Diybest Ltd Reviews 11

They quoted me £185 for an emergency call out to open my front door. The guy got the door open...then inside my flat thrust a card machine in front of me with a £597.60 on the display. I disputed it and he quickly scribbled up and handed me a paper invoice with all these fees I'd never been told about.
Again, I disputed it...but it started to feel like a pretty scary situation and I really wanted this guy out of my home, so I just gave in and decided to deal with it after the event.

I was right onto their customer service who after some time offered me a partial refund, which I actually accepted. But time went by and they never paid.

Now DIY-BEST has been ordered to pay me back £488.61.

I will do everything I can and utilise the full force of the law to get my money back + do everything I can to make sure no one else is put in this situation by this company/ Lukas Sumskas again.

Lukas if you're reading this, pay me now. This will not go away and I will not stop until justice is served.

This company is beyond a joke. Absolute scam artists-avoid at all costs.

SCAM- Do not use this company!!!! Charged us £400 for a £12 part and left us with a broken lock they fitted. Absolutely awful customer service just ignore you. Lady on the phone is beyond rude absolutely disgusting company. Emily Johnson’s in customer service ignores emails and said she would do a £50 refund and just ignored me for a month.

SCAMMERS STAY WELL CLEAR. JUST LOOK ON BBC ROGUE TRADERS FOR INFORMATION

This company were outed tonight 16th April 25 on BBC Watchdog on the one show, as ROGUE TRADERS . Check iPlayer and YouTube
They charged 4 times as much for a base level service. They didn't even have the decency to respond to the indefensible allegations.. SAVE YOUR MONEY use a personally recommend smithy..

***FEATURED ON WATCHDOG***
Claim to be VAT registered so they can inflate their bogus prices with VAT however a simple search show their VAT number to be invalid. They were featured on Watchdog and exposed for inflating prices. They don’t attempt to open the door another way (a specialist showed that there were other ways to open the door, but go straight to drilling out the lock. A professional locksmith showed that there were at least 4 other ways to open the door. Please don’t waste your money on these Cowboys! They make up charges as they go along. 

This company has just been on “one Show” 16th April where customers were charged exorbitant money to unlock a door and replace the barrel. No wonder they have 1 star reviews!!

Just a bunch of standard European scammers

I was overcharged today by this company
on a call they said i would pay maximum 150 pounds
the guy opened the door and overcharged me in almost double the price I have paid almos 300 pounds ,
i will report to the police this scam .

i have been scammed from this company, they have askem me to pay over 900 pounds for a simply lock change. They have changed number today the new number is 02039051021. DIYBEST LTD do not accept invoice from them. They are scam. Arrive a Lithuanian guy, that say he is Russian, the name of the director is Lukas Sumskas, i personally believe is him. the receptionist on the phone said that the name of the technician who came is Dan, and she said that the manager who she was reporting the complaint is JACK HARPER there are 2 receptionist their name, they said are Neri and Chana, i am not sure if the spell is right. Report them/ him to CAB, action fraud and VAT fraud.. and eventually to the police. We can do it all togheter.. alone we are a drop togheter we are an oceane.