Flow Reviews 

Constant technical problems with their TV service - contacted on WhatsApp & after 2 1/2 hrs no response after being told how much they value my business & time. Ridiculous customer service.
And products they provide are poor quality & archaic

I wish I didn't have to select a star at all. This company is the worstest of the worst probably in all the world. They exist only to take your money for a service they cannot and will not provide. Customer service is non-existent cause they can never help with answering not even a simple question and they are rude. Escalations don't work and it's just a mess of a company.

Mobile service sometimes is Really good and others Really bad.. they take your money with No explanation.. No customer service.. promotions that can't be retrieved.. I thought Digicel was bad .. but they're a stellar company compared to this train wreck..I won't call it a company.
The only service they've given me is help keep my blood pressure up..thanks...

Internet chips out 10 times a day
Stayed on customer care line for an hour and then what's app for 2 hours before the complaint was made. The technician comes for 5 mins ..doesn't tell me the problem.keeps talking on phone and says its fixed and leaves. No feedback or follow up was done. Worst company ever..

This company sends email to account holders without actually having the email verified. I have been receiving endless emails from this company tied to an account that isn't even mine, and despite support tickets and phone calls they refuse to fix it.

I have had no service for 3 weeks. I am located in Cupecoy, St. Maarten. I am paid up. I have tried to reach customer service since then, both on the French and Dutch sides, with no success at all. This is a nightmare. Customer service must be improved or I will be moving on. This is unacceptable.

Thank you guys. Your team came and fixed the problem after I reported the matter in less than a day. I appreciate it.

Flow Jamaica is a horrible company, & I wouldn't recommend them one bit.

1. Agents in store especially at the Fairview Montego Bay branch along eldemire road are rude & behave as if we're begging them to do their job, you ask a question, they give you the side eye, & silent treatment as if you're a dumb animal. No Etiquecy towards customers.

2. The waiting time is sooo horribly long I waited literally over 2 hours sitting in that place before I even got anywhere. Literally 2 hours...

3. Deceptive behavior and promotion of the company time after time, they send you promotional special offer off deals on mobile devices and other telecommunications services everyday, yet they fail to mention to you their rules & regulations for that deal to commence to steal our money, & only after you make your purchase you find out that it isn't a gift or special offer they trick you into paying more than the item or service is warranted for. To undo your purchase they want to charge you restocking fee. & should u miss 1 day of payment or putting on a plan they shut down your devices & services rendering them unusable & bricked, then we have to contact customer service to get it unblocked which takes awhile, very very bad practice. 👎

4. Net & cell signal is horrible, every hour there's at least two session of outages, you can always count on flow to fail you when u need connections the most. & on top of the the cell signal is so slowww, it's like 50% of Digicels output! & then in rural areas its mostly picking up in like 3g or something, Horrible.

& so much more I don't have the time to type everything, digicel is sooo much better, I don't know why I decided to give slow flow a try, headaches after headaches, I wish I could give 0 stars!

A long term customer is more valuable than a quick grab of 10k-20k.

The worst service possible, I pay my bill early ever month, this month each Monday I wake up to no service and my phone suspended, the flow app show $0 jmd balance, I get a text message saying y payments are recieved and balance $0, I've had to call in 3 weeks in a row, I get the same BS, we don't know what's going on, we will escalate, someone will contact you, nothing EVER happens! I'm still trying to resolve the issue and not getting much help from flow! Worst service, worst customer service! Joke Ting for 2025, we still in the 90's with Flow!

Data speeds are terrible, less gb to browse compared to other networks, and consumes call credit when data is left on after service has expired. I am in anguish whenever I think about purchasing data in any kind of emergency. At times you need to restart your device to get the service to work. If not your device will state that you are offline. Terrible! Not getting into customer service either...that's another topic.

Lousy service lousy administration even when you bloody paid they disconnect.
It takes time to go there
You lose valuable time

Worst of the worst in the Caribbean region

No internet since Saturday 14 June 2025

Flow is the worse they still ya credit and then be saying your data was on they have done this more than once to me it's time to switch bc they are unfair

You guys switch to this MAKE NO SENSE automated system which does nothing more than just irritate customers who are already upset or need to get assisted by a human and not some machine that can't pick up what you're saying smh please to fix this nonsense 😒

Flow is the worst with customer service and communication. They tell you that they will come 2 days etc and they will take all 6 months to deliver there service. The gift card thing is a definite scam wish i had listen to the reviews, sigh should have went with digicel.
I recomend digicel.

Flow is a scam. Do not let them trick you because they are tricksters. Sorry the day I switched to flow. Signed up for the service for how long now and I have yet to receive the gift card now they telling me rubbish in my ears. Unu too tief Mon!!!

ITS THE WORST COMPANY OR SERVICE PROVIDER I HAVE EVER ENCOUNTERED. THEY DON'T GIVE A DAM. AND AS FAR AS I'M CONCERNED, OUR GOVERMENT ALLOWS THIS TYPE OF BULLSHIT TO EXIST BECAUSE THEY ARE THE SAME. MY SERVICE WAS DOW FOR SIX MONTH AND I STILL HAD TO PAY THE BILL EACH MONTH (THAT'S F-ing ROBBERY) THERE IS GOT A BETTER WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The email function is working with a 1-2 hour delay, but I am paying for the package where updates should be every 5 minutes. The support team promised me they would resolve this problem six months ago. The problem was not resolved.

The service is so bad 👎 it doesn't work at all an the plans are at a higher price and they still don't working. If i could leave zero stars i would.
Flow needs to do better

I have been without service since before January I've called and visited the stores multiple times to get a technician I've been told 3 to 5 working days and still no internet and your customer service rep is gonna tell me to continue paying my bill until y'all fix the service that's nonsense

GET RID OF THAT SHITTY IVR SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!! I don't have time to waste with a damn robot!! You don't get many options to select from and you cannot get connected to any Live Agents anymore!! I have been experiencing this over a month now!! Hence, my issue is still unresolved!! All Flow wants to do, is to use the IVR to reroute you their WhatsApp chat whilst you're waiting to be connected to a Live Agent!! The bot repeatedly asks you if you would like to be assisted with a WhatsApp
Live Agent, which there are no Live Agents. Just a Virtual Bot Assistant with robotic selections!!! So they dont want you to wait online in peace to be connected to a human Customer Service Agent!!!! I would never recommend anyone to Flow.....and I am very serious about that!!