B&Q Ireland Reviews 931

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 620 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as items arriving damaged, incorrect, or not at all, leading to substantial delays and repeated reorders. Reviewers frequently reported poor communication regarding delivery statuses and a lack of resolution for problems, often experiencing multiple missed delivery dates and unfulfilled promises. The customer service was a major point of contention for many, with people finding it unhelpful, unresponsive, and difficult to get issues resolved, especially concerning damaged products or missing orders. However, some people mentioned positive experiences with delivery, noting promptness and polite drivers, and were satisfied with the quality of certain products. A few other people also felt that the in-store staff were very helpful and professional, providing excellent assistance with orders and inquiries.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting quick and... See more

Product

Users describe ambiguous interactions with product, with some customers praising the quality and value of... See more

Order

Reviewers highlight significant dissatisfaction with their order experiences, frequently reporting issues... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues like unhelpful and... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery was very poor. Part of my order damaged but was something i could repair so just accepted it. No care in how delivery van was packed with numerous deliverys just thrown in.

Rated 2 out of 5 stars

Recently decided to update B&Q kitchen at B&Q Waterford (only open about 6 months) with new doors, end panels, plinths, pelmets etc. Multiple mistakes (wrong items sent, items delayed, items sent... See more

Rated 2 out of 5 stars

Didn’t get the complete order. Rang customer service didn’t realise it was a call centre based in a different country. Very hard to understand the conversation. Item was to be here on March 12. Still... See more

Rated 4 out of 5 stars

The customer service was first rate but we bought a bin storage unit which was difficult to assemble even with 2 people. I have emailed my feedback directly


Company details

  1. Hardware Store

About B&Q Ireland

Written by the company

Welcome to the official Trustpilot profile for B&Q Ireland

Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.

Discover the latest home improvement products and browse our most wanted outdoor, home décor, kitchens, bathrooms and hardware ranges, including popular power tools, and essentials to start your next DIY project. Shop in-store or on our website today.

Check out our latest Latest offers

Contact our Customer support

join B&Q CLUB outdoor & Garden Painting & Decorating Home & Furniture Kitchens Bathrooms Building & Hardware Tiling & Flooring Lighting & Electrical Tools & Equipment Heating & Plumbing

Our kitchen guarantees explained

Our GoodHome kitchens are guaranteed for up to 25 years

Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

931 reviews

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Rated 1 out of 5 stars

Not happy at all!

Placed a 750 euro order for composite fencing and a polycarbonate panel with accessories.

Was informed of the separate dates for two sets of deliveries which was fine.

The delivery notifications were accurate and the driver was kind enough to phone me as i had to leave to take my son to hospital.

However, he told me that the main item in the order wasnt in stock so would he a separate delivery.

I received no forewarning of this as the accessories for it are useless without the actual panel, ive received no notification of a new delivery date either. I then see that one of the accessories was packaged in a way that mangled it rendering it useless for the purpose. I also note that the prove for the missing item has been refunded.

So i now have two accessories for a panel that wont ever be delivered so they are effectively useless and will need to be returned in store.

This is a ridiculous way to manage online deliveries not to mention grossly inconvenient for a customer and places quality control in question also as a visibly broken accessory was sent out by the warehouse.

Some items are such that they have to be delivered due to size rather than collected in store.

Had i known this would occur i would have ordered elsewhere.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t touch!

Goods arrived damaged and despite several attempts to contact them no replies were forthcoming. Very disappointed. Don’t touch. Tried to leave a review on their site but they wouldn’t publish it! Absolute farce. Disgusting way to treat somebody who spent a lot of money on their goods.

27 February 2026
Unprompted review
Rated 2 out of 5 stars

Didn’t get the complete order

Didn’t get the complete order. Rang customer service didn’t realise it was a call centre based in a different country. Very hard to understand the conversation. Item was to be here on March 12. Still waiting on refund.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely woeful delivery service

Absolutely woeful delivery service. Placed an order a 9 days ago, still yet to get the items delivered.

The delivery person came to the door, waited 30 secs and before I could come downstairs tried to leave, apparently because i hadn't answered the door fast enough. He claimed he couldn't deliver the items as he had "closed" the delivery option (whatever that meant) in his tracking app.

Still waiting for another delivery attempt despite being promised a maximum wait of 48hrs (4 days ago).

Now the customer services are claiming it will take 2 more days, as there are still missing items to be delivered from the depot to the delivery firm

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Nearly 3 months waiting for…

Nearly 3 months waiting for paintbrushes and sheets. Left up to 8 enquiries about the order's status. Had to threaten with the small claims court and link to a citizen's information page on deliveries to finally get a refund.

IF THEY DON'T DELIVER AFTER 2+ WEEKS APPLY FOR CASHBACK FROM YOUR BANK - DON'T WASTE YOUR TIME CONTACTING THEM.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a kitchen and it arrived on the…

Ordered a kitchen and it arrived on the date it was supposed to within 5 weeks, the main reason I am giving 5 stars is that all the correct parts were included and correct sizes witbout damage, for over 100 items. The design on the kitchen was helpful in store and the quality of the doors is fine.

12 February 2026
Unprompted review

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