivered super-fast. I also love that Dog & Hat have great connections with overseas roasters which can mean some exclusive surprises, like the remote tutored tasting with Canadian roasters Rabbit Hole.

Finally, I must mention the little magazine that I look forward to every month. It's full of the latest coffee news, interviews with the roasters that month and info on the monthly coffee selection. Plus, every now and then you get a little extra gift like a snack or Caffeine mag - always a lovely surprise.

4 January 2023
Unprompted review
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Reply from Dog and Hat Coffee Club

Hey Nassrin- Thank you for the lovely review, and years of support- Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

An amazingly personal touch

An amazingly personal touch. The range of coffees in a monthly subscription is amazing, with the accompanying booklet interviewing each roaster, giving dialled in recipes for each brew AND updates on D&H itself is a great touch. But most of all, it's a small team with personalities that shine through the emails, website and booklet. You can message them about anything and they'll just have a chat. You really feel like you're supporting a very kind group of people which can count for a lot.

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Jamie- Thank you for the lovely review, and comments about our brand- Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - any issues responded to really quickly and super helpful.

The coffee selection is amazing, I love getting my new selection of coffees each month, alongside the brilliant booklet with details of each roaster and brewing notes. I cannot recommend enough. I wish I'd been a subscriber for much longer.

23 December 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Sam- Thank you for the lovely review - Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

Best sub out of many I’ve tried. ❤️

Having tried a few, and stayed with a few that have then gone on to fold, Dog & Hat have not only been the most consistent, but also the best BY A ROYAL MILE.

The guide with an insight to each roaster, as well as Grind guides are priceless as well as fun and informative and save time and wasted coffee too that I found happened with most other subs coffees trying to dial them in blind.

I have made a couple of requests to alter or amend my sub over the years and Su & Dave have always obliged and done so with no hesitation or grumbling. No request has been any bother (and I’ve probably pushed my luck a bit)

They always have discounts if you find one you love and fancy an extra bag and have a dedicated members area as well as Facebook page where members swap ideas, questions and pictures.

No hesitation in recommending. I hope they never change!! 5*****

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Kelvin- I hope you are well, thank you for the lovely review and your constant support - Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

Excellent service and coffee!

Love Dog and Hat. I was referred to them through a coffee forum as a great subscription option and have been very happily receiving their coffee for a few years now. I have only had one issue in that time, a small quantity of one coffee was roasted outside the profile agreed and I was unlucky enough to get a bag. It was replaced within a a couple of days and my contact with Su through the experience was exactly what you hope for as a customer. I love that they're a small business and if I didn't get my coffee from Dog and Hat I'd no doubt buy a kg at a time of the same safe coffee I liked from one roaster and never have the chance to expand my horizons and experience coffee from all over the UK and indeed the world. Their subscription is easily adjusted from 2-4 bags to allow for lighter or heavier usage months. I have no plans to go anywhere else for my mainstay monthly beans and expect to remain a customer as long as I continue to make espresso.

16 December 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Tina - I hope you are well, thank you for the lovely review - Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

My favourite coffee retailer!

My favourite coffee retailer!

Great products, speedy shipping & dispatch. I've been signed up for a subscription for over a year now and have zero complaints. The team are always really good at communicating what's going on, and at responding to messages.

I've also bought a few items from their shop and they've always been quickly dispatched and well packed.

It's clear the team really enjoy coffee and the community, as it shows in every box you receive.

25 December 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Merlin, hope you are well, thank you for being a loyal supporter - Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

Lovely Team with Purpose and Passion

If you're looking for excellent coffee, interesting varieties from micro to celebrated roasters, and a lovely team doing things with purpose and passion - this is it.

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Nick- Happy Christmas! Thank you for the kind words! Su and Emma x

Rated 5 out of 5 stars

Phenomenal Customer Service

I have been a subscriber for two years, as well as placing other orders for additional items or coffee. The customer service offered is exceptional, on the rare occasion something goes wrong they go above and beyond to rectify the situation. An incredible company!

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Mr Tunnicliffe - Happy Christmas! Thank you for the kind words! Su and Emma x

Rated 5 out of 5 stars

First class service

First class service. I've ordered from Dog and Hat Coffee twice now and on both occasions delivery was earlier than expected and contained a bonus gift too. This is how to do business. If they have it, order it here, don't bother going anywhere else.

1 November 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Dickie, sorry for the late reply - such kind words - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Perfect if you like to try different…

Perfect if you like to try different coffees every month rather than sticking to one roaster.

23 October 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Jack - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Really fantastic company/product

Really fantastic, can highly recommend as a coffee lover. Luckily stumbled upon them from a facebook coffee group and decided to give them a go.

Well curated coffees, and the whole product/experience is enjoyable. They've really gone through effort to make a good experience, it's not just some bags of coffee in the post. Its a booklet, which tells you about the coffees, has some Q&A with the roaster, gives guidance on grind settings for the beans.

20 October 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Nicholas - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Top coffee

Amazing service, great coffee and an awesome brand

3 September 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Bev - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Even better than expected.

We shopped around for an eternity for the subscription for my dad, as he's a massive coffee nerd. Dog and Hat has been even better than expected. Great value, amazing selections of coffee and the little information booklet is a really nice touch. The first box even included welcome gifts etc which was well above and beyond.

Awesome service.

2 September 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hello Callum, pleased your dad loved the sub. Sorry for the late reply. Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Amazing small business

We’ve had a coffee subscription with Dog & Hat in the past, but this time I was ordering a set of barista scales. I ordered them yesterday at 16:00. By 16:35 they had dispatched, and they arrived this morning at 10:00! They even included a free 250g of coffee beans too. A great example of a small business, and I will definitely be starting up a coffee subscription again soon!

26 July 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Michael, thank you for your kind words - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Warranty

Purchased a coffee scale six months ago which unfortunately developed a fault.
Emailed company who responded same evening. Few pictures and video of fault and a replacement was sent the next working day.
Amazing customer service. Just need to try the subscription next.

10 June 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you for the kind words. Yes we do customer service the way we would want it ourselves! #customerfirst. Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Great service

Absolute pleasure to deal with Dog and Hat. Their customer service is 10/10 . Will continue to support this family business :)

4 June 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey George, thank you for the kind review! Have a lovely Christmas! Su and Emma

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