I had used their service to get documents when my mother passed. I later cancelled the subscription. Ernesto helped with the canceling of service as well as helping to refund my money that following... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Documentify is very easy to use, simply pick the document you need, fill out the required information, proofread it, and print. It’s that easy. Be aware that this is a subscription service which al... See more
Company replied
I recently used Documentify for a resignation letter. After a quick search on google, many websites popped up with templates for a resignation letter. I gave documentify a try and found it to be very... See more
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I emailed this company thinking I had signed up for a subscription and asking them to cancel. Come to find out I did not sign up with them, but when I contacted them they were very professional and w... See more
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Company details
Written by the company
Documentify is an online platform that helps individuals, freelancers, and businesses create professional documents quickly and efficiently. We specialize in simplifying the process of generating essential documents, making it accessible to anyone without requiring technical expertise. Our platform offers a wide range of document solutions commonly used across the United States, including business, real estate, personal, and employment documents. These include bill of sale, purchase agreements, LLC operating agreements, non-disclosure agreements (NDAs), lease agreements, lease termination agreements, eviction notices, rent increase notices, quitclaim deeds, power of attorney, last will and testament, living wills, revocable living trusts, prenuptial agreements, resignation letters, recommendation letters, employment contracts, employment offer letters, and independent contractor agreements. Each document is created through a simple step-by-step process, allowing users to generate clear, structured, and ready-to-use documents within minutes. Our tools are designed to be easy to use while still delivering professional-quality results. We focus on providing a reliable and straightforward experience. Users can customize their documents to suit their specific needs, making our platform suitable for both personal and business use. Documentify is built with efficiency in mind. Our goal is to save users time and streamline the process of creating important documents, offering a practical and cost-effective solution for everyday needs. We are committed to continuously improving our platform and providing a dependable service that users across the United States can trust.
Contact info
United States
- documentify.com
4.3
Excellent
60 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Could be good!
If 0 were possible, that would be my score… at this time
Do not use Documentify--they rob you!
I purchased a single document and have been trying to stop recurring $39.99 charges for over 3 months. I even had bank stop it but they decided to go through my “wallet” and $39.99 was taken again after trying to stop!
I got no response from customer service. The link to cancel doesn’t work as it will not send email responses… and the chat ‘bot’ also leads nowhere. A real scam!!! Yes I need such forms time to time, maybe once a year or so, but can’t trust the ‘cancel anytime’ verbiage at all.
Dates charged after attempting to stop; 7/18/2025 & 8/18/2025; tried to again 9:/18/2025 but bank stopped then went around and charged again today 9/23/2025 thru my ‘wallet’!
23 September 2025
Unprompted review
Reply from Documentify
Hi CT,
We’re truly sorry to hear about your experience and the frustration this has caused. Please know that Documentify is not a scam — our terms, including the 7-day trial and monthly renewal, are clearly outlined on our pricing page.
That said, your feedback is very important to us and we want to make things right. We kindly ask you to contact us directly at support@documentify.com
with your email address, so we can immediately review your account, ensure your subscription is canceled, and resolve any billing concerns.
Your satisfaction is important to us, and we’re committed to helping you.
Warm regards,
Ernesto
Documentify Support Team
Terrific Customer Service
I was able to create the document we needed. Ernesto in customer service helped me with a refund to my account connected to canceling my sub. Ernesto was very responsive and handled my request quickly and within an hour. Thank you so much! I will absolutely use documentify when needed in the future.
22 September 2025
Unprompted review
Reply from Documentify
Hi Mack,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and that you were able to create the document you needed. We look forward to supporting you again whenever you need us!
Warm regards,
Ernesto
Documentify Support Team
Customer service is absolutely…
Customer service is absolutely magnificent! They reimbursed me the monthly subscription after explaining to them that I was unaware I was signing up for a subscription. Truly wonderful company to refund me the money after understanding it was an honest mistake. I will definitely come back whenever I am in need of another document!
14 September 2025
Unprompted review
Reply from Documentify
Hi Ashley,
Thank you so much for your kind words! We’re truly happy to know you had a great experience with our customer service team. We always aim to make things as smooth and helpful as possible for our customers, and it’s wonderful to hear your feedback. We’ll be glad to assist you again whenever you need another document!
Warm regards,
Ernesto
Documentify Support Team
They will ROB you!
Don't use Documentify--they will rob you!
I purchased a $2 document and have been trying to stop recurring $40 charges for 2 months. I'm about to cancel my credit card. You will get no response from customer service. The link to cancel will not send an email response from the company. Their chat bot also leads nowhere. A real scam!!!
23 July 2025
Unprompted review
Reply from Documentify
Hi J,
We’re sorry to hear about your frustration. Please note that we did respond to your requests and your subscription has already been canceled, so you won’t see any further charges. It’s possible our replies went to your spam or junk folder — please double-check for emails from support@documentify.com
.
We always aim to assist our customers promptly, and we’re here if you still need help.
Warm regards,
Ernesto
Documentify Support Team
The website was extremely easy to use
The website was extremely easy to use. I was able to quickly get two documents I needed, filled out the required information, and downloaded the completed docs with everything needed for the notary. It took the “scary” out of legal documents.
31 August 2025
Unprompted review
Reply from Documentify
Hi Brenda,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Cancel
I am trying to cancel for last 3 months but can't get any response from customer service.
31 August 2025
Unprompted review
Reply from Documentify
Hi there,
I can confirm that your subscription has already been canceled.
Our records show that we have attempted to contact you at support@documentify.com to confirm the cancellation but we didn't receive a response. Could you please check your spam or junk folder?
