Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more
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When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more
Company replied
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more
Company replied
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more
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Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Khan,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. FARKAS,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
The NHS kept refusing me a previous…
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with very few side effects. After 3 years of being made to jump through hoops by the NHS and getting nowhere, I decided to use Doctoronline to buy the aforementioned medication from their website. Even though it cost me more than a standard prescription charge, it was well worth the money to feel better again. Now I feel more happy and have less pain and symptoms. Thank you for a fantastic service!
7 May 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Sothis,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Doctoronline
Very user friendly experience
Very user friendly experience, reasonable pricing and efficient service
4 May 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Aldred,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Never have any issuesat all this last…
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted with one online great freindly issue resolved back to happy..Very good service for the most part and can not argue with the quality.
16 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Whatever,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Red,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Excellent. No complaints.
Excellent service. Never any problems. Been using regularly for some time now. Recommend.
29 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
an excellent service from…
an excellent service from dotoronline,sorted and delivered quickly
26 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. hill,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Cancelled my orders twice with no…
Cancelled my orders twice with no further information after first order was fine and hadn't changed details. No option to ask about order either. (?)
Update: That's not true at all. I didn't receive any email about why it was canceled. This is what they sent me LOL
"This e-mail is to inform you that your order with number xxx has been declined by the pharmacist.
Your order has therefore been cancelled and your payment will be refunded by our finance department within 3-5 days.
Please bear in mind that our Customer Service is not authorized to access your medical details, and is therefore unable to give you the exact reason for the pharmacist's decline.
"
Just that it was DECLINED (?) by the pharmacy after being approved by the doctor. Even so it really doesn't matter it's the second time with no reason given. A good company would reach out.
Approved by doctor, canceled by pharmacy twice, orders one month apart.
Was able to switch to somewhere else and buy with exact same info and questionnaire, after wasting the week waiting for them to ship. They're fine until there's an issue, there are better options.
27 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear A. Marcus,
Thank you for taking the time to express your concerns. We are very sorry to hear that you experienced this after your first order went fine.
You are correct that the message you received from the Customer Service did not include a detailed explanation. Please note that, due to strict privacy and medical regulations, we as Customer Service are not authorized to receive specific medical or pharmacy-related reasons and therefore we cannot share this via standard notifications.
We understand that you would have preferred a more proactive approach, and we will take this feedback into account as we continue to improve our service.
We would like to clarify that, while your order may be approved by a doctor, the pharmacy performs a final verification before dispensing the medication. In some cases, they may decide not to proceed.
We’re glad to hear you were able to find an alternative solution. Should you still wish for us to look into your case and request more information from the pharmacy, please feel free to contact us directly.
If anything else remains unclear, please contact our customer service team so we can review your case in detail and clarify any misunderstanding.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Luck,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Easy ordering and fast delivery
Easy ordering and fast delivery. Thank you.
25 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Helen,
Thank you very much for awarding our services a fantastic 5-star rating.
We are delighted to hear that you found the ordering process easy and the delivery fast. Your positive feedback means a lot to us.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Dokteronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Seria,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
my order never arrived
my order never arrived
helpline disconnected
online chat not working
is this a scam ?
9 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Alf Common,
Thank you for your feedback. We are sorry to read about your experience and understand your concern.
Please be assured that all shipments are sent with a tracking code, which allows you to follow the delivery directly with the courier. If you are unable to obtain information through the courier, we will gladly investigate the matter further and work towards a suitable solution.
Kindly note that our chat and phone support are available during business hours. If you attempted to reach us outside of these hours, the chat provides the option to leave a message, and our agents will follow up as soon as service resumes.
We invite you to contact us by email with your order details (order number and full name), and we will be happy to assist you further.
Kind regards,
Customer Service Team - Doctoronline
Simple process
Simple process. Always get my order as requested. good price, quick delivery with tracking
12 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Pryce,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased to hear that you found the process simple and that your order was delivered as requested, with good pricing and fast delivery. Your feedback means a lot to us.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Dokteronline
Clear and prompt service
The process for ordering the medication was clear and when it was approved, the package arrived securely and promptly.
14 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Deacon,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
So easy
So easy! Just fill in the health questionnaire, wait for the doctor to approve the prescription then it’s posted to you! Great tracking information & speedy delivery! Highly recommend!!
9 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Phillips,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Excellent customer service
Excellent customer service, fast despatch, a good online pharmacy.
9 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Jenkinson,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Doctoronline
Great service and communication
Great service and communication. Efficient and discrete.
27 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Parmee-Wilding,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Quick and easy to use website
Quick and easy to use website. Follow up email to confirm all ok. Worth trying.
26 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Excellent service. Highly recommend.
It was a very good experience as the service was efficient. The antibiotics I needed were dispatched as quickly as they could be .... with the weekend falling in between the consultation and then them being dispatched there was a delay but that couldn't be helped. The antibiotics I received cleared up the condition I had very well. I would definitely use the service again should the need arise. Many thanks as if I'd not received the treatment I did I wouldn't have recovered as quickly as I did - if at all!
23 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Chaplin,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
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