DogAcademy Reviews 

1,580
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and trainers for being exceptionally friendly, professional, and knowledgeable, making every learning session truly engaging, comfortable, and productive. People also appreciate the incredible customer support and thorough online courses, noting that the lessons are exceptionally clear, supportive, and very easy to follow along at home. However, some customers also experienced occasional issues regarding in-home trainer availability, scheduling limitations, and unexpected communication delays from local representatives. A few reviewers felt disappointed when specific in-home service expectations, instructor matching, or trainer arrangements did not fully match their initial requests and promises.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the supportive customer care and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the informative courses, helpful training... See more

Customer service

Consumers find customer service to be positive, frequently highlighting attentive, kind, and responsive... See more

Product

People report ambiguous experiences with product, as many reviewers highlight easy-to-follow instructions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more

Company replied

Rated 5 out of 5 stars

Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more

Company replied

Rated 5 out of 5 stars

Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more

Company replied

Rated 5 out of 5 stars

The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more

Company replied


Company details

  1. Dog Trainer

Written by the company

Online dog training that really works. 95% Cheaper than professional in-person training, same great results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,580)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The exams are straight to the point and…

The exams are straight to the point and easy . Everyone that I have spoken to has been great at answering every question I’ve had !

20 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for sharing your experience! We’re so glad to hear that you found the exams straightforward and easy to follow. Our team at Dog Academy is always happy to help answer questions and support you throughout your training journey. We appreciate your kind words and wish you and your pup continued success!

Rated 5 out of 5 stars

Excellent customer service great courses

Excellent customer service great courses

19 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for your kind feedback! We’re thrilled to hear you had a great experience with Dog Academy and enjoyed our courses. Providing excellent customer service and helpful training resources is what we strive for every day. We appreciate your support and are grateful to be part of your dog training journey!

Rated 5 out of 5 stars

Good with scheduling for other…

Good with scheduling for other circumstances. My trainer is great shes always on time willing to help with what is needed. She has a ton of information to help me understand the situation. Over all she is great at what she does

19 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for taking the time to share your experience! We’re so glad to hear that scheduling has worked well for you and that your trainer has been reliable, punctual, and supportive throughout your training journey. At Dog Academy, we strive to provide knowledgeable trainers who take the time to understand each dog’s unique needs and help owners feel confident along the way.

We truly appreciate your kind words and are happy to know your trainer has been a great resource for you and your dog. We look forward to continuing to support you both!

Rated 5 out of 5 stars

Dog Academy is outstanding!

I’ve been working with Krystal Abadie for a while and she is really terrific- extremely knowledgeable, a great communicator, and responsive to the needs and challenges I’ve brought to her in training my dog. He has made great progress and is such a wonderful companion that I can take anywhere with me and count on him in making friends all along the way as well as being quiet and good company when needed. Dog academy as a whole has been helpful and good to work with - I highly recommend dog academy.

19 June 2026
Unprompted review
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Reply from DogAcademy

Thank you so much for sharing your experience! We are thrilled to hear how much progress your dog has made and that he has become such a wonderful, reliable companion. It’s amazing to see the positive impact that consistent training and dedication can have.

We truly appreciate your kind words about Krystal Abadie. Her knowledge, communication, and commitment to helping both dogs and their families are qualities we value greatly. We’re grateful that she has been able to support you through your training journey and help address the challenges along the way.

Thank you for trusting Dog Academy and for recommending us. We’re so happy to be part of your journey and wish you and your pup many more great adventures together!

Rated 5 out of 5 stars

Our Scotty is finally responding.

We have been working with Krystal A for some time now and our Scotty has responded and learned from her teaching more than any other trainers we've had. She's extremely knowledgeable and a very pet friendly person. Our Scotty still has a ways to go with his training, but his behavior has improved tremendously under Krystal's direction.

18 June 2026
Unprompted review
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Reply from DogAcademy

Thank you so much for sharing your experience! We’re excited to hear about the progress your Scotty has made and how much of a positive impact Krystal A has had on your training journey. Her dedication, knowledge, and compassionate approach are exactly what we strive for in our trainers here at Dog Academy. We appreciate your kind words and look forward to seeing your Scotty continue to grow and succeed!

Rated 5 out of 5 stars

Good

It was a good experience. My dog and another dogs reacted well to just the online training

17 June 2026
Unprompted review
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Reply from DogAcademy

Thank you for sharing your experience with us here at Dog Academy! We’re glad to hear that the online training was a positive experience and that your dog, along with other dogs, responded well to the lessons. We appreciate your feedback and are happy to be part of your training journey. Wishing you and your dogs continued success!

Rated 5 out of 5 stars

This academic is very helpful

This academic is very helpful. The training is very clear and it help us to do a great job with our husky dog.

17 June 2026
Unprompted review
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Reply from DogAcademy

Thank you for your wonderful feedback! We’re so happy to hear that you found the course helpful, clear, and informative. It’s great to know that the training has helped you feel more confident working with your husky. Thank you for sharing with Dog Academy and we wish you all the best and further success.

Rated 5 out of 5 stars

The course was extremely helpful!

The course was extremely helpful on training my service animal and very informative. I highly recommend!

17 June 2026
Unprompted review
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Reply from DogAcademy

Thank you for taking the time to share your experience! We’re so glad to hear that you found the course helpful and informative while training your service animal. It’s wonderful to know that the material provided valuable guidance throughout your journey. We truly appreciate your recommendation and wish you and your service animal continued success with us here at Dog Academy!