Warm regards,
Ernesto
Documentify Support Team
I appreciated the help.
I appreciated the help creating a professional reference letter. Great experience.
14 August 2025
Unprompted review
Reply from Documentify
Hi Amy,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Fantastic Support & Service
I initially was using their services for one document that I needed to convert for my 81 year old Father In Law. He is applying for Senior Housing, and some of the documents needed to be converted. My interactions with everyone for help, including Ernesto Padilla were incredibly detailed and ensured I understood all that is available with Documentify. I have since used their services multiple times, and truly grateful. Anything to make life easier is a win for me.
23 July 2025
Unprompted review
Reply from Documentify
Hi Dennis,
Thank you so much for your thoughtful words. We’re truly happy to know that we’ve been able to make things easier for you and your father-in-law during this important process.
It’s always our goal to provide clear guidance and ensure you get the most out of Documentify. We’re grateful for your trust, and we’re glad to hear you’ve been able to benefit from our services multiple times.
Anything that makes life easier is a win for us too!
Warm regards,
Ernesto
Documentify Support Team
Quick prompt response and corrected…
Quick prompt response and corrected actions
7 August 2025
Unprompted review
Reply from Documentify
Hi Mary,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Website used by scammers to steal from me
Someone stole my credit card and used it for this website and they continue to charge my card, despite not having my authorization at any time. I contacted my credit card company about the fraudulent charges, and somehow Documentify was able to charge my replacement credit card before I even activated it. I cannot believe how scammy and unsafe this website must be for people legitimately trying to use them.
24 July 2025
Unprompted review
Reply from Documentify
Hi K ,
We're very sorry to hear about this situation. Please know that we’ve already contacted you at support@documentify.com to look into this matter and help resolve it as quickly as possible.
We're committed to ensuring your concerns are addressed — we’re just waiting to hear back from you so we can assist further.
Warm regards,
Ernesto
Documentify Support Team
I signed up just for the trial just to…
I signed up just for the trial just to print a bill of sale.
I forgot to cancel and got charged for a full subscription. I reached out to see if I could get a refund, as I did not use the service and wasn't planning on repeated future use. The service appears handy, if you need that type of thing often. The customer service agent through text was helpful and refunded my account
29 July 2025
Unprompted review
Reply from Documentify
Hi Sheila,
Thanks so much for sharing your experience! We're glad you found the service useful for your needs, even if it was just for a quick document. It’s great to hear our team was able to assist you promptly and get things resolved.
If you ever need to create another document in the future, we’ll be here to help!
Warm regards,
Ernesto
Documentify Support Team
Persistent communication
Update: Bank representative was able to confirm a refund in process even though it has visually disappeared in the online portal. She also verified that currently there is no additional charge. I am updating this review for the current standing.
July 18
Update. I had to wait for a day for my bank to verify activity. At this point, what has occured so far is, I was charged a membership fee. Asked for a refund because of an ER visit and missed the trial membership. They didnt respond. After submitting a review I was contacted and asked if I would update my review if they gave me a refund. I agreed. Shortly after the fraud dept called and said they tried to charge me again. There was a credit as well. So it appeared i was charged again and then refunded. I explained to the bank what happened, and the wanted to monitor my account. Now I wake up this morning and was notified that they have now removed the credit. I have sent an email to documentify to update them.
Update.. after submitting a 5.star review, i was.contacted by my banks fraud dept. They were trying to charge another $39.99.
Customer service was kind and prompt to address my issue. 5 stars.
28 June 2025
Unprompted review
Reply from Documentify
Hi Misti,
Thank you so much for your kind words! We're really glad to hear that our customer service was helpful and prompt in resolving your issue. Your 5-star feedback truly means a lot to us.
If there's anything else you ever need, we're always here to help!
Warm regards,
Ernesto
Documentify Support Team
Reply from Documentify
Hi Tzoyben,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
I needed a rental contract
I needed a rental contract. The one designed for my request was perfect for my needs. It saved me a lot of writing! I was charged $39.99 after the trial but that’s what they said would happen. I’ll have to use the service more to create more documents.
23 May 2025
Unprompted review
Reply from Documentify
Hi Don,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
I needed a specific document that was…
I needed a specific document that was legitimate and delivered to me quickly. Documentify delivered both. I love this service and will recommend it to all my business associates.
9 June 2025
Unprompted review
Reply from Documentify
Hi Christale,
Thank you so much for your kind words! We're thrilled to hear that you found the document you needed and that our service delivered quickly and reliably. It means a lot to us that you’d recommend Documentify to your business associates — we truly appreciate your support!
If you ever need anything else, we’re here to help.
Warm regards,
Ernesto
Documentify Support Team
Sneaky hidden subscription service.
I have the same situation as everyone else, thought I was printing one page for $1.99 and got charged $39.99 later. Like anyone would actually need to subscribe. Very deceptive company. I don't know where it said anything about a subscription, but I guess it was hidden somewhere.
21 May 2025
Unprompted review
Reply from Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
I printed one legal form for $1.99
I printed one legal form for $1.99. One week later, I was charged $39.99. This was clearly fraudulent. I would not recommend anyone else use this company.
16 May 2025
Unprompted review
Reply from Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
Same as above drafted 39.99 without…
Same as below drafted 39.99 without permission, don't use these guys it's a scam.
28 January 2025
Unprompted review
Reply from Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
I used the service one time and paid…
I used the service one time and paid the $1.99. I then was charged $39.99 per month for three months. I immediately asked for a refund for all those months. Too many companies hope you won't notice the ongoing charges. I hope this company will do the right thing.
6 January 2025
Unprompted review
Reply from Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
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