Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good, sound, robust product well suitable for outdoor use. Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of... See more
Excellent value for money, great sturdy rail. Holds loads of heavy jackets. We’ve bought before and were again very happy with the product. Unfortunately the packaging didn’t survive the journey -... See more
Company replied
Prompt delivery, excellent, quality product, instructions for assembly were clear and easily followed. The oak and glass finish was high quality, and we are very happy with our purchase. Would recom... See more
This white 5ft double rail has solved my storage problems I have hung over 175 items of clothing including heavy coats I put the rail together alone in 5 mins. I will add that I had an issue t... See more
Having had some initial issues with the product purchased, the company quickly proceeded to rectify by agreeing to send a replacement. Thank you to Carrie for her assistance and customer service.
Company replied
Absolutely outstanding service and great product, I would desperately use again. 5 star service. 100% Happy with our perchance.
Company replied
The customer service is one of the best I've seen. They are swift and helpful. Displaysense is highly recommended 👌.
Company replied
Purchased a gown rail online, delivered next day, quality item, really strong and stable, recommended company A+
Company replied
The product is really well made, was delivered quickly and is actually excellent value for money.
Company replied
Great company, fast delivery of quality items, purchased 6ft clothing rail a lot sturdier than previous rivals makes
Company replied
Good quality stuff delivered promptly. Easy to assemble. Recommend
Company replied
The delivery was quick, product was great and customer services were excellent
Company replied
Fabulous so happy with them purchased 2
Great product, speedy delivery
Company replied
Great product and fast delivery. Thank you
Company replied
Excellent product and great service.
Company replied
This is the perfect rail. A great size and a lot of strength to hold my clothes
Company replied
Well packaged, well priced Great product
Company replied
Looks ok when put together. Few marks and chips on paintwork. Low quality for the high price in my opinion, IKEA level quality for John Lewis price. Rattly and flimsy when touched. Instructions... See more
Company replied
We are quite disappointed with the display cabinet as the shelf fitments are not as stable and strong as we would like and the seals do not easily adhere. The instructions are printed in such a smal... See more
Super disappointing I brought an A board sign from displaysense which was sold as "wind resistant" and "heavy duty" sign for outside my shop. As it was an expensive item, I even emailed before... See more
Company replied
Utter joke of a company. They show items in stock when they clearly are not. Then they send out multiple dispatched emails when the item hasn’t been dispatched. Communication is mostly via email as yo... See more
Company replied
The order process was quick and simple. Product arrived quickly and well packaged. But.... although the item looks good it doesn't feel very sturdy so in all honesty I am a little bit disappointed. So... See more
If you are looking for expensive bad quality this is your store to go to. And please do not believe the 1 year warranty. Bought a pavement board it is not stable and was falling everyday. The m... See more
Company replied
Damaged my vehicle on delivery. Tried to call, advisor wouldn't help me and just fobbed me off to website.
Bought 30 x 40 quad poster frame which cost £99. After my purchase, I came across the invoice from Displaysence for another exact same frame I bought from them back in in 2019 - it cost £42.94... See more
Company replied
Absolutely horrified at the terrible service I received today. Avoid this lot at all costs. I’ve been looking for the perfect display cabinet for my needs and after a couple of months searching, found... See more
Company replied
★☆☆☆☆ (1 star) We purchased what was described as a premium pavement sign from this company, but unfortunately the product has been extremely disappointing. Within a very short time and minim... See more
Company replied
Product flimsy and broke while we were unpacking it - customer service messages ignored, and my review on their website was screened.
Company replied
Product arrived damaged, and looked very much like a previous return. Website says that their telephone number is "here to assist you right away" between 9am and 5pm; that's a lie. It is no... See more
Company replied
Really disappointed in the cabinet I purchased which didn't come as displayed in the advertisement and also missing some fixings
Company replied
Company details
About Displaysense
Written by the company
Established in 1978 we're one of the UK's leading suppliers of visual display and storage products for both Commercial and Home use. We offer more than 3,000 products on our online store. A real bricks and mortar company at Displaysense, our philosophy is simple: choice, value and service.
Offering a wide range of products from Clothes Rails to Display Cabinet, Snap Frames to Sneeze Screens; all of which serve a multitude of sectors ranging from consumers in the home, retailers, hospitality and the public sector being just a handful of examples.
All most all items are available for immediate dispatch and giving you the option to upgrade to Next Day delivery. 28-day Returns available on all products. For those seeking Bulk Buys our supply chain enables us to offer you a more tailored pricing please call us today.
