Docsity.com Reviews 1,851

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its user-friendly interface, ease of navigation, and the abundance of study materials available. Many found it highly effective for boosting study speed and improving grades, appreciating the organized and accessible resources. People also value the opportunity to sell their own documents and earn income. However, some customers also noted issues with the website's clarity regarding subscriptions and pricing. There were complaints about the unclear point system and the need to purchase additional points even after subscribing, leading to unexpected costs. Additionally, some people were dissatisfied with the quality of certain documents, citing misleading descriptions, outdated content, or watermarks that rendered files unusable.

What people talk about most

Website

People report ambiguous experiences with the website. Many reviewers praise it as a reliable and amazing... See more

User experience

Consumers generally find the user experience to be positive, highlighting the platform's ease of use,... See more

Product

Clients share ambiguous opinions on product. Many reviewers praise the platform as a great tool for studying,... See more

Subscription

Customers had negative experiences with subscription. Reviewers express significant dissatisfaction with the... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction and feeling ripped off... See more

Based on these reviews

Rated 4 out of 5 stars

Great experience with Docsity from both sides. As a learner, I've always found what I was looking for with affordable prices; from the vendor's side, something should be better managed, such as the sa... See more

Company replied

Rated 4 out of 5 stars

This a very useful source of material to help prepare an exam by way of Lecture Notes, Quiz and even flashcards. The material is generally of good quality, some is outstanding, very little is insuffi... See more

Company replied

Rated 4 out of 5 stars

VERY RELIABLE SITE AND ASSIST WITH SHARING OF NOTES.WOULD REALLY APPRECIATE IF THEY UPGRADED THEIR SYSTEM TO SHOW SALES PROGRESS SINCE THE BEGINNING. OTHERWISE ITS ONE OF THE BEST TOOLS

Company replied

Rated 4 out of 5 stars

Very good platform to sell university notes, the payments are real and they take just few days to get processed. The only downside for me it’s that in years I haven’t been able to turn on notification... See more

Company replied


Company details

  1. Career and Education Provider
  2. Educational Institution

Written by the company

Docsity's been schooling us all since 2010, turning average students into scholars (or at least trying to). Got notes? Good, because on Docsity, they're not just doodles—they're gold! Dive in with 15 million mates. Hope you're not agoraphobic!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good customer service

Good customer service

11 September 2025
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your positive feedback!

Our daily commitment is to ensure the platform remains a trustworthy and well-supported resource for your needs.

Thank you again for your support!

Best Regards,
The Docsity Staff

Rated 4 out of 5 stars

Best study documents

Best study documents.
Docsity is helping students achieve their goals in exams, pass with A+ grade. Thanks so much to docsity

13 November 2025
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your feedback! We are delighted to hear that our platform is helping students achieve their academic goals.

Thank you again for your support!

Best Regards,
The Docsity Staff

Rated 5 out of 5 stars

Easy to upload and download documents

Easy to upload and download documents

13 February 2025
Docsity.com logo

Reply from Docsity.com

Hello,

We truly appreciate you taking the time to share your positive feedback.
It is wonderful to hear that our platform has proven to be a valuable resource for your studies. Our team is fully committed to continuously working on improving the experience for all our users.

Thank you again for your support!

Best Regards,
The Docsity Staff

Rated 5 out of 5 stars

It's a good platform

Good at providing better platform for studies

6 November 2025
Docsity.com logo

Reply from Docsity.com

Hello,

Thank you for your kind words.
We strive every day to continue being a point of reference for your educational journey and to provide a better platform for studies.

Thank you again for your support.

Best Regards,
The Docsity Staff

Rated 1 out of 5 stars

Docsity is a ripoff… DocShitty

Docsity is a ripoff… DocShitty! You pay for a monthly prescription but there’s also a fee to purchase additional tokens which are then used to download documents that are free through a simple search on the internet. The additional charges/fees aren’t clearly listed or explained when signing up for an account and they won’t refund your money after you discover the truth. Can’t wait for the class action.

4 November 2025
Unprompted review
Docsity.com logo

Reply from Docsity.com

Hello,

We are truly sorry to hear that your experience with our platform was so negative and that it did not meet your expectations. We understand your frustration concerning the points system and the subscription structure.

