If I could give zero stars I would. Ordered a top from this company in a small. Item arrived and is too large. Label on outer package seems to be all in chinese without a return address. No packing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was very easy navigating through the webpage and finding the products I was interested in. I also appreciate that the website was honest about sizing saying it runs small so that I should order a s... See more
Company replied
After leaving a review they did contact me & provide a refund so perhaps they are more genuine than I first recorded. Only a shame the customer service was not this good in the first instance! B... See more
Idk what reviews should i give at present. Its just i placed an order and paid with card. I haven’t received any order details or comfirmation or anything i just know i have paid the bill :(( and no c... See more
Company replied
Company details
Information provided by various external sources
Own The Night With The Hottest Fashion In The World~!
Contact info
United States
- contact@divanoche.com
- divanoche.com
Very easy website to navigate
Very easy website to navigate, beautiful stock and great customer service. I can’t wait to receive my new sunglasses in the post!
21 August 2018
Unprompted review
Reply from Diva Noche
Hi Tamara!
Wow, we are glad to hear that you love the check out process, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
Amazing clothes and easy to purchase
Amazing clothes and easy to purchase. I love it!
1 August 2018
Unprompted review
Reply from Diva Noche
Hi Lucia!
We are incredibly grateful that you took the time out to leave us a good feedback. We are improving our product, each day, day by day, so, it's great to know that our customers are loving it. It gives us great encouragement to get positive feedback from you.
Thank you so much and have a good day!
It was excellent and simple to buy!
It was excellent and simple to buy!!
It’s the first time shopping with you and I will wait to see the product, the quality and if it’s get ok to mexico so I buy more from you
Thanks
27 July 2018
Unprompted review
Reply from Diva Noche
Hi Cecile!
Thank you for taking the time to leave us a wonderful review, it was a pleasure to hear that from our valued customer like you. We are optimistic that once you receive your item, you will definitely love it. Please let us know what we can do for you in the future.
Have a fabulous day!
Quick and Easy Service
I made a purchase for a few items from Diva Noche and the experience was extremely quick and easy, I already have 2 items being shipped as we speak and I've just purchased another item.
Defiantly recommend this site, great options and a great prices.
I can't wait to receive and try on everything I ordered. Keep up the good work
17 July 2018
Unprompted review
Reply from Diva Noche
Hi Kimberly!
Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.
Have a fabulous day!
Don't trust this company they rip you…
Don't trust this company they rip you off quality is horrible and smell like chemical material and you have to pay the return shipping!
16 July 2018
Unprompted review
Reply from Diva Noche
Hi Omid!
On behalf of the Customer Support Team, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
I haven’t received the item yet so I…
I haven’t received the item yet so I think 🤔 the dress that I ordered was so amazing, beautiful,sexy and flirty. I’m so excited to wear the dress. Thank you ☺️
10 July 2018
Unprompted review
Reply from Diva Noche
Hi Regie!
Thank you so much for taking the time in leaving us this feedback. Rest assured that you will love the item once you receive it. Looking forward to your next purchase.
Have a nice day!
Great value of beautiful things
Great value of beautiful things, so much i wanted to buy! Great to have a personal email the day after, it´s important to see that your not dealing with a fake company.
3 July 2018
Unprompted review
Reply from Diva Noche
Hi Hilda!
I would like to thank you for sharing this great review about our customer service! We are thrilled that you enjoyed your experience with our shop! We will be sharing your feedback amongst our team. Enjoy your item and please come visit us again soon!
Have a nice day!
Hit or a Miss - but won’t be ordering from them again
Ordered two items from this site, the geometric dress and glitter queen, and I am only keeping the geometric dress. The sizes are a bit off and the quality is not the best. I normally wear a size two, I followed the measurements on the site and I couldn’t even get the glitter queen pass my hips. The worst part was the inside material was itchy and most of the glitter fell out so there was glitter everywhere.The quality of the geometric dress was mediocre but the stitching was not the best. I’m not even going to bother returning it or taking the 75% credit, not worth the time so I will just take my loss. The only reason I’m giving them three stars is because of their fast delivery and quick response in customer service.
