Very knowledgeable shop staff; whilst we had dome some research and were confident I what we wanted, he took the time to go through the various DJI options & models with us ensuring that we bought th... See more
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Very pleasant customer service rep. I rang last Friday to check delivery status on m8crophones for my grandson. The courier had not collected them from the store. It was looking luke they would not be... See more
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Very impressed! For under 300£ you can get the camera and I got the chest strap too. It’s very worth it, I’ve gone surfing with it 6x so far and the recording is top quality. It was slightly cumber... See more
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I was pleasantly surprised by how quickly my order was processed. I placed my order after 3 pm, but it was still packed and dispatched the same day. I was told it would arrive the next day, and I... See more
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Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
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Reply from DJI | Hasselblad
Hi Nigel Furness,
We appreciate you taking the time to leave us this fantastic review! We are so glad you are enjoying our products and services.
DJI | Hasselblad Customer Care Team
Fastest delivery
Fastest delivery, great service, just what I've got used to with DJI/Hasselblad.
15 July 2026
Reply from DJI | Hasselblad
Hi John Cooper,
We're thrilled to hear you're consistently satisfied with our fast delivery and great service. Thank you for your continued trust and positive feedback!
DJI | Hasselblad Customer Care Team
buy the second
15 July 2026
Reply from DJI | Hasselblad
Hi Jeremy Zhao,
Thank you so much for taking the time to review us. We hope to serve you again soon!
DJI | Hasselblad Customer Care Team
Very helpful when we had to reorganise…
Very helpful when we had to reorganise the delivery options.
Informative and Honest information regarding the move to the UK classes
3 July 2026
Reply from DJI | Hasselblad
Hi Donald Horne,
We're so glad we could assist with your delivery options and provide helpful information about the UK classes. Your positive review is truly appreciated!
DJI | Hasselblad Customer Care Team
Nothing went wrong from ordering to I…
Nothing went wrong from ordering to I got my order, everything was explained to me clearly, and I got my order the next day
15 July 2026
Reply from DJI | Hasselblad
Hi Jason Woods,
We're delighted to hear that your ordering experience was so smooth and that everything was clearly explained to you. It's wonderful to know your order arrived so quickly! Thank you for your lovely comments.
DJI | Hasselblad Customer Care Team
Poor experience in the Regent Street store
My third visit to the Regent Street London store as I've been debating buying the Pocket 3/4/Pro for a while.
The team must be smashing their sales targets to be so disinterested in making a sale. I first visited earlier in the year when I was considering a 3, and the 4 was not yet released. Had they made even a basic effort they could have had a sale then. I revisited when the 4 was out and was happy to buy one, but again, was faced with an assistant with zero drive to sell me something. When I asked about the release date of the 4P I was told "we've got no info so you may as well look on the Internet".
Again, no attempt to sell me a 4, or offer a preorder of a 4P. A simple "shall I grab you a 4, then?" would have closed the sale.
That's twice I walked away from the store empty handed because I didn't feel valued.
This week as I was in the area and still wanting to buy one, as the 4P was still not available I decided to buy the Pocket 4 creator combo on the website for pickup to ensure it was definitely available, and it said "usually ready in an hour". I arrived 6 hours after buying and a disinterested assistant went off to hunt for my purchase. Turns out they hadn't even prepared it for collection, so I had to wait while they figured out what was going on. The store was dead so I don't see the issue prepping an order. No attempt to upsell accessories, or even ask me if there was anything else I wanted. I wasn't even offered a bag! I would happily have bought extras if I felt they even remotely cared.
In hindsight I should have bought from John Lewis. At least they care about customer experience. I have several DJI products and rate the brand, but needless to say, with such a poor buying experience, I won't be returning to this store!
15 July 2026
Reply from DJI | Hasselblad
Hi STEVEB,
We are truly sorry to hear about your repeated disappointing experiences at our Regent Street store. It is clear that we fell short of providing the service you deserved and that we would expect our customers to receive. We sincerely regret that your visits left you feeling undervalued.
We appreciate you taking the time to share such detailed feedback, as it highlights significant areas where we need to improve. We are particularly concerned to learn about the lack of proactive assistance during your initial visits, the unhelpful response regarding product information, and the issues with your recent in-store pickup. The delay in preparing your online order and the missed opportunity to offer additional support or accessories are not reflective of the experience we aim to provide.
Please be assured that we are taking your comments seriously. We want every customer to feel valued and supported in their purchasing decisions, whether they are browsing or collecting an order. Your feedback is invaluable in helping us achieve this.