We want to confirm that all necessary information regarding our membership plans and the points system for accessing documents is consistently detailed and available both at the moment of purchase and within our Terms and Conditions, which are accepted during the sign-up process.

Should you require any further verification or clarification on your account and our policies, please contact our support team directly at info@docsity.com. We would be pleased to answer all your questions.

Best Regards,
The Docsity Team

Rated 3 out of 5 stars

Delay with the payment

Delay with the payment

23 October 2025
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Reply from Docsity.com

Hello,

thank you for your feedback.

We want to assure you that the specific timelines and procedures for withdrawals are clearly indicated in our Terms and Conditions on the website.

We are continuously working to ensure our service is as efficient and transparent as possible.

Best Regards,
The Docsity

Rated 5 out of 5 stars
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your positive feedback!
We are thrilled to hear that you are satisfied with the wide variety of study materials available on the platform.

Our goal is to offer a complete and trustworthy resource to support all your academic needs.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your positive feedback!
We're happy to hear that you are consistently getting what you need, right when you need it.

We aim to provide a reliable and well-organized environment for all our users.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars

best for exam preparation

25 September 2025
Unprompted review
Docsity.com logo

Reply from Docsity.com

Dear Tianqi, thank you so much for your feedback!

We are happy to learn that our platform has been a valuable resource for your studies. Our team works daily to improve our users' experience.

Thank you again for your support 🥰

Warm Regards,
The Docsity Staff

Rated 2 out of 5 stars

Too little retirbution for sellers

Too little retirbution for sellers, especially considering that you take 20% on EACH sale.

9 October 2025
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Reply from Docsity.com

Hello,

thank you for sharing your feedback. We appreciate your input regarding the seller retribution structure on our platform.

We are committed to maintaining a system that provides great value and support to our entire community.

We appreciate your contribution.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars

The earnings are great tho withdrawal…

The earnings are great tho withdrawal takes time....
The company is doing a ver good job letting people earn a living expecialy jobless people....

9 October 2025
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your positive review! We are very pleased to know that you find the potential for earnings on our platform to be a great benefit.

We also appreciate you sharing your thoughts on the payment timeline. Providing a fair and efficient service is our main focus, and we take your feedback seriously as we work continuously to improve the user experience.

Thank you for your continued support!

Best Regards,
The Docsity Team

Rated 1 out of 5 stars

Misleading and unclear explanation of…

Misleading and unclear explanation of how the membership works. How do you justify charging $18 for 150 points which is used up by downloading one document that doesn't even provide all the information needed. The site is very unclear how the point system works when they offer you the different subscription packages causing you constantly have to buy more points. Customer service via email is robotic and extremely unpleasant. Waste of money and time - DO NOT USE THEM. I cancelled my subscription in less than 30 mins of getting once I realized this is hoax on the company's part to just get $ from me.

15 October 2025
Unprompted review
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Reply from Docsity.com

Hello,

We are truly sorry to hear that your experience with our platform was so negative and that it did not meet your expectations. We understand your frustration.

We want to assure you that all necessary information concerning the functionality of our memberships and the points system for accessing documents is consistently detailed in our Terms and Conditions.

We strive to provide a transparent, fair, and efficient service for all our users. We regret that your interaction with our support team was unsatisfactory, and we continuously work to ensure our assistance is as effective as possible.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars

Great platform that's guides through…

Great platform that's guides through all kind of exams and te
sts

9 October 2025
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your excellent feedback! We are delighted to hear that you find our platform to be a great resource.

Our commitment is always to provide a fair and efficient service to support the success of all our users.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars

Good

Nice well arrangements

9 October 2025
Docsity.com logo

Reply from Docsity.com

Hello,

thank you for your positive feedback! We are pleased to hear that you found the organization on our platform to be great.

We work hard to ensure we provide an efficient and correct service for all our users.

Best Regards,
The Docsity Team

Rated 2 out of 5 stars

Misleading Premium Subscription

I’m disappointed with my experience. It’s not clearly stated that after paying for a “premium subscription,” you still need to pay extra to download individual documents. I’ll give credit where it’s due — the one document I managed to access was helpful for my exam. However, I expected that a premium subscription would provide access to multiple documents throughout the week without additional charges. Overall, the setup feels misleading and not worth the cost.