Rated 5 out of 5 stars

I have learned a lot from this…

I have learned a lot from this training. Being an elderly woman, I had difficulty getting into my account as well as the test. However your staff was very professional and patient this allowed me to complete the exam.

16 June 2026
Unprompted review
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Reply from DogAcademy

Thank you for taking the time to share your experience. We are so happy to hear that you learned a lot from the training and were able to complete your exam. We understand that navigating online accounts and testing platforms can sometimes be challenging, and we truly appreciate your kind words about our team’s patience and professionalism. We are always here to support our clients throughout their learning journey. Thank you for choosing Dog Academy, and we wish you and your companion continued success!

Rated 5 out of 5 stars

Amazing step by step process

It was broken down step by step and made very easy to follow!

11 June 2026
Unprompted review
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Reply from DogAcademy

Thank you for your feedback! We're glad to hear the process was broken down step by step and made easy to follow. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

I just want to send great service for…

I just want to send great service for Al furry babys they have to think more about always talking care and love 💓

10 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you so much for your kind words! We're grateful you took the time to share your experience. The love and care we have for our furry companions means everything, and we're so happy we could help support you and your beloved pets. Wishing you and your furry babies many happy, healthy years together! ❤️

Rated 5 out of 5 stars

Training was easy to follow and very…

Training was easy to follow and very easy to implement at home. My dog and I had a great time learning and training together and it made our relationship even stronger. Could not recommend this platform enough! Thank you dog academy!!!

10 June 2026
Unprompted review
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Reply from DogAcademy

We’re so glad our training helped you build a stronger bond with your dog 🦴🐕 Thank you for taking the time to share your positive experience—it truly means a lot to our team! 🐾

Rated 5 out of 5 stars

the course is well structured and…

the course is well structured and understandable but it was the extraordinary levels of assistance available by the support team that makes this truly special. NO a.i. trying to handle matters. kind, patient, well-n4med humans were always available 2 assist. this is rare anymore & tremendously appreciated

i'm sorry but i do not know where 2 find my order #. i'll happily provide it but i'll need assistance 2 find it. sorry

9 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶

Rated 5 out of 5 stars

Great Psychiatric Service Dog training course, highly recommended

The online course is very thorough and informational, I learned a lot and it was easy to follow along. I feel I have a good understanding of the subject. I had to call several times support and they responded within minutes with a complete solution. Thank you

7 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Your review put a big smile on our faces! 😄🐶 Thank you for trusting us to help guide your dog’s growth. We’re always here if you need anything in the future 🐾📬

Rated 5 out of 5 stars

Grateful for Training

The training videos were comprehensive and my dog hs mastered the skills. Also, every time I reached out they were responsive and helpful!

6 June 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾

Rated 4 out of 5 stars

This was good training somewhat

This was good training. Just Reiterating what I already knew. I don’t think it was worth the $$ I spent. I could have watched a YouTube video and gotten the same results.
I just took a second course (I purchased 2 at once). I should’ve waited it was the same course almost verbatim. I want my money back!

31 May 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for taking the time to share your feedback. We're glad to hear that you found the training helpful, even if it primarily reinforced knowledge you already had.

We understand that every learner comes to our courses with different levels of experience, and for those who are already familiar with the material, some concepts may serve as a refresher rather than entirely new information. Your comments regarding the value of the course are appreciated and will be taken into consideration as we continue to improve our training programs and educational content at Dog Academy.

Thank you again for your honest review and for giving our course a try.

Rated 1 out of 5 stars

This is a waste of $40

This is a waste of $40. There isn’t any information that can’t be found in a million free articles online. I was hoping to get more specific information and guidance.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it

The exact same thing I paid almost $40 for I have read in free articles already. Also this needs to be updated we are not living in the COVID Era and this needs to be updated.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

What I learned during this course was…

What I learned during this course was truly excellent.
My friends tell me that I "humanize" my pet, but that isn't the case.
She is part of my personality, and I am part of hers; we are a team. She relieves my emotional tension, and I serve as her "emotional" support.
She isn't just my pet—no, she is part of my life.

Thank you for the advice.

29 May 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you for sharing your experience with Dog Academy. We’re delighted to hear that you found the course valuable and that it resonated with the special bond you share with your dog. The connection between a person and their dog can be incredibly meaningful, and it’s wonderful to hear how much support, companionship, and understanding you provide for one another as a team. We appreciate your thoughtful feedback and are grateful that the advice provided was helpful. Thank you for taking the time to share your perspective, and we wish you and your canine companion all the best on your journey together.

Rated 5 out of 5 stars

In-Person Training with Pamela Schlett:

In-Person Training with Pamela Schlett:
Wanted to take a moment to review our experience with Pam. She's been so wonderful! Thourough, patient, kind, thoughtful and extremely knowledgable. Pam is generous with her knowledge and expertice and it really has made such a difference with our anxious pups. We look forward to continue working with Pam with the remainder of our sessions and trust in her guidance for any future potential sessions.

21 May 2026
Unprompted review
DogAcademy logo

Reply from DogAcademy

Thank you so much for taking the time to share your experience with Pam! We're thrilled to hear how wonderful, patient, kind, and knowledgeable she has been throughout your sessions. It means so much to know her guidance and expertise have made such a positive difference for your anxious pups. We truly appreciate your trust and look forward to continuing to support you and your pups throughout the rest of your sessions and beyond!

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