Everything was awesome except for the earrings I got. The backing on them is pretty poor quality. I had to use pliers to bend them so the backs wouldn't just slide right off. Somewhat disappointing as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If an item doesn't fit or is faulty, the return process is very quick and smooth, though it does cost money. Customer service is friendly, fast, and accommodating. They have some truly ex... See more
Company replied
I’ve been buying my clothes from Disturbia for years now. I am almost always very impressed by the design/construction of the clothing I purchase. Shipping and delivery time is also incredibly fast. I... See more
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Good customer service, I had an issue with a double payment that got resolved in less than a week. Good shipping times, they handle their returns and exchanges by the book (they reserve the size you w... See more
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Company details
- Women's Clothing Store
- Clothing Store
- Clothing Supplier
- Fashion Accessories Store
- Men's Clothing Store
- Streetwear Store
About Disturbia
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
Contact info
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
- +44 (0)333 091 6980
- help@disturbia.co.uk
- disturbia.co.uk
4.4
Excellent
27K reviews
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Really great store
Really great store! All my items were good quality and sized well. I love the unique designs and whole vibe 💜
25 July 2026
Reply from Disturbia
Hi Kayte,
We're so happy to hear that you love our store! It's wonderful that your items were of good quality and sized well. We're especially pleased that you appreciate our unique designs and the overall vibe.
Quality clothes, beautiful designs
My first time ordering from Disturbia and I was not disappointed. The dresses I ordered were high quality, good materials, and fit well. I cannot wait to wear them!
26 July 2026
Reply from Disturbia
Hi Jamie,
We're so happy to hear that your first order with us was such a positive experience! It's wonderful that you found the dresses to be high quality, made from good materials, and that they fit well. We can't wait for you to wear them!
Cozy and beautiful
This blanket is so soft with a beautiful pattern. I am very happy it matched well with my room. Nice weight to it without being too warm in the summer. Washed well. It was shipped/delivered very fast too :)
25 July 2026
Reply from Disturbia
Hi Nicole,
We are so happy to hear how much you love your blanket! It's wonderful that the pattern matched your room perfectly and that you appreciate its weight. We're also glad it washed well and arrived quickly.
Unique and quality
I love the sweater! The fabric is wool and cotton, it is beautifully made, and the pattern is so original. It doesn't appear to be fast fashion. That is so important to me now. Please keep selling quality items!
26 July 2026
Reply from Disturbia
Hi Lucy,
We're so happy to hear how much you love the sweater! It's wonderful to know you appreciate the quality of the fabric and the original pattern. We're committed to providing well-made items, and your feedback is truly valued.
My item has not shipped yet
My item has not shipped yet. I ordered it two weeks ago. I don't think I will buy from here again.
26 July 2026
Reply from Disturbia
Hi Kat,
We are very sorry to hear your item has not shipped. We understand your frustration and are looking into this delay immediately. If you could please contact our customer service, they will be more than happy to assist.
Still waiting for help
I sent an email asking for help finding my order number along with a photo of the label from the package to never hear back. I need to return as it’s too small. It’s a nice dress but doesn’t work for me
26 July 2026
Reply from Disturbia
Hi Alexandra,
We're truly sorry to hear that. We understand how frustrating it is when an item doesn't fit as expected, and we apologize for the difficulty you've experienced in trying to initiate a return. We appreciate you bringing this to our attention. Upon looking into your email which was sent in on the 5th August, i can see we replied back to you on the 5th August. Thank you again for your feedback!
Amazing dress
Amazing dress! Light cotton material, feels great. I’m 5’3” and the dress comes right to the floor so I might get it shortened but it’s still a good length for platforms or heels.
26 July 2026
Reply from Disturbia
Hi Julianne,
We're so happy to hear you love the dress and find the cotton material light and comfortable! It's great that you appreciate the length, even if you're considering a slight alteration.
I have yet to receive my order…
I have yet to receive my order unfortunately. When looking at tracking, it still says its in Ohio waiting for pickup. The last known date is from last Sunday. I was very excited for this order because I am leaving for a trip this Wednesday and thought the clothes would be perfect for the occasion and that the order would be here in plenty of time. It does not look like it will be arriving in time and I will need to rethink what to pack.
