I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more
I’ve placed 2 orders recently and both have arrived promptly the next day. I like that the delivery via DPD local uses a PIN system - you get a PIN number that you need to give the driver. This certai... See more
Its the simple things, easy to browse and understand the website, easy to place an order. Nice email updates along the way to provide details of delivery etc. After sales support is up there too, quic... See more
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for 2 day delivery on Thursday as…
Paid for 2 day delivery on Thursday as I’m going on holiday on Monday I want a refund
15 July 2026
DJI sent me a faulty drone
DJI sent me a faulty drone, and when it was replaced, the replacement was also faulty. Both drones had the same issue with a flimsy leg and position and map not displaying (Wi-fi was on), and the second drone even produced glitched, corrupted images that were completely unusable for my work. I provided evidence, including the faulty images, yet DJI still refused to provide another replacement.
The most frustrating part is the customer support. Instead of resolving the problem quickly, I have spent over two weeks going back and forth while being left without a working drone. As a professional, this has cost me time and affected my business.
It feels like DJI believes they can treat customers this way simply because they dominate the consumer drone market. If there were more serious competitors, I doubt they would be handling customers like this. Once they have your money, getting a straightforward solution becomes far more difficult than it should be.
Based on my experience, I cannot recommend DJI. If you're considering buying a drone, I would seriously encourage you to look at alternative manufacturers that value their customers and stand behind the products they sell. A premium price should come with premium quality and premium customer service. Unfortunately, I received neither.
6 July 2026
Unprompted review
DJI sent me a faulty drone
DJI sent me a faulty drone, and when it was replaced, the replacement was also faulty. Both drones had the same issue with a flimsy leg and position and map not displaying (Wi-fi was on), and the second drone even produced glitched, corrupted images that were completely unusable for my work. I provided evidence, including the faulty images, yet DJI still refused to provide another replacement.
The most frustrating part is the customer support. Instead of resolving the problem quickly, I have spent over two weeks going back and forth while being left without a working drone. As a professional, this has cost me time and affected my business.
It feels like DJI believes they can treat customers this way simply because they dominate the consumer drone market. If there were more serious competitors, I doubt they would be handling customers like this. Once they have your money, getting a straightforward solution becomes far more difficult than it should be.
Based on my experience, I cannot recommend DJI. If you're considering buying a drone, I would seriously encourage you to look at alternative manufacturers that value their customers and stand behind the products they sell. A premium price should come with premium quality and premium customer service. Unfortunately, I received neither.
6 July 2026
Unprompted review
Fastest delivery
Fastest delivery, great service, just what I've got used to with DJI/Hasselblad.
15 July 2026
buy the second
15 July 2026
Very helpful when we had to reorganise…
Very helpful when we had to reorganise the delivery options.
Informative and Honest information regarding the move to the UK classes
3 July 2026
Nothing went wrong from ordering to I…
Nothing went wrong from ordering to I got my order, everything was explained to me clearly, and I got my order the next day
15 July 2026
Poor experience in the Regent Street store
My third visit to the Regent Street London store as I've been debating buying the Pocket 3/4/Pro for a while.
The team must be smashing their sales targets to be so disinterested in making a sale. I first visited earlier in the year when I was considering a 3, and the 4 was not yet released. Had they made even a basic effort they could have had a sale then. I revisited when the 4 was out and was happy to buy one, but again, was faced with an assistant with zero drive to sell me something. When I asked about the release date of the 4P I was told "we've got no info so you may as well look on the Internet".
Again, no attempt to sell me a 4, or offer a preorder of a 4P. A simple "shall I grab you a 4, then?" would have closed the sale.
That's twice I walked away from the store empty handed because I didn't feel valued.
This week as I was in the area and still wanting to buy one, as the 4P was still not available I decided to buy the Pocket 4 creator combo on the website for pickup to ensure it was definitely available, and it said "usually ready in an hour". I arrived 6 hours after buying and a disinterested assistant went off to hunt for my purchase. Turns out they hadn't even prepared it for collection, so I had to wait while they figured out what was going on. The store was dead so I don't see the issue prepping an order. No attempt to upsell accessories, or even ask me if there was anything else I wanted. I wasn't even offered a bag! I would happily have bought extras if I felt they even remotely cared.
In hindsight I should have bought from John Lewis. At least they care about customer experience. I have several DJI products and rate the brand, but needless to say, with such a poor buying experience, I won't be returning to this store!
15 July 2026
Excellent products
Website easy to use, simple to order and fast delivery. Excellent quality products as always 👌
13 July 2026
DJ I Neo 2 arrived quickly and in good…
DJ I Neo 2 arrived quickly and in good order.
There was an issue over registering the 1 Year refresh but it was easily and rapidly resolved on your chat line.
Thank you very much
14 July 2026
It was easy to find the items
It was easy to find the items I needed for my dji 1000mini and once placed the order it was very fast delivery and all works great
2 July 2026
Putting things right is what matters!
What makes a company great is not when they get things right straight away, it's how they deal with any problems.
The Amazon listing for the item I purchased wasn't clear about whether a charger was included. After I raised this, a charger was supplied free of charge, and better still arrived the very next day.
Thank you so much for excellent service.
14 July 2026
Excellent service!
14 July 2026
Gym tiktoks
I bought these to start doing tiktoks in the gym and they are worth the buy amazing quality really good noice cancellation for me when I’m in the gym 100% recommend!
14 July 2026
Love this company telephone support is…
Love this company telephone support is absolutely brilliant..easy to understand and very straightforward...as for the dji1000 v2...what a brilliant bit of kit...will be staying with this company ...have been with another powestation company for years....will not be going back.
14 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.