ASKO Danmark Reviews 

1,048
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Second review to correct my first negative review Asko 3 years later did replace faulty cook top with new induction cook top THAT IS AMZING THANK YOU a ethical company that hounded its exte... See more

Company replied

Rated 1 out of 5 stars

Purchased a larder integral fridge Within a week the door became very hard to open, the seal was replaced twice but within a short period the same problem occurred. We replaced the fridge with... See more

Rated 5 out of 5 stars

I Also had an issue with some damaged trays for my dishwasher. My dishwasher is also more than 2 but less than 5 years old. So we are in between ordinary warranties and Quality service. Customer car... See more

Company replied

Rated 5 out of 5 stars

I had an issue with some damaged trays for my dishwasher due to rust. Not high quality. However - Ivan from Customer care were super fast to respond and wrote that they would take care of the issue... See more

Company replied

Company details

  1. Appliance Store

Written by the company

ASKO producerer produkter af høj kvalitet til både private og professionelle, med skandinavisk design og funktionalitet. Vores mål er at producere holdbare produkter som opfylder - og helst overgår - vores kunders forventninger.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.7

All reviews

(1,048)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

We experienced a problem with our dishwasher machine, I contacted ASKO and got great help from Angela. Now our machine washes perfectly again! Thank you, Angela!

3 December 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Thank you for your positive feedback. Nice that Angela could help you out with your dishwasher.

Br.
Team Asko

Rated 2 out of 5 stars

ASKO Dishwasher (model DBI364IS), would not purchase again

Not wanting to invest further repair dollars into our 9 year old LG dishwasher we went looking for a replacement. After several hours of comparison shopping, we were convinced that the ASKO model DBI364IS was our solution. We purchased it in early September 2024, and truthfully, it has been a regrettable experience.
Yes, the dishwasher is quiet, but the tine's placement in the bottom and top racks aren't as useful as it would seem. There is MUCH less space in the ASKO dishwasher than the LG model it replaced in our home (often we need to run the ASKO twice in one evening, to do the same amount of dishes / pots that were done in one load by the LG).
And, the outcome isn't as clean. Very few times did something come out of the LG dishwasher dirty. Every piece of cutlery, container, and pot needs to be inspected on exiting the ASKO to ensure it actually is clean.
If you want 10 plates cleaned to perfection, at an expensive price, this is your dishwasher.
If you actually want to have your dishwasher clean the pots, pans, plates, glasses and cutlery from a family of 4's supper, then best to pass on this particular model, and maybe brand.

Have not purchased ASKO in the past (in fact, had never heard of it until Sep of this year), and will not be purchasing again.

8 September 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Sorry to hear that the product did not live up to your expectations.

vh.
Team Asko

Rated 5 out of 5 stars

Quick service from Ivan “Customer care”

I had an issue with some damaged trays for my dishwasher. My dishwasher is more than 2 but less than 5 years old. So we are in between ordinary warranties and Quality service.
Customer care were super fast to respond and wrote that they would take care of the issue and send some replacement parts.
Thanks Ivan I am looking forward to receive the parts.

10 October 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Thank you for your positive review. Nice to hear that Ivan helped solving your problems.

Br.
Team ASKO

Rated 5 out of 5 stars

It is truly true !

Thanks Ivan for the help. It is truly true !

1 September 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi Phillippe

Thanks for your 5 * accommodation :)

BR Team ASKO

Rated 5 out of 5 stars

I experienced a speedy customer service…

I experienced a speedy customer service handling same day complaint was made a service technician was ordered - now awaiting to make an appointment with the technician.

1 July 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hej Jesper

Tak for din flotte anmeldese, den sætter vi virkelig pris på.

Mvh ASKO

Rated 5 out of 5 stars

friendly customer service

Friendly help, quick to send new spare parts on warranty free of charge.
Ivan and Dan from the danish office were quick to reply.

1 June 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hej Morten

Tak for din fine anmeldelse, den vil jeg straks give til vores dygtige team.

Mvh ASKO

Rated 2 out of 5 stars

Our oven/microwave was defect

Our oven/microwave was defect. It cost €400 euro to repair a print. After replacing the print the oven has blocked with an anti calc program! This cost another €100 euro. Our repairshop has no support from Asko.

26 January 2024
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi R. H.,

That's a lot of money, I understand your frustration! Was this ASKO in Denmark? If so, could you send me an email to salg.dk@gorenjegroup.com with a copy of your receipt attached, and I can look into it for you (write Att: Lisa - Trustpilot in the subject line).