Why Buy From Displaysense
- UK Established Brick-&-Mortar Company
- Fast Shipping & High Stock Availability
- Bulk Buy & Save Call Us Today
- Lowest Price Guarantee
- 28-day Returns Policy
Clothes Rails
Display Cabinets
Shelving
POS Supplies
Retail Equipment
Office Supplies
Contact info
Rye Street 32, CM23 2HG, Bishop's Stortford, United Kingdom
- 01279 460460
- help@displaysense.co.uk
- displaysense.co.uk
4.0
Great
3K reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged my vehicle on delivery
Damaged my vehicle on delivery. Tried to call, advisor wouldn't help me and just fobbed me off to website.
20 March 2026
Unprompted review
We are quite disappointed with the…
We are quite disappointed with the display cabinet as the shelf fitments are not as stable and strong as we would like and the seals do not easily adhere.
The instructions are printed in such a small font that its very difficult to read too.
22 January 2026
The order process was quick and simple
The order process was quick and simple. Product arrived quickly and well packaged. But.... although the item looks good it doesn't feel very sturdy so in all honesty I am a little bit disappointed. Sorry! The expectations were quite high.
22 January 2026
Poor quality
Product arrived damaged, and looked very much like a previous return. Website says that their telephone number is "here to assist you right away" between 9am and 5pm; that's a lie. It is not possible to speak to a human being about a faulty product; you have to email them. Apparently their help centre is staffed by "real humans" who provide "quick answers" (that's the wording on their website).
Email sent, with a reply a few minutes later from the "Displaysense AI Agent", just to tell me the matter would be escalated. As far as I'm aware, an AI Agent doesn't count as a "real human" providing a "quick answer"?!
When it comes to the product itself, apart from the damage, it's extremely expensive for what it is. The materials look and feel like Ikea (only much more lightweight and flimsy); given the high price point I expected much better quality. Pretty lucky that it arrived damaged, as I don't think this thing would stand up to daily use in a busy commercial setting.
All told, product quality is below expected and customer service is not as advertised. When I did start getting emails from a real human, and I requested a refund due to the damage, my request was initially refused as the damage "didn't affect functionality or safety". Seemingly it didn't matter that the item had a chunk missing from the front of it!
They did offer a tiny partial refund, which I immediately rejected. When I threatened to initiate a chargeback via my bank, they immediately agreed to a full refund.
My opinion is to avoid this firm at all costs.
EDIT: Just to clarify, from the Company's response, a full refund was not offered or available until I quoted consumer law and threatened to initiate a chargeback. Their response is entirely misleading, so take from that what you will....
27 January 2026
Unprompted review
Reply from Displaysense
Thank you for taking the time to further update your review.
We’re sorry that the lectern arrived damaged. This should not have happened, and we appreciate that visible damage is frustrating.
To clarify the resolution process: when damage is reported, our team assesses the issue based on the information provided. In some cases, customers prefer to keep an item with cosmetic damage and accept a partial refund, which is why this option is sometimes discussed first. A full refund was always available should the customer wish not to keep the item, and this was ultimately the option chosen and agreed.
All after-sales cases are reviewed by real members of our customer service team. We use an AI-supported triage system to acknowledge enquiries quickly and ensure they are routed to the correct department without delay, particularly so supporting images or video can be reviewed accurately. This system does not replace human decision-making.
Our telephone lines are dedicated to sales and pre-purchase enquiries. For after-sales matters, written contact allows us to properly assess reported issues and provide the correct resolution. We understand this approach may not suit everyone and will continue to review how this is communicated.
We regret that this experience led you to feel unable to recommend us, but we did ensure the matter was resolved in line with our refunds process and that a full refund was provided.
Displaysense Customer Support Team
5 stars read before you buy
This white 5ft double rail has solved my storage problems
I have hung over 175 items of clothing including heavy coats
I put the rail together alone in 5 mins.
I will add that I had an issue tightening the middle screw as I didn’t have the strength and the middle bar didn’t hold , but after getting help from a friend who tightened it with the right tool … that bar is going nowhere and there is an awful lot of weight on it.
Before I bought it I looked at the reviews to see if it was possible to fit long items coats / dresses while leaving space above for shorter items. So the answer is Yes…
Delivery .. on time .. super efficient driver, didn’t just dump the parcel when I wasn’t in and came back later to make sure I received it on time.
I work in the fashion industry these are suitable for home and shop/ warehouse.
Easy to reach customer service.
