It’s a bullshit brand with cheap quality clothing. They also rip you off with the return policy, so please don’t purchase anything and support fake people and their wanna-be companies. There are so ma... See more
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This is my third pair of pajamas from them. They're incredible. The fruit and flower prints are trendy and delicate, the fabric is soft and breathable, and they're incredibly comfortable to sleep in.... See more
The quality has gone downhill since they first started. Customer service will take weeks to resolve your issue. If you make a purchase here, you better pray their product isn’t faulty or you don’t nee... See more
Overpriced. Maybe I was being stupid but hadn't taken into account the changes in import duties post-Brexit and the website and order process did not make it clear. I got lumped with an additional £70... See more
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Everything is such poor quality
Everything is such poor quality. It’s like it wasn’t made for a human body. Cuts are weird and unflattering. Brand has really nose dived sadly.
Not made to last as marketed
I once purchased a blazer from this brand a few months ago and I wear it quite often.
And I really love it, BUT…
They market this blazer to be made to last for years…long story short I paid 189€ for a blazer whose inner lining is now starting to ripple. I had to sew it myself, but this is not what I expect from an item of that price point that is supposed to last for far longer than I have worn it so far.
I love the blazer, but the quality of the stitches and the finer details need some closer attention.
Love DA forever but there are some quality issues
I love DA to death. I own the long black dress, a couple of blazers, a couple of suit pants – these are all the clothes I always reach for. My wishlist is full of other DA items and I hope one day I'll build a capsule wardrobe with their clothes.
However, I must say, the quality isn't as good as it used to be. I love the materials, I can tell that they're sturdy yet soft like butter. But it's the little things like losing a button or the lining ripping... When I pay 200eur for a blazer, it better not lose a button; especially, when my fast fashion pieces never do!
All in all, I want to continue shopping from the brand & I hope the quality goes back to what it was.
The kindest and most efficient customer service!
I didn't have the best first experience with their items.
Due to some loose seems they started ragging and falling apart at the edges slightly after a few washings.
I sought contact through their customer service on their website, which was super easy, and they replied almost immediately.
After reviewing our options, they went out of their way to ensure that I'd receive replacements, which were delivered at no cost within 4 working days.
Furthermore, ordered more clothes because I was so happy with the way I was treated previously and I have had no quality issues with that order of clothes whatsoever!
All together, it just seems like it was a bad batch; however, what matters to me is that they acknowledged their fault straightaway and went above and beyond to make it up. 10/10 would buy again!
COULDN'T BE MORE GRATEFUL
COULDN'T BE MORE GRATEFUL. Agnes was SOOOOO wonderful and attentive. The customer service is better than I have ever seen. I had a question about a swimsuit that I’ve been eyeing for almost 2 years, and was waiting for a restock. Once I found out they weren’t restocking I was pretty bummed but Agnes was an absolute angel and was able to offer me the item for free for my feedback. I’m so so grateful and am excited to support this business in the future 🫶🫶
Best customer service
I had a issue regarding shipping and some products, luckily Jessica and Adam from customer service helped me through the process and made it an easygoing experience! They were informative through it all, so i would recommend them forward. Also a great company with good clothing items!
Such a good experience with DA
Thought I would need another size and the customer support give me the best support I could ask for.
The quality of the robe is also just perfekt.Would definitely recommend Djerf Avenue.💕
Their delivery time is golden!!
What I can praise is their delivery time - got my international package literally the next day! However, despite the products being great, I think it's all overpriced.
Her clothes is not worth the price
Her clothes is not worth the price, her clothes are like rags. On top of that, the service is so bad.
Have some integrity
You should be giving people full refunds. Not only do they charge a fee to refund items, which is definitely not ideal but okay. They also refuse to refund the fee you originally paid for shipping. But somehow they offer free exchanges. This brand is so greedy. You are already overcharging for your products because that quality does not match the price point. And you still find any opportunity you can to take more from people. I'm never trusting influencers with my money. So greedy. No integrity.
I would put no stars if I could
I would put no stars if I could. I pay for an order through PayPal, who have confirmed this company has received the payment. But I have no goods, and they say they have no record of my purchase. These people are cons. Don’t buy from this website
£109.00 for a dressing gown that fell…
£109.00 for a dressing gown that fell apart in less than 2 months from lying in bed, XXXL size for a small girl too, also I wore it to go for a pee once and the material is awful, feels like a cold dish towel. Absolute crap. Never let your girlfriend tell you this brand is good because it’s not
10/10 would recommend
I cannot rave about this company enough. I have bought multiple items from Djerf Avenue and each item has always been of great quality and arrived either the next working day or within a couple days of purchase without problems. At first I did need to pay custom charges for the uk which wasn’t a problem as the VAT was taken off before purchase. Now they have an all included price at checkout for the UK so what you see is what you pay which makes things so much simpler, I really appreciate the company making that adjustment for us UK based customers. I have also made a few exchanges and the process simple and fast and the customer service team is always available to help with the absolute BEST customer service, fast responses and they are always super helpful with the kindness demeanour. Which is great cus I usually find returns super stressful. I love the inclusive sizing and seeing models on their site I can relate to and getting a good idea of how the item will actually look on my body type. I also like how transparent the company is with their production. Seeing exactly what kind of working conditions the clothes I order come from makes the experience guilt free for me as I actively try to avoid fast fashion brands that utilise sub par working conditions.
From one person that likes to shop to another 10/10 would recommend.
My experience
Chloe in customer care was a pleasure to deal with. Very kind, quick and ensured I got the items I was looking for. It’s very much appreciated. Will definitely be shopping DA again!
Very prompt and helpful support.
Quick deliveries
Quick deliveries, great quality of the clothes and the packaging. Always a very helpful customer service ❤️
Poor quality
I bought the forever blazer and was really disappointed. The quality is the same as hnm and you would find better at zara to be honest, also the returns policy seems out of touch with the price tag. I really wanted to like Djerf, but won't be buying from them again.
Thank you so much to Laura who was SO…
Thank you so much to Laura who was SO helpful with organizing an exchange as I needed different sizes. She went above and beyond explaining everything to me and even helped me decide which size to exchange for in my Forever Blazer as it was my first time purchasing from Djerf. Thank you so much & I cant wait to receive my new items xx
I recommend!
My item came with a small but visible mark.. contacted customer service and they said I could return it but as I’m going away soon I asked if there was nothing else that could be done as I wanted to take the item. They then offered a 10% discount and dry cleaning to be paid for the item! Seana was the lovely person I was speaking to and I am grateful for how friendly she was too! Amazing quality of the clothes too!
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