Delivery was very poor. Part of my order damaged but was something i could repair so just accepted it. No care in how delivery van was packed with numerous deliverys just thrown in.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About B&Q Ireland
Written by the company
Welcome to the official Trustpilot profile for B&Q Ireland
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Discover the latest home improvement products and browse our most wanted outdoor, home décor, kitchens, bathrooms and hardware ranges, including popular power tools, and essentials to start your next DIY project. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support join B&Q CLUB outdoor & Garden Painting & Decorating Home & Furniture Kitchens Bathrooms Building & Hardware Tiling & Flooring Lighting & Electrical Tools & Equipment Heating & PlumbingOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years

Contact info
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
- 1800 818 950
- diy.ie
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with all my purchases and…
Very happy with all my purchases and very quick delivery..
Not happy at all!
Placed a 750 euro order for composite fencing and a polycarbonate panel with accessories.
Was informed of the separate dates for two sets of deliveries which was fine.
The delivery notifications were accurate and the driver was kind enough to phone me as i had to leave to take my son to hospital.
However, he told me that the main item in the order wasnt in stock so would he a separate delivery.
I received no forewarning of this as the accessories for it are useless without the actual panel, ive received no notification of a new delivery date either. I then see that one of the accessories was packaged in a way that mangled it rendering it useless for the purpose. I also note that the prove for the missing item has been refunded.
So i now have two accessories for a panel that wont ever be delivered so they are effectively useless and will need to be returned in store.
This is a ridiculous way to manage online deliveries not to mention grossly inconvenient for a customer and places quality control in question also as a visibly broken accessory was sent out by the warehouse.
Some items are such that they have to be delivered due to size rather than collected in store.
Had i known this would occur i would have ordered elsewhere.
Don’t touch!
Goods arrived damaged and despite several attempts to contact them no replies were forthcoming. Very disappointed. Don’t touch. Tried to leave a review on their site but they wouldn’t publish it! Absolute farce. Disgusting way to treat somebody who spent a lot of money on their goods.
Excellent product
Excellent product at a very competitive price.
Very helpful staff.
Highly recommended.
I ordered Click and Collect from Liffey…
I ordered Click and Collect from Liffey Valley as I was stuck for time. I spent 15 mins instead in the queue because it was also been used as a return/ refund desk. Won't use again.
Poor service
Poor service. No response to complaint email, so no resolution.
Very easy to find items and staff are…
Very easy to find items and staff are very helpful and friendly
Delivered on time.
Plenty of help available when…
Plenty of help available when needed.Staff and they're help goes above the norm.
Didn’t get the complete order
Didn’t get the complete order. Rang customer service didn’t realise it was a call centre based in a different country. Very hard to understand the conversation. Item was to be here on March 12. Still waiting on refund.
Absolutely woeful delivery service
Absolutely woeful delivery service. Placed an order a 9 days ago, still yet to get the items delivered.
The delivery person came to the door, waited 30 secs and before I could come downstairs tried to leave, apparently because i hadn't answered the door fast enough. He claimed he couldn't deliver the items as he had "closed" the delivery option (whatever that meant) in his tracking app.
Still waiting for another delivery attempt despite being promised a maximum wait of 48hrs (4 days ago).
Now the customer services are claiming it will take 2 more days, as there are still missing items to be delivered from the depot to the delivery firm
Very good experience
Everything was easy to work and I walked away with my item at a good price
Promised first purchase discount didn't…
Promised first purchase discount didn't work online
A very good shopping experience
Always great service from staff and…
Always great service from staff and very pleasant always
Nearly 3 months waiting for…
Nearly 3 months waiting for paintbrushes and sheets. Left up to 8 enquiries about the order's status. Had to threaten with the small claims court and link to a citizen's information page on deliveries to finally get a refund.
IF THEY DON'T DELIVER AFTER 2+ WEEKS APPLY FOR CASHBACK FROM YOUR BANK - DON'T WASTE YOUR TIME CONTACTING THEM.
Ordered a kitchen and it arrived on the…
Ordered a kitchen and it arrived on the date it was supposed to within 5 weeks, the main reason I am giving 5 stars is that all the correct parts were included and correct sizes witbout damage, for over 100 items. The design on the kitchen was helpful in store and the quality of the doors is fine.
Great job 👏 always good and friendly…
Great job 👏 always good and friendly staff Notting is a problem
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