Definitely recommend
2 January 2026
Alright but surely can get better for price
Looks ok when put together.
Few marks and chips on paintwork.
Low quality for the high price in my opinion, IKEA level quality for John Lewis price.
Rattly and flimsy when touched.
Instructions not great, but get there in the end after a bit of head scratching.
For a grand, I was expecting better.
Update - spot lights just get screwed directly into frame channels no proper female connection, a few of them threaded on do no this and now can’t tighten so just hand loose, rubbish.
2 January 2026
Reply from Displaysense
Hi Zohan,
Thank you for taking the time to leave us a review.
We appreciate you sharing your comments. We had not been notified of these issues prior to your review, however we understand that our customer service team has since reached out to you to request further details and images so we can better understand the issues raised and advise on how we can assist you.
Once we receive the requested information, we’ll be able to review this fully and respond accordingly. Thank you again for your feedback. We look forward to receiving the requested information and assisting you further.
Kind Regards,
Paul - Displaysense Customer Care
Good
Good, sound, robust product well suitable for outdoor use.
Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of the work rectifying, why would you skimp on such a cheap item?
2 January 2026
Excellent, quality product
Prompt delivery, excellent, quality product, instructions for assembly were clear and easily followed. The oak and glass finish was high quality, and we are very happy with our purchase.
Would recommend.
24 November 2025
The delivery was quick
The delivery was quick, product was great and customer services were excellent
21 November 2025
Reply from Displaysense
Hi Andrea,
Thank you for your wonderful 5-star review and for choosing our White A4 Freestanding Showroom Poster Display Stand. We’re so pleased to hear that the delivery was quick and that both the product and our customer service lived up to your expectations.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
Paul - Displaysense Customer Care
The perfect rail
This is the perfect rail. A great size and a lot of strength to hold my clothes
23 October 2025
Reply from Displaysense
Hi Rosie,
Thank you for your fantastic 5-star review and for choosing our 6ft Wide x 5ft Tall White Commercial Grade Heavy Duty Steel Clothes Rail. We’re delighted to hear it’s the perfect fit for your space and offers the strength you need for your clothing - exactly what it’s designed for.
We’re truly grateful for your support.
Kind Regards,
Paul - Displaysense Customer Care
Reply from Displaysense
Hi Emma,
Thank you so much for your brilliant 5-star review and for choosing our 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail. We’re really pleased to hear you’re happy with the product and the speedy delivery - it’s exactly the experience we aim to provide.
We truly appreciate your support and hope the rail serves you well for many years to come.
Kind Regards,
Paul - Displaysense Customer Care
Not as advertised
Really disappointed in the cabinet I purchased which didn't come as displayed in the advertisement and also missing some fixings
23 October 2025
Unprompted review
Reply from Displaysense
Hi Carl,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you were disappointed with your purchase. Our team escalated your feedback to our Quality Control department, and after reviewing the matter, we offered to send the missing fixings from your initial delivery, which you chose to decline.
We’d also like to clarify that the first image of the cabinet is for illustration purposes only. The cabinet does not include the contents shown, as detailed in our website’s terms and conditions. The additional product images display the cabinet as supplied - empty, without any contents inside.
Kind Regards,
Paul - Displaysense Customer Care
Very poor product sold
Super disappointing I brought an A board sign from displaysense which was sold as "wind resistant" and "heavy duty" sign for outside my shop.
As it was an expensive item, I even emailed before I purchased and was reassured it was "durable" hence the price. 9 months later, it was unusable. The clips slowly fall off after changing the poster inserted.
When I messaged Display sense, they were extremely quick to shift the blame and started suggesting I had left it outside in "strong" winds (which I hadn't) that "force" had been used on the snap frame (which it hadn't) and that the high street was an area of "heavy foot fall" - which makes me wonder what this was even designed for.
Next they started to try and sell me another sign to buy from them!
I gave 2 stars simply because they do respond quickly to be fair to them- besides that very disappointed at the product I purchased and instant customer blame instead of assistance
9 October 2025
Unprompted review
Reply from Displaysense
Hi Tara,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear that your pavement sign has not met your expectations and that you were disappointed with your experience.
As mentioned in our correspondence, your order was delivered in October 2024, and we always encourage customers to contact us as soon as any issues arise so we can provide timely support or investigate further.
Our pavement signs are designed to be durable and weather-resistant when used and maintained in accordance with our care guidance; however, as with all outdoor display products, general wear can occur over time - especially in busy or exposed locations.
