Discount Coffee.com Reviews 4

first time web order with typical middlewoman company forwarding pre-boxed sealed product at discount. Web order substitued product at checkout - which was then returned after problematical interaction. Mary Thomas (owner) claimed return was incomplete (it wasn't) and failed to make full refund. I have local friends in St. Louis that referred this company. I am advising them and others of my experience. A bad reputation is bad for business and great customer service is essential for a good reputation.

I just ordered two bottles of syrup - I immediately realised that I had incorrectly selected one bottle as sugar free. I emailed and called them within 5 mins of placing the order to be told they could not change it and to ‘send it back’. This is unreasonable and a waste of resources when we need to protect the environment.

Good prices for coffee but some of their coffee tastes slightly expired. Will still order from Clarence section but you have to check the dates.

I have order from this company for over 5 years with no problems . Then my last order was damage the items were not package properly and every can was damage
Talk to customer service and after a lot of question and photos , they said company polices did not allow refund , I just can’t believe such bad customer service