26 July 2026
Reply from Disturbia
Hi Jessica,
We are truly sorry to hear about the delay with your order and the inconvenience this has caused, especially with your upcoming trip. We understand how disappointing it is when an anticipated delivery doesn't arrive as expected, particularly when you were looking forward to wearing those items for a special occasion. We are actively looking into the tracking information to understand why your package is still showing as awaiting pickup. We appreciate you bringing this to our attention and we are working to resolve this issue for you. If you could please contact our customer service, they will be more than happy to assist.
I love this brand so much based on…
I love this brand so much based on style but the quality is so terrible-cheap zippers-adjustable straps that constantly break-seams pull apart after a few wears
22 July 2026
Reply from Disturbia
Hi Glennis,
We appreciate you sharing your feedback regarding the quality of our products. We are genuinely concerned to hear about the issues you've experienced with zippers, straps, and seams. We are actively reviewing our manufacturing processes to address these durability concerns. If you could please contact our customer service, they will be more than happy to assist.
Never received order
I ordered with Express Shipping on July 25th. I still have not received my order. I was refunded the shipping cost but I still do not have my order 3 weeks later. This is my first experience with Distrubia.
26 July 2026
Reply from Disturbia
Hi Bridget,
We are truly sorry to hear about the significant delay with your order and that your first experience with us has been so disappointing. We understand how frustrating it is to not receive an item weeks after ordering, especially with express shipping. We are actively looking into this matter to understand what went wrong and prevent similar situations in the future. If you could please contact our customer service, they will be more than happy to assist.
Beautiful, well made clothing
Well designed website, fast delivery, quality clothes and a sale! What more could I ask for. I bought the broderie anglais full length skirt which is beautiful.
26 July 2026
Reply from Disturbia
Hi Sue,
We're so thrilled to hear you enjoyed our website, fast delivery, and the quality of our clothing, especially finding a sale! It's wonderful that you love your beautiful full-length skirt.
Reply from Disturbia
Hi Zoe,
We're so happy to hear that you love the skirt and felt so pretty wearing it to the gig! Thank you for your wonderful feedback.
Reply from Disturbia
Hi Anna,
Thank you for your kind words! We're so glad you were pleased with the quality of your order and the speed of our delivery service.
I've ordered a couple of times here and…
I've ordered a couple of times here and I've never been disappointed.
The clothes are beautiful and the delivery so far always went well.
26 July 2026
Reply from Disturbia
Hi there,
We're so happy to hear that you've never been disappointed with your orders! It's wonderful that you find our clothes beautiful and that your deliveries have always gone well. We truly appreciate your positive feedback!
Reply from Disturbia
Hi there,
Thank you for your wonderful feedback! We're so pleased to hear that you are happy with the quality of your purchase, our fast shipping, and that the sizing was true. We appreciate your kind words!
Reply from Disturbia
Hi there,
We're so happy to hear that you're enjoying the high quality of our items and that they make you want to buy new clothes every month! We appreciate your wonderful feedback.
Good size choices and quick delivery
Good size choices and quick delivery. Items were gorgeous
23 July 2026
Reply from Disturbia
Hi Hazel,
We're so happy to hear that you found our size choices good and that your order arrived quickly! It's wonderful to know that the items were gorgeous.
The products are exactly the same as…
The products are exactly the same as the pictures on the app, the sizes are the right fit , :)
6 May 2026
Reply from Disturbia
Hi there,
We're so happy to hear that our products match the pictures on the app and that the sizes are a perfect fit! We appreciate you letting us know.
Creative clothing
I just love the clothing, the quality and the quickness in which the clothes arrived to my home also the way it's packaged it's very thoughtful.
25 July 2026
Reply from Disturbia
Hi there,
We're so happy to hear that you love the clothing and its quality! It's wonderful that your order arrived quickly and that you appreciate the thoughtful packaging.
Earrings my one issue
Everything was awesome except for the earrings I got. The backing on them is pretty poor quality. I had to use pliers to bend them so the backs wouldn't just slide right off. Somewhat disappointing as they weren't inexpensive. All the clothes I received were of the good quality I'm used to from Disturbia. Shipping was prompt.
25 July 2026
Reply from Disturbia
Hi Summer,
We appreciate you taking the time to share your feedback. We are glad to hear you are pleased with the clothing and prompt shipping. We are concerned to learn about the issue with the earring backings and understand your disappointment, especially given their cost. We are always working to improve the quality of all our items. If you could contact our customer service, they will be more than happy to help
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