Terrible customer service
Terrible customer service - avoid like the plague unless you just want to buy bezel inserts.
3 May 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Crap product and crap customer service.
Products do not have precise measurements. Emailed for return, owner requested proof of issues, provided proof with video and photos then proceeds to tell me they’ve sold over 1,000 cases and it’s not their issue. NO customer service. Go to Watch-Modz.com or CrystalTimes
28 June 2023
Unprompted review
Perfect shopping experience
I receive every component in a perfect packaging. Moreover, they change the value of shipping to avoid customs taxes.
20 May 2023
Unprompted review
Awful company - use Crystal Times!
Awful company. No customer service. Many good vendors out there, don’t waste your time here.
14 June 2022
Unprompted review
Warning, Customs fees and VAT
Unfortunately this company ships from Singapore. It’s been a few months since receiving the item in the post and I have now just received an invoice from DHL for VAT & customs. Their T&Cs are hidden away and state it is the customers responsibility. Warning, do not buy from if you live in the UK.
4 June 2021
Unprompted review
Excellent products and lovely website…
Excellent products and lovely website design
8 February 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.