Kind regards,
Lisa

Rated 1 out of 5 stars

Terrible Experience and Lousy Warranty

I can on follow the bad reviews for ASKO Danmark. I have a 3 1/2 year old ASKO Dishwasher, top of the line.
It came up with a F54 and an alarm noise sound 24/7.
I had to contact a local electrician Service to help and get rid of the noise. They also stated that the dishwasher would cost the price of a new to fix it.
I contacted ASK in regard to my 5 year warranty and it was by the support accepted. I waited 2 1/2 week for a ASKO service who stated the same, no cure - buy a new. Now I am presented with not only that the warranty will not cover due to have a third party electrician they also present me with an invoice.
So 2 x invoices just to know, Sorry we can not help you and by the way the warranty will not cover.....
I would write something very bad, as I am very upset and disappointed. I will never ever recommend your product or service. Your mindset and values are outdated and you loose business and goodwill.

2 November 2023
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi Christian,

I'm so sorry you are experiencing problems with your washing machine, but I'm not really sure what you mean. If you have a problem with your product, you need to contact us - not a local electrician service, as this is of course not covered by your warranty.

I would very much like to look further into your case regarding the second invoice, so if you want you are welcome to write to me on salg.dk@gorenjegroup.com. Please attach your receipt for your purchase, and write "Att: Lisa - Trustpilot" in the subject line - and I will look at it as soon as possible!

Kind regards,
Lisa

Rated 1 out of 5 stars

Worst Dishwasher/ Service

Asko Dishwasher a lot of F10 F11 errors after 1 year.

2 technicans later after waiting more than one month to be repaired.. it still does not work, despite the technican said it works before he left and changed several parts.

After first cycle it came up with F10 error again.. now we have to wait again…

Can‘t recommend Asko Dishwasher.
Low quality product, for way too high price.. SLOW service , being without a dishwasher for over a month with 3 kids .. not acceptable.
Last time buying ASKO

4 October 2023
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Dear Pia
We are of course sorry to hear that you have had a negative experience with your Asko product.
It is also not okay that the product does not work after techniques visits. We are well aware that unfortunately there is a bit of a delays for new techniques visits at the moment and we regret this as well.
We would like to look into your case, so please send us a copy of the invoice and send it to our technical support at kundeservice.dk@asko.com. Please mark the E-mail with Trustpilot
Best regards
Grethe

Rated 1 out of 5 stars

Two years and two months - Broken already!

Two years and two months old and already my W20844.W Washing Machine is broken! Almost like it was made to break just after the guarantee ran out. I have had Asko products before and have been really pleased with them but not sure I will buy their products again. It wasn't the cheapest machine on the market either, so I would have hoped that it would have lasted a lot longer than this before a repair was necessary. Looks like the "magnetventil" or "water inlet valve" is broken as it leaks every time the machine fills up with water. Very disappointing Asko! Please do better!!

14 March 2022
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi Jerome

If you need to get in touch with us, please send an email, marked Trustpilot. And info about what is wrong with the machine, to teknisksupport.dk@gorenjegroup.com

Regards
ASKO

Rated 1 out of 5 stars

Keep up the great work

Your oven would work better as a cupboard.
Barely works. Unnecessarily complicated. Manual badly written and built just as badly as the product itself.

6 February 2022
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi John

Thanks for your review
If you want us to look at your case, please send us an email to teknisksupport.dk@gorenjegroup.com
Label the case with trustpilot and write some info about your product.

Best regards
ASKO

Rated 5 out of 5 stars

God service!

7 October 2021
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hej Kunde

Mange tak for den 5 stjernede anmeldelse

Med venlig hilsen
ASKO

Rated 1 out of 5 stars

Noisy products with non-existing…

Noisy products with non-existing service part of Gorenje

Recently had a ASKO CI96374W delivered by major danish White good company

Even after recording and sending videos to them, they refuse the claim refering to constant clicks from induction technology is ‘normal’

Absolute can’t recommend if you looking for quality product.

14 April 2021
Unprompted review
ASKO Danmark logo

Reply from ASKO Danmark

Hi Peter

Thanks for your review

If you need to get in touch with us, feel free to send an email to teknisksupport.dk@gorenjegroup.com
Please mark mail Trustpilot.
Send us Name, adress and phone number and copy of invoice

Regards

ASKO

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