Discount Salt Pool Reviews 514

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting specific items like the Poolmate Hydro 6 and replacement chlorine generators. Many appreciate the quick and easy installation of parts, noting that their pools were up and running swiftly. The delivery service is frequently commended for its speed and reliability, with products arriving on time and as expected. Reviewers also found the sales support to be excellent, providing knowledgeable assistance that helped them choose the right products. However, some customers occasionally experienced issues with product functionality, such as a replacement cell not performing optimally after installation.

What people talk about most

Product

Reviewers express satisfaction with the product. Many customers highlight the quick delivery, with items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shipping was fast and the cleaner I chose is worth every penny in time saved! The poolmate hydro 6 is an absolute beast of a robotic vacuum! My pool floor is very unlevel with lots of dips and lin... See more

Rated 5 out of 5 stars

My experience with DSP was a very good one. I was very happy to find that they carried a quality replacement chlorine generator for the Pentair IC40. I am so tired of the IC40 failing after only 3 yea... See more

Rated 5 out of 5 stars

Replaced the P20 Salt Cell with one about 1/2 the cost and worked beautifully as a drop in replacement including same connector. Discount Salt Pool shipped the unit in a day or two and I had it withi... See more

Rated 5 out of 5 stars

We received the product without any issues. Because our pipe was 1 1/2" instead of 2", I contacted the company to ensure that the difference would not cause functionality issues. It is always great... See more


Company details

  1. Internet Shop

Information provided by various external sources

Since 1997, Discount Salt Pool has helped hundreds of thousands of homeowners, pool service professionals, commercial pool operators, and Do-It-Yourselfers all over the USA and North America discover the savings and benefits of a saltwater pool. Located just Northwest of Houston, Texas, we ship salt pool conversion kits that include everything needed for a quick and easy transition to saltwater chlorination. Our volume enables us to offer the very best prices on the twelve brands of salt pool equipment that meets our high standards for quality, value, and technology. Our entire staff has hands-on experience with salt pool systems and is well-trained to answer any questions you may have. Call us and see for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great websight

Great websight, asked a few questions and got answers very fast, ordered the circupool core 35, it arrived in a couple days, installing it now .

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Reliable, responsive and a good price.

Purchased a replacement salt cell for an 11 year old system. They responded to my question immediately by chat session and shipped the unit right away. Fits and works perfectly. Good price from an honest and reliable company.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

We purchased a salt water chlorinator…

We had a issue with our chlorinator but after communication with Sonny from Discount Salt Pool all issues have been resolved.
We're extremely grateful for them contacting us and helping us with our chlorinator issues.

Connie and Saetang Saetang

5 May 2023
Unprompted review
Rated 1 out of 5 stars

OEM Pentair replacement Salt generator…

OEM Pentair replacement Salt generator failed with cold water sensor failure after 2.5 years. Support declined to provide replacement sensor or schematics. Offered to resolve my problem by selling me a new unit at full price! No thanks.

5 April 2023
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Ed, I'm sorry to hear you had a bad experience with your Pentair cell and support for it. Hopefully you understand that when you speak with us we are happy to do everything we can within our power to help you, but we don't make or warranty your Pentair cell. Additionally, to my knowledge the only separate part of that Pentair cell is its flow switch, not a temperature sensor. Hopefully you would reconsider your review and what Discount Salt Pool's role in the failure of your Pentair salt cell. If we can assist you with your pool system we are happy to answer questions or help with the equipment or parts you might need.

Rated 5 out of 5 stars

Salt Generator with control box.

This is my second purchase with this company. I am so pleased first with the price. I saved a couple hundred dollars compared to other company's. also my last salt generator lasted me 7 years. which is understandable. It was simple to put in myself and I am 82. I did have one question and the help desk was so pleasant and helped me with compassion. thank you . keep up the good service

12 October 2022
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Russell, so glad to hear things have been working out well, thank you for sharing your feedback. We are happy to continue to assist you moving forward.

Rated 5 out of 5 stars

Reliable Company to Work With

Ordered a replacement cell and they helped me get the correct one, sent it out fast, and it was a reasonable price. I have used Discount Salt Pool over the years and always find them to have good pricing and helpful staff.

7 October 2022
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

We're happy to hear that, please let us know how we can help you moving forward!

Rated 5 out of 5 stars

Service in handling order. Quality products

I placed an order this morning for repair parts. This afternoon I changed my plans and purchased new equipment. The person I called made the change with great effort. I appreciate his time and effort. This is the 3rd filter I have purchased. I have found your products to be quality equipment. Thank you for your products and service.

13 October 2022
Unprompted review
Discount Salt Pool logo

Reply from Discount Salt Pool

Bob, we really appreciate you sharing your experience. Please don't hesitate to let us know how we can be of help in the future.

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