For clarity, our warranty covers genuine manufacturing faults or defects, not damage sustained during use. This distinction is important, as we aim to handle all warranty claims fairly and consistently to ensure a balanced and transparent process for every customer.
We do appreciate your feedback and the photos you shared, which have been reviewed by our team. While the issue does not appear to stem from a manufacturing defect, we are sorry to hear your frustration and were happy to discuss different options if you required.
Kind Regards,
Paul - Displaysense Customer Care
Great service
Having had some initial issues with the product purchased, the company quickly proceeded to rectify by agreeing to send a replacement. Thank you to Carrie for her assistance and customer service.
6 October 2025
Unprompted review
Reply from Displaysense
Thank you Matt for your kindness - glad that we was able to put this right for you. Your new whiteboard is presently in production and will be with you in the next couple of days.
Many Thanks
Ella - Displaysense Customer Care
Reply from Displaysense
Hi Scott,
Thank you so much for sharing your 5-star review of our Heavy Duty Clothes Rail! We really appreciate your feedback. We pride ourselves on getting the price right first time, and we’re so pleased that this matched your experience.
Many Thanks,
Ella - Displaysense Customer Care
High end for kitchen at budget price
Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit,my husband struggled a little with putting the doors on in situ, as was a bit fiddly but with two of us, we got it done. The courier delivered to completely wrong address but that's not Displaysence's fault, so I'm not deducting stars.
26 August 2025
Reply from Displaysense
Hi Sophie,
Thank you so much for your 5-star review and for sharing your experience. We’re delighted to hear that you love your White Wall Mounted Double Door Display Cabinet with 2 Adjustable Shelves 600mm Wide and that it has helped create a more open feel in your new kitchen.
All our customers really matter to us, so it’s wonderful to know that the cabinet has delivered the high-end look you were after at a great price.
Thank you again for choosing Displaysense.
Best regards,
Displaysense Customer Care Team
Reply from Displaysense
Hi Eliaine,
Thank you for your kind 5-star review. We’re so pleased to hear you’re happy with your 3ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail with 160kg Load Capacity and that delivery was speedy.
It’s fantastic to know the rail has met your expectations.
Best regards,
Displaysense Customer Care Team
Utter joke of a company
Utter joke of a company. They show items in stock when they clearly are not. Then they send out multiple dispatched emails when the item hasn’t been dispatched. Communication is mostly via email as you can’t get hold of anyone in their after sales team when you try to call their advertised number. They offered other options (different sizes) after I had informed them that the space is 4ft and that’s why we ordered this size. They don’t read emails properly and don’t fully answer questions put to them. Then to round it all off they cancel the original order and expect us to pay again for a different colour clothes rail. One of the worst companies I have ever dealt with. How they are still in business is beyond me.
27 August 2025
Unprompted review
Reply from Displaysense
Thank you for sharing your experience. We’re sorry to hear about your disappointment - we always aim to make the ordering process as smooth as possible.
We have communicated with you via both email and phone and when a direct alternative isn’t available, our policy is to suggest the closest option we have in stock. As explained, when swapping an order, we refund the original purchase and then create a new order for the replacement item. This process ensures everything remains clear and accurate.
Should you require any further assistance, please don’t hesitate to reach back out to us.
Avoid avoid avoid
If you are looking for expensive bad quality this is your store to go to. And please do not believe the 1 year warranty.
Bought a pavement board it is not stable and was falling everyday. The metal snatches and broke 3 weeks after. It is not water resistant as it was claimed. And when I approached them it say that there is an issue with the board within my warranty period they said it is not covered due to misuse.
A display board pavement, I have no idea how can someone misuse it
Avoid avoid avoid at all cost
15 August 2025
Unprompted review
Reply from Displaysense
Thank you for sharing your experience. Following our investigation, our quality control team reviewed this case and confirmed, with supporting images, that the pavement sign was damaged while in use outdoors. Our products are commercial-grade and designed for robust performance, but no outdoor item can be guaranteed against damage once placed in a public environment.
For clarity, our warranty covers genuine manufacturing faults or defects, not damage sustained during use. This distinction is important, as we always aim to handle warranty claims fairly and consistently.
We appreciate that negative experiences can be frustrating, but language such as “avoid avoid avoid” does not reflect the service and quality that the majority of our customers report. Displaysense has a long history of supplying durable products to businesses across the UK, and the many positive reviews we receive demonstrate this.
We remain committed to offering reliable, commercial-grade solutions, and we always welcome constructive feedback that helps us improve.
Paul - Displaysense Client Manager
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