Edit -
Since I cannot reply to Docsity after they have replied to my review, I have a comment to their reply.
- Thank you for your response. While the plan section explains that users must have either a Free or Premium plan and use points to access documents, it still does not clearly explain what those points are worth. The terms mention Basic and Premium Points and that they must be spent to access content, but they never define how many points are needed per document or what one point equates to in actual value. Without this information, users cannot accurately understand what they are paying for or how far their subscription or Power Recharge purchase will go. Clear and transparent point-to-value information would make the plans and payment structure much more understandable and fair to subscribers. so my initial review still stands.

6 October 2025
Unprompted review
Docsity.com logo

Reply from Docsity.com

Hello,

we're genuinely sorry to hear that your experience with our platform was disappointing and that you feel the setup was misleading. We understand your frustration.

We want to assure you that all information regarding the functionality of our premium subscriptions, the points system for downloads, and the conditions for accessing documents is clearly stated in our Terms and Conditions and throughout the subscription purchase process.

We appreciate the credit you gave regarding the quality of the document you used; our team is committed to providing valuable materials.

We'll certainly review the clarity of our communication again, as we always strive to ensure our service is transparent, fair, and efficient for all users.

Best Regards,
The Docsity Team

Rated 5 out of 5 stars

Everything is great but the the…

Everything is great but the the withdrawal process is a bit slow.

25 September 2025
Docsity.com logo

Reply from Docsity.com

Hello,

Thank you for your excellent feedback! We're genuinely pleased to know that your experience with our service has been so positive.

Our goal is always to provide a fair and efficient service for all our users.

Thank you for your continued support!

Best Regards,
The Docsity Team

Rated 4 out of 5 stars

Everything is ok, just a small suggestion

I'm still quite new to this website, but I uploaded some notes quite easily and everithing went well. I would just suggest to remove the limit of 5 euros to be able to withdraw your earnings and put them into your personal Paypal account, because even if you earned less, they are still your money and you should be able to transfer them to use them whenever you want :)

25 September 2025
Docsity.com logo

Reply from Docsity.com

Hello,

Thank you so much for your review! It's great to hear that your first experience with us was so smooth.

We also sincerely appreciate you taking the time to share your suggestion regarding the minimum withdrawal limit. We consider all the advice left by our users to be incredibly valuable for improving our platform and ensuring our service is always fair and efficient.

We will certainly take your input into consideration as we continually work to enhance our features and payment processes.

Thank you again for your support and for helping us grow!

Best Regards,
The Docsity Team

Rated 4 out of 5 stars

Really useful and easy in downloads and uploads

I found it really useful, i used it to study specific things and as well to sell some papers i personally wrote to earn some money. Everything was clear and smooth in the process of downloading and uploading.

1 October 2025
Docsity.com logo

Reply from Docsity.com

Hi Matteo, we truly appreciate you taking the time to leave us a review.

We're glad the platform was useful for your studies and for selling your papers. Our team works daily to improve our users' experience. Thank you once again for your support!

Best regards,
The Docsity Staff

Rated 4 out of 5 stars

About docsity charge fee its too high

About docsity charge fee its too high

18 September 2025
Docsity.com logo

Reply from Docsity.com

Dear User,

Thank you for sharing your thoughts. We understand that pricing is an important aspect, and we always aim to offer a service that reflects the value of the resources and opportunities available on Docsity. Your feedback is important to us, and we’ll keep it in mind as we continue improving the platform.

Best regards,
The Docsity Staff

Rated 5 out of 5 stars

I have been using it a while and really…

I have been using it a while and really it has helped me a lot selling my document ....support me financially

25 September 2025
Docsity.com logo

Reply from Docsity.com

Dear User,

Thank you for sharing your experience! We're so glad to hear that Docsity has been helpful not only academically but also in supporting you financially through selling your documents. It's great to see the platform making a real difference. We appreciate your trust and are here to support you along the way!

Best wishes,
The Docsity Staff

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