26 June 2018
Unprompted review
Reply from Diva Noche
Hi Syl!
We totally understand how you feel and we are very sorry for the inconvenience that this has caused you regarding the items you received. Your feedback about the item you receive is important to us because this is the only way we can improve our service to our valued customers. We also thank you for appreciating our fast delivery and quick response to our customers. Rest assured that we will always provide an excellent customer service.
Have a great day!
Reply from Diva Noche
Hi Gina!
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Have a nice day!
Great shopping experience
I found the experience really easy - great range with some beautiful and unique pieces, which I loved.
17 June 2018
Unprompted review
Reply from Diva Noche
Hello Liz,
Thank you so much for that feedback. You made our day! :)
How can you help me?
havent recived my item yet and i think this shopping site is missing information about shipping, VAT and so one. On the site it doesnet say for how long i will have to wait for my item. I also payed very much so i really hope this isnt some sort of joke site. I cant also track my item, even if you have sent me the tracking numbers and information. How can you help me to find out when my item will arrive?
13 June 2018
Unprompted review
Reply from Diva Noche
Hi Ella!
We would like to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.
I'm NEVER purchasing from this company again!!
I bought a dress back in November 2017 for my best friends hens night in February 2018 have been waiting 5 months for my item which still hasn't left China according to the tracking number. Diva instructed me to contact Australia Post, which made no sense as it hadn't even left China. I've then reached out to them via numerous emails and they've asked for my address multiple times and have now said that once it comes into Australia I have to arrange for the item to be sent to me!!! I'm NEVER purchasing from this company again!!
11 June 2018
Unprompted review
Reply from Diva Noche
Hi Deee,
Thank you for taking the time to write your review, we sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have sent a message to your inbox regarding your issue and we are looking forward to your timely response.
My order arrived on time and looked…
My order arrived on time and looked just as pictured -- 100% happy with the purchase!
8 June 2018
Unprompted review
The selection of products is amazing
The selection of products is amazing. So easy to order and delivery is quick. Shoes are absolutely fabulous and GREAT quality
6 June 2018
Unprompted review
Reply from Diva Noche
Hi Celice,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. We aim to provide the best service for every customer and thank you for helping to share the word about us.
Unfulfilled status
Bought a belt 5 days ago.
No tracking for the order and unfulfilled status yet.
I would like to know how it works. And in how many days the pack will be in Italy.
3 June 2018
Unprompted review
Reply from Diva Noche
Hi Giorgia!
I would like to thank you for taking time in giving us a review. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.
easy to order .
easy to order .. always updated with latest model .. cant wait to receive my order .. thank you for great experience
28 May 2018
Unprompted review
Reply from Diva Noche
Hi Manal!
Thank you for sharing this amazing feedback with us, we are glad to hear that you had a great experience in purchasing on our shop. Rest assured that you will love the item once you receive it. Looking forward to your next purchase.
Have a great day, Manal!
Beautiful good quality clothing
Beautiful good quality clothing. Glad I discovered this website!
26 May 2018
Unprompted review
Reply from Diva Noche
Thanks for the awesome review, Sara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Bought two of the same piece
Bought two of the same piece, they were so abrupt in emailing that I might accidentally clicked it by mistake. Great customer service! Hope the delivery will be fast, this my first buy with the website.
25 May 2018
Unprompted review
Reply from Diva Noche
Hi Chris!
We love to hear about these positive experiences. We’d love to continue providing great service to awesome customers like you. Please let us know what we can do for you in the future. Looking forward to your next purchase.
Have a nice day!
Reply from Diva Noche
Hi Marytere,
Wow, thank you so much. Looking forward for your next purchase!
Have a nice day ;)
Nice service n speedy reply
Nice service n speedy reply
Not yet see the products
But gd experience
23 May 2018
Unprompted review
Reply from Diva Noche
Hello Pikki,
It's nice to know you are happy with our fast service. It's our pleasure to serve and the rest of our valued customer.
Thank you so much. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.