DiscoverCars.com Reviews 

288,234
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 33,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital online booking process is exceptionally clear, quick, and user-friendly, making holiday reservations entirely smooth and hassle-free. People also genuinely appreciate the highly competitive pricing options and the wonderfully professional staff members who consistently provide truly excellent support throughout the entire journey. However, some customers also noted that certain desk agents working at local partner agencies can aggressively push unnecessary extra insurance policies. A few other people similarly felt that unexpected extra financial charges, sudden booking alterations, or vehicle class discrepancies occasionally occurred during counter pick-up.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive platform, fast... See more

Booking process

Users describe positive interactions with booking process, highlighting smooth reservations, decent prices,... See more

Service

Consumers find service to be a satisfying and reliable experience, frequently praising the fast,... See more

Price

Clients share positive opinions on price, noting that the platform offers very affordable rates and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company provides better prices than renting cars straight from the car rentals. I used their sevices in Dubrovnik (Croatia) and Palermo (Italy) airports - everything was fine (maybe because there... See more

Company replied

Rated 5 out of 5 stars

Such an easy transaction, nothing hidden; the car you are picked up in at the airport is the car you are hiring, so you only have to load your bags once, and having unlimited mileage meant we could go... See more

Company replied

Rated 5 out of 5 stars

Via DiscoverCars out booking was via Sterling Cars, who were excellent in all regards. No Insurance up drilling ‘BS’ just honest helpfully people. We’d defo use again without question.

Company replied

Rated 5 out of 5 stars

The customer service was superb. " "The car we were offered had a faulty tire, they quickly changed cars for us without delay or problems, very good. " "Nothing. all good I especially like that... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288K reviews

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4.6

All reviews

(288,234)

57,477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing job by the team

Amazing job by the team. Very impressive

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Ahmad,

Thank you for your kind words! We’re delighted to hear that our team made such a positive impression.

Eva Smith
Community Manager

Rated 4 out of 5 stars

All good...

Overall good experience and easy return of car

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Haris,

Thank you for sharing your feedback. We’re glad you had an overall good experience and found returning the car easy. We appreciate you choosing DiscoverCars.com!

Eva Smith
Community Manager

Rated 5 out of 5 stars

I have not experience yet

I have not experience yet. But once I have some experience with it, I’ll be happy to share my feedback.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Martina,

Thank you for letting us know. We understand you haven’t had the chance to use our service yet, and we’ll be happy to hear your feedback once you have some experience with it.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Best price compared to competition

Always best prices compared to other booking sites.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Martin,

Thank you for your kind words! We’re glad our prices compare favorably with other booking sites and hope to help you find a great deal on your next rental.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Very clear and fast booking process.

Very clear and fast booking process.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello,

We’re glad you found the booking process clear and fast. Thanks for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Car booking

Easy booking, great car choice

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Joel,

We're delighted that booking was easy and you found a great car choice. Thanks for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Very straight forward and easy process…

Very straight forward and easy process to ammend my booking

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Richard,

We’re delighted to hear that amending your booking was a straightforward and easy process. Thank you for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Great service

Have been booking with Discover cars for the past years and it’s never a disappointment. Great car companies they work with.

21 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello,

Thank you for booking with DiscoverCars over the years! It’s wonderful to know your experience has been consistently positive and that you’ve been happy with the rental companies available through our platform. We truly appreciate your continued trust.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Good booking experience

Good booking experience. All the information was there.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Kelly,

Thank you for sharing your feedback. We’re delighted to hear that booking was a good experience and that you found all the information you needed. We hope to help with your next trip!

Eva Smith
Community Manager

Rated 5 out of 5 stars

rental in Hamburg

Great and easy to understand

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello,
Glad it was easy to understand—thanks!
Eva Smith
Community Manager

Rated 5 out of 5 stars

It was great experience in a moment of…

It was great experience in a moment of crises, Armando checked everything to give me the best solution. Him and his colleagues provided a few options for me and suggested the best.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Lum,

Thank you for sharing your experience. We’re glad Armando and his colleagues could support you during a stressful moment, carefully review the options, and help you find the best solution. We’ll be sure to pass along your kind words.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Easy booking no deposit option.

Easy booking no deposit option.
Beware when you collect the car they will try to charge you extra insurance payments which are optional but if you don't take you must clean the car before returning.

25 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Paul,

Thank you for sharing your experience. We’re glad booking was easy and you found a no-deposit option. We’re sorry the insurance offer and cleaning requirements at pickup were frustrating. These terms are set by the rental provider and should be explained in the rental conditions. If you contact us with your booking details, we’ll be happy to look into this and help.

Eva Smith
Community Manager

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