Divertimenti Reviews 

788
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, often finding exactly what they need. Many highlight the quick dispatch and prompt delivery, with orders arriving safely due to excellent and often recyclable packaging. Consumers commend the efficient service, describing staff as knowledgeable and the overall ordering process as easy. However, some customers also noted that deliveries occasionally faced issues, such as delays or items not arriving as expected, sometimes attributed to the courier. Additionally, a few people received incorrect items or products that differed from their online description.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, value, and selection of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and speed of... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of goods, with many items... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more

Company replied

Rated 5 out of 5 stars

Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Divertimenti before. It's helpful because we don't live near the store. On this occasion I chose some quite costly Amalfi ceramics. The order arrived promptly. The packaging was supe... See more

Company replied

Rated 5 out of 5 stars

Sorry I thought I’d written this. Lovely evening with the pressure cooker and Catherine Phipps. We were so well looked after, the girl helping was wonderful ! I tried to find the fissler pressure... See more

Company replied


Company details

  1. Countertop Store

Information provided by various external sources

Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(788)

616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s been two weeks since it arrived in…

It’s been two weeks since it arrived in The Netherlands still haven’t received the package. I ordered this package 3 1/2 weeks ago.

29 April 2026
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Reply from Divertimenti

Thank you for your review. We understand this is a frustrating circumstance and our team continue to look into this for you. As it is held at customs in the Netherlands, we are now in touch with Royal Mail International and hope to get your parcel to you soon. Our customer services team will keep you posted via the email thread you have opened with them.

Rated 5 out of 5 stars

Divertimenti had all the cutlery we…

Divertimenti had all the cutlery we needed to make up our cutlery set originally purchased in John Lewis! We had searched John Lewis and the internet for quite a while, but could not the items we needed.

The items were ordered on line and arrived the same week and were well packed individually and boxed together.

Great service.

5 May 2026
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Reply from Divertimenti

Thank you for choosing Divertimenti. We appreciate feedback like this. Enjoy your new cutlery.

Rated 5 out of 5 stars

Wonderful watching Marina demonstrate…

Wonderful watching Marina demonstrate her recipes. Really enjoyed the evening

4 May 2026
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Reply from Divertimenti

Thank you for coming down to the Divertimenti Cookery School. We are elated to hear you had such a wonderful evening. Thank you for taking time to leave feedback.

Rated 5 out of 5 stars

Marina was wonderful and the room was…

Marina was wonderful and the room was cosy and comfortable. It felt like being in someone’s house sitting at the counter. Great ambiance.

4 May 2026
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Reply from Divertimenti

We are glad to hear you had a positive time at our recent cookery event. Thank you for taking time to leave feedback.

Rated 5 out of 5 stars

Very happy with the quick despatch

Very happy with the quick despatch, and the ramekins arrived safely. Bit disappointed that they were slightly smaller in diameter than I would have liked, but delighted with them nonetheless. Just what I have been looking for to replace some broken ones for months and months! Thanks Divertimenti!

26 April 2026
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Reply from Divertimenti

Thank you for taking time to leave feedback.

Rated 5 out of 5 stars

Satisfied Customer

I had tried to obtain this item for some time at different companies without any luck. I was fortunate to find your sie and was pleased to see you had exactly what I wanted. I ordered straight away and the item was delivered within two working days. I am highly delighted

25 April 2026
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Reply from Divertimenti

Thank you for taking time to leave feedback on your experience.

Rated 5 out of 5 stars

I love Divertimenti

I love Divertimenti! Landed a chance oppty two yrs ago to one of the cookery classes. Had such a great time that I reserved one in advance of my recent trip to London. No less a spectacular evening meeting new people over cooking a delicious meal we all shared at the end of the night. Jules, director of the classes, gold as ever!! Will absolutely be back!!!

29 April 2026
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Reply from Divertimenti

Thank you for your continued support of the Divertimenti Cookery School. We love hearing the feedback from our classes and we are glad to hear you had such a positive time. We look forward to welcoming you back.

Rated 5 out of 5 stars

Italian Cooking

The evening was well organised, fun, and interesting. I learnt lots of cooking skills and the meal at the end was so yummy. Highly recommended and I will definitely be back.

29 April 2026
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Reply from Divertimenti

We are so happy to hear you enjoyed your recent demo at our cookery school. Thank you for taking time to leave a review and we look forward to hosting you again.

Rated 5 out of 5 stars

On line order

Prompt response to online order and items dispatched quickly and very well packaged

28 April 2026
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Reply from Divertimenti

Thank you for your 5-star review and feedback.

Rated 5 out of 5 stars

Very pleased with my new baking tin

Very pleased with my new baking tin. Heavy and good quality. Was informed that it had been sent, it arrived on the appointed day. Have not used it yet

28 April 2026
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Reply from Divertimenti

Thank you for choosing Divertimenti and for taking time to leave this feedback.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery , and beautiful unique product

21 April 2026
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Reply from Divertimenti

Thank you for your feedback on your experience with us.

Rated 5 out of 5 stars

Good price

Good price, great product and superb service.
Divertimenti always delivers on these three elements.

20 April 2026
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Reply from Divertimenti

Thank you for your 5 - star review and feedback.

Rated 5 out of 5 stars

Beautiful Amalfi …dinner plates ..love them.

The packaging at first seemed over the top but they need to do that to stop the plates cracking so....
I had this dinnerware years ago when it was just blue with a pinky border..the new styles compliment the old one so I can use them all together which is a big bonus! Divertimenti is a great store to buy from.

27 April 2026
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Reply from Divertimenti

Thank you for your feedback. Enjoy your new dinnerware.

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