Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... See more
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Review summary
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Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... See more
Company replied
Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... See more
Company replied
We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... See more
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Company details
About DNA Payments
Written by the company
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contact info
10 Lower Grosvenor Place,, SW1W 0EN, London, United Kingdom
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Card Machine
Guy was very helpful with nice and easy set up of our new card machine. Made it very simple and talked us through it all.
3 February 2026
Reply from DNA Payments
Hi There
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
So Fast and knew exactly how to help…
So Fast and knew exactly how to help and explained it so easily DNA have been excellent yet again.
2 February 2026
Unprompted review
Reply from DNA Payments
Hi Anthony
That's great news, and thanks very much for letting us know about how fast and helpful our team have been! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A920 Pro
Very efficient and patient
Sandra was most helpful regarding our settings on our device
2 February 2026
Unprompted review
Reply from DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Sandra! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Martin
That's great news, and thanks very much for letting us know about how helpful and professional our team are! We're delighted to have helped you with your new account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thanks to Josh
Thanks to Josh who just helped me re set my terminal which had frozen. Got straight through and it was sorted out in minutes so I was able to keep processing customer payments.
30 January 2026
Unprompted review
Reply from DNA Payments
Hi Joe
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
easy to use.
30 January 2026
Unprompted review
Reply from DNA Payments
Hi there
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was extremely helpful and explained…
Guy was extremely helpful and explained everything in great detail. The couple of points I was unsure of, he broke down and explained to me until I understood completely what I was doing so that I would be comfortable using the machine after the call had ended.
29 January 2026
Reply from DNA Payments
Hi Kev
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Been with DNA payments for over 2 years…
Been with DNA payments for over 2 years now. Carlie has been a God send, always available when required and does her best to get me whatever we need..got the best rates and the best account manager!
29 January 2026
Unprompted review
Reply from DNA Payments
Hi Mohammad
That's great news, and thanks very much for letting us know about Carlie! We're delighted to have helped you with your service. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Ramesh
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Reply from DNA Payments
Hi Gary
That's great news, and thanks very much for letting us know about Guy & Rocky! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fab Customer Service!
Dougie called me to provide detailed guidance on setting up the payment link. His assistance was invaluable, as he carefully walked me through each step of the process, ensuring I understood all the specifics involved.
27 January 2026
Reply from DNA Payments
Hi Rod
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you with your payment link setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
From filling the online form in to…
From filling the online form in to arranging a meeting was less than 5 days. Had a really productive meeting explaining to DNA our requirements for them to get everything set up within 3 more days. Super quick service from all the team. Would highly recommend these guys.
23 January 2026
Unprompted review
Reply from DNA Payments
Hi Lee
That's great news, and thanks very much for letting us know! ! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
as always, great fast esponse
as always, great fast esponse, which is what is required whensomething goes wrong
22 January 2026
Unprompted review
Reply from DNA Payments
Hi Karl
That's great news, and thanks very much for letting us know how great the response time was for your query! We're delighted to have helped you!!
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Ethan & team
Awesome system & staff, Ethan who set it all up for us was amazing, no question is a silly one just ask away. He made sure to compare from our previous card payment company and we are already seeing the difference monthly!
The team who ring you to set it up were good too, straight forward & helpful.
Thank you to Ethan for the excellent service, and DNA for being a good value card payment service provider!
19 December 2025
Unprompted review
Reply from DNA Payments
Hi Rebecca
That's great news, and thanks very much for letting us know about how helpful Ethan was! We're delighted to have helped you with your new machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dylan was very helpful in solving the…
Dylan was very helpful in solving the issue we had today. Very patient as we had internet problems which delayed the process.
But Dylan was not rushing until the problem was resolved.
22 January 2026
Unprompted review
Reply from DNA Payments
Hi Kevin
That's great news, and thanks very much for letting us know how helpful Dylan has been! We're delighted to have helped you with your query and will make sure Dylan receives the credit he deserves.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was so kind and helpful
Amina was so kind and helpful. Very patient and informative.
22 January 2026
Reply from DNA Payments
Hi Amy
That's great news, and thanks very much for letting us know about how helpful Amina was! We're delighted to have helped you with your new machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
understood my query
understood my query, and talked me through all aspects of the settings needed on my hand terminal.
great attitude, extremely knowledgeable, solved my issue instantly.
couldn't ask for a better service.
thank you DNA.
22 January 2026
Unprompted review
Reply from DNA Payments
Hi Josev
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Just switched over to DNA payments and…
Just switched over to DNA payments and due to start making payments.
So far, great service and quick communication from Uzair, Mark and Andy who have all been kind and helpful.
21 January 2026
Reply from DNA Payments
Hi Bolton Trader
That's great news, and thanks very much for letting us know about the great service you received from Uzair, Mark and Andy! We're delighted to have helped you with your switch to DNA Payments.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doug was incredibly helpful
Doug was incredibly helpful, patient and concise with his instructions, a true asset
21 January 2026
Reply from DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about how helpful, patient and concise Doug was ! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Our experience with DNA payments has always been fantastic since the initial introduction.
The team are all extremely helpful and knowledgeable.
Ryan is our local area manager and is always reachable when we need him. He set up our account with ease and made the whole process smooth and tailored to us. Nothing is ever too much and he is always just a call away.
Dougie from the activation team has also been a great help! From the first call to check in and make sure everything is set up correctly for us to our latest call with him to set up some new equipment, he explains everything in great detail and is sure we understand everything in detail. He answers all questions and concerns excellently and his customer service and care is outstanding.
The machines are very user friendly as is the online portal. We always recommend DNA payments to anyone.
21 January 2026
Reply from DNA Payments
Hi Kari,
That's great news, and thanks very much for letting us know about how friendly and helpful Dougie and Ryan have been! We're delighted to have helped you with your new setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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