DJI | Hasselblad Customer Care Team
Excellent products
Website easy to use, simple to order and fast delivery. Excellent quality products as always 👌
13 July 2026
Reply from DJI | Hasselblad
Hi Andrew,
We're so happy to hear that you found our website easy to use, ordering simple, and delivery fast. We're also delighted that you're consistently pleased with the quality of our products! Thank you for sharing your positive experience.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Nasir,
We're happy to hear that you're satisfied with our service and it was fast and efficient. Thank you for taking the time to leave a review.
DJI | Hasselblad Customer Care Team
DJ I Neo 2 arrived quickly and in good…
DJ I Neo 2 arrived quickly and in good order.
There was an issue over registering the 1 Year refresh but it was easily and rapidly resolved on your chat line.
Thank you very much
14 July 2026
Reply from DJI | Hasselblad
Hi Mr Chris Edgar,
We're so glad to hear your DJ I Neo 2 arrived quickly and that our chat line team could swiftly resolve the registration issue for your 1-year refresh. We appreciate your kind words!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Mr Dar,
We're pleased to hear that you had such a good experience, with our service. Thank you so much for your lovely words, they're greatly appreciated!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Robert,
We are so happy to hear that you found our service to be highly professional when handling your orders. Your positive feedback is truly appreciated!
DJI | Hasselblad Customer Care Team
It was easy to find the items
It was easy to find the items I needed for my dji 1000mini and once placed the order it was very fast delivery and all works great
2 July 2026
Reply from DJI | Hasselblad
Hi Darren Reynolds,
We're so pleased to hear that you easily found the items you needed and that your order arrived quickly. It's great to know everything is working perfectly and you had a positive experience! Thank you so much for sharing.
DJI | Hasselblad Customer Care Team
Putting things right is what matters!
What makes a company great is not when they get things right straight away, it's how they deal with any problems.
The Amazon listing for the item I purchased wasn't clear about whether a charger was included. After I raised this, a charger was supplied free of charge, and better still arrived the very next day.
Thank you so much for excellent service.
14 July 2026
Reply from DJI | Hasselblad
Hi Chris Whelan,
We are so pleased to hear that we could resolve the issue with the charger swiftly and to your satisfaction. It is truly rewarding to know that our efforts to provide excellent service made a positive impact on your experience. We appreciate you sharing your kind words, we are so grateful.
DJI | Hasselblad Customer Care Team
Excellent service!
14 July 2026
Reply from DJI | Hasselblad
Hi Jn,
We are very glad you received such excellent service and took the time to share your positive experience. Thank you so much!
DJI | Hasselblad Customer Care Team
Gym tiktoks
I bought these to start doing tiktoks in the gym and they are worth the buy amazing quality really good noice cancellation for me when I’m in the gym 100% recommend!
14 July 2026
Reply from DJI | Hasselblad
Hi Thomas,
We are so happy to hear our product is perfect for your gym TikToks, we hope they're going well! We appreciate you highlighting the amazing quality and noise cancellation. Thank you for your wonderful recommendation!
DJI | Hasselblad Customer Care Team
Love this company telephone support is…
Love this company telephone support is absolutely brilliant..easy to understand and very straightforward...as for the dji1000 v2...what a brilliant bit of kit...will be staying with this company ...have been with another powestation company for years....will not be going back.
14 July 2026
Reply from DJI | Hasselblad
Hi Barbara Ohare,
We are so happy to hear about your excellent experience with our telephone support and the DJI 1000 V2! Your positive feedback means a lot to us, and we are thrilled to know you'll be staying with us, as a customer. We appreciate you choosing our company!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Paul,
We're delighted to hear that you found our offers to be great value and that your delivery was super quick. Thank you for your positive feedback!
DJI | Hasselblad Customer Care Team
Never had a bad (naff) product
Never had a bad (naff) product. Deliver is rapid and customer service spot on.
Unbeatable across so many aspects of creation and media. 👌
2 July 2026
Reply from DJI | Hasselblad
Hi Warren N,
Thank you for your wonderful feedback! We're delighted to hear that you've consistently received great products and that our delivery and customer service have met your expectations of high standards. We appreciate your kind words, thank you for sharing!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Peter Hill,
We're so happy to hear you had such a positive experience with both our service and our product! Thank you for sharing a lovely review.
DJI | Hasselblad Customer Care Team
Great items as always from DJI, but not without a couple of niggles
Great items as always from DJI. The only things that weren’t great was the packaging. Two small items packed into a large box, which means they were bouncing about in the box. Plus they wouldn’t ship to the Scottish Highlands, which is still on the mainland of the UK and we receive deliveries from all the couriers no problem - so no idea why they wouldn’t ship here. Had to have the items sent to my parents in Yorkshire, for them to post to me.
13 